Secure Auto School

I finally got my license at the ripe age of 26 (don’t judge me. I am a NY’er)!!! Now that I passed, I can fully give my review on Secure Auto School. The good, the bad, and the F*ukin ugly! Secure Auto has the best deals in Brooklyn so it was a top choice. However you know the saying, «you get what you pay for». Don’t get me wrong, my driving instructor was awesome! A bit dramatic but he got the job done at the end of the day. The bullshit starts with the office management! CON#1: I had a confirmed lesson (I was literally in the car when my instructor made the call). The day of there, was «no record» of my lesson and the driver showed up the next day at the same time. So basically there was a miscommunication on their end. CON 2#: I took my 5 hr class and set up my road test appointment. I was told I should get a call from the «OFFICE» a few weeks later to inform me of a date. A whole 3 weeks passed and no word. I decided to call. The phone was literally «busy» for two weeks straight! I finally got thru the following week. An employee named LUCY answered. She wasn’t pleasant and rushing me off the phone. You would think she would be cool given the fact the business was unreachable for weeks. I was promised personally, I will get a call to confirm my road test in two more weeks. Lucy said they were «really backed up». You guessed it… no call! So I followed up. Another lady named Karen was on the other line and informed me my road test was two weeks away! She was shocked I wasn’t told this beforehand and glad I followed up. She was friendlier and helpful. Also apologized on «Lucy’s» behalf. So I set up my final lesson day of testing. CON #3: I got a call from the «infamous» Lucy the Friday before my road test to «inform» me I have a test this Monday (no shit). I basically said yea I know (no thanks to you). She also said I have a balance of 36 bucks (price per lesson). How is that possible when I kept track of my lessons and paid upfront? She then put me on hold to talk to her «supervisor». She came back and said «Oh sorry Pierre, I spoke to my supervisor and you are all set. I do apologize». I think she was trying to get one over me to be honest. Overall if you want affordable lessons and good drivers invest in Secure. I do recommend you stay on top of the office team!

I took one lesson here and never again! Lets start with the fact that the car was sooo grossly dirty I was horrified to even have to sit in there. I didnt mind the fact that it was all old and tearing apart that I can understand but not that a professional school can allow such dirty car to show up at a paying customers place. Now to the actual lesson– well the lesson is supposed to be 1 hour long it was maybe 40 minutes probably not even that long. The instructor did not review parking or turning or anything actually besides driving straight! DO NOT USE THIS SCHOOL IF YOU WANT TO LEARN SOMETHING! Maybe it was just my instructor who was that bad but i blame a business for allowing such a instructor to be sent to customer.

The worst driving school.
SCAM ARTISTS. THEY DON’T KNOW ME. THEY TOOK 95 dollars to make an appt for my daughters expedited driving text because she was moving to calif within 3 weeks of our call. We said we will pay 95 if they can get us an appt before July 8. They said sure. They called with a July 16 appt
We said that wasn’t go. My kid was moving to calif on the 9^th. So they said they will refund it. (2 months) still waiting. They said they don’t make money. They pay a «service «95 and they charge us 95. Wtf? They think I’m stupid? They will see me in small claims court. I’ve done it 6 times and won every time.
Stay far away from this school. I will teach u for free just so u don’t go to aaaa.
Rochelle and Liz are priceless. No one steals from me. No one.

I took all my lessons and got my driving license through this school. You can easily walk in and ask about their driving packages. The staff and receptionists are always courteous and friendly.
The 5 hour driving course is kind of a joke. My friend and I both signed up for lessons and took this 5 hour course together. The tutorial videos didn’t really play correctly and we really didn’t even spend the whole five hours there. The point going there is to really get your certificate of having been there.
The driving lessons I’ve had are actually quite good. Harold is the name of my instructor and I got my driving license thanks to him. I’ve heard good things about an instructor named Brian as well, who used to be a police officer and is quite good at teaching how to drive as well. I took lessons with a man named Arthur as well, but he was a real hard-​ass and was quite impatient with me. I would recommend avoiding him and asking for Harold or Brian. If you are not happy with an instructor, you can always call the school and they will fix you up with someone else, no problem.
Overall, I would say AAAA Secure Driving School is quite good, and deserves a better rating than it has.

We tried to get Scotty due to his good reviews. Well, apparently he left for greener pastures a long time ago. I asked for someone patient and good. They said no problem. When she came home from the first lesson, she said the instructor played music on the radio and talked on the phone while he was supposed to be teaching her. What a waste. I told her I’d get her a different instructor. Not to want problems, I just said I would like to try someone else and didn’t go into detail. They gave me someone else. She came home in tears. He asked why she changed teachers. She didn’t answer him, and he yelled at her and said that if she keeps changing teachers, they’ll think that she is a trouble-​maker.
That was it for me. I taught her myself. Who needs the aggravation! If I could give them a 0, I would. Go somewhere else and learn to drive from someone more professional.
Oh, and a secretary – I think named Harriet (not sure of the name, but I think Harriet) – if she tells you something, get it in writing. I don’t know if she has no memory or if she’s just a liar, but either way, you won’t get what she promises.

I took the lessons here a few years ago and i didn’t feel comfortable at all. one instructors was too busy on the phone while she was supposed to be teaching me. I think her name was Laura. I want to learn and not hear her whole conversation while i am driving.