Sears Carpet Cleaning & Air Duct Cleaning

I should have come here before making an appointment to have my carpets cleaned.
After never receiving a call with my appointment time on the day of service, I finally called at 10;45 am to find out they would not be here until 3 – 6. I moved all my furniture – large and small – in preparation.
At 4 PM I get a call that their truck broke down and no one is coming. I was upset, understandably, and tried to argue that they should send a technician from one of the other 5 boroughs. I said they could even come after hours.
I was abruptly put on hold twice. The second time – after the operator audibly said «ugh” – was so long that I called on a 2^nd phone to see who would pick up first. Suddenly, both lines were disconnected at the exact same time. I called back and they had put their calls to their answering service.
So they cancelled my appointment and did not have the decency to finish the conversation or to reschedule.
These people are a joke.

I made the mistake of not checking Unilocal when signing on to have sears clean my sir ducts. To say they did a bad job is an understatement. They damaged my air registers which will no longer stay in the ceiling. When they came back to fix it they did nothing. I am now having to buy new equipment to mitigate the damage that was done by their shoddy workmanship. DO NOT use them.

I’d been using Sears repair service successfully for years, so when I wanted to have my window air conditioner cleaned, I made an online appointment. The night before, I moved all my stuff (furniture, TV, took down curtains, etc.) so the area would be clear for my 8am to 12 pm appointment.
Sometime after 10am, I got a call from Sears saying, «for safety purposes, we’re not authorized to remove the unit from the window,» and that I would have to remove it on my own. I asked why they don’t put that information somewhere on the website or at least in the confirmation email?! Why wait two hours into the appointment — after I spent all my time and energy moving things — to tell me I personally have to uninstall this hundred-​plus pound unit before they get there?! Plus, if I could get the darn thing out of the window myself, I probably wouldn’t need them! I’d go on YouTube and watch a clean-​your– ac-​yourself video!
I was so angry. I told them to forget it and don’t come to my house. I then got a call from another rep asking if I wanted to reschedule. I told the guy no because they don’t give good information and I don’t trust them anymore. Their next lack of info might result in $ 300 or $ 400 worth of extra charges!

It’s Sears Home Services or A&E and they are CROOKS!!! We dropped of our vacuum cleaner for repairs since Sears sent us to this shop to handle Sears repairs — literally a simple snap-​on piece that needed to be replaced. I was asked for a $ 45 dollar deposit, thinking that this would go towards the part replacement cost. A & E then called us to let us know that they had run a diagnostic (not requested) and that there was a lot broken, recommending we purchase a new vaccum from them. When we declined, they said the part would be $ 45, plus $ 80 labor and that the $ 45 was a fee for the diagnostic, not an initial deposit. I said we hadn’t requested a diagnostic and that that I understood the $ 45 to be an initial depost towards replacing the part. The technician replied, it’s on the paper you signed when you dropped the vacuum off (buried somewhere in the fine print.). Turns out they have the part, which we can snap on ourselves, but they are going to charge $ 55 for it since we are not using their labor (for $ 80 an hour…). I thought Sears would use a more reputable repair service… A & E is VERY shady and dishonest. Would give them no stars = STAY AWAY if I could. Shame on Sears for contracting with this place!!!

Worst ever! Made an appt to fix the dryer, we waited, they came, we paid, they left, dryer still doesn’t work! Have to wait two days for them to come back. Customer service doesn’t care at all that I’m unsatisfied.

I am utterly amazed by just how unprofessional Sears was with our appointment.
We were interested in replacing our heating and cooling system, so we decided to give Sears a try. On June 1, I scheduled a visit online for the 8^th at 3:30pm. Their site was easy to use, and we were able to quickly set up a no obligation consultation for service. That same day I got an email from Sears saying I needed to call up to confirm the appointment. No problem. Called up, confirmed with their operator, and that was that.
On June 5, I got a call from Sears asking if it would be possible to reschedule the appointment from 330pm to 430pm on the 8^th. They told me they overbooked and had to make some adjustments. I was already planning to be there, so what the hell, I said no problem. We reviewed the details and they said they’d see us on the 8^th at 430pm.
On the morning of the 8^th, I get a call from Sears saying they had some information about our meeting later that day. The guy asked me to hold and they transferred me to some woman who opens with: «I understand you want to make an appointment for today»? I quickly corrected her and said «no, I DO have an appointment for today». She then proceeded to tell me that my appointment was canceled. What the f*ck?
She went on to explain that it was all booked up for the 8^th, but if I wanted, she could offer me Saturday at 330pm. I asked her why my appointment was canceled and she told me that I never confirmed with them, so they couldn’t send the consultant out. This is pretty ridiculous, since I confirmed not once but twice, on the 1^st and 5^th. I also accommodated them on a scheduling change that they requested; isn’t agreeing to a new time a de facto confirmation in and of itself? Also, to play devil’s advocate, she called me a full 8 and a half hours before the guy was supposed to arrive. Couldn’t this have served as (my third) confirmation?
I was pretty pissed by this point, so I asked to speak with a supervisor with the hope that the agreed time would be honored. He was immediately apologetic and offered me $ 200 off of any potential job they do, but he still couldn’t get a guy out to us. I was disappointed, but agreed to take the Saturday appointment. He also said that the Saturday appointment was locked in and that there would be no further issues. OK, fine.
So, a few hours later, we’re having lunch and chilling out when I see yet another call from Winter Haven, FL — Sears customer service center. I answer and get a very apologetic rep asking if they could reschedule my appointment from 330pm to 5pm. If it wasn’t so ridiculous, it would be funny.
The appointment is now set for tomorrow at 5pm. It will be interesting to see how it goes and if it was worth the wait. I’m sure though… I just have a feeling… that these knuckleheads will do something to screw things up yet again.
Based on my experience so far, it’s easy to see why Sears is closing stores, losing customers, and getting shredded in their reviews.
UPDATE ⁶⁄₁₀ — They did indeed show up for the 5pm appointment… at 130pm. These guys totally operate ass backwards, it’s unbelievable. I would advise everyone not to use them simply because they are so disorganized. How can you trust a company to install and service a $ 15,000 HVAC system when they cant make and keep a single appointment?

I would give Sears repair service zero stars if I could. They are worse than useless. My refrigerator is not working — fridge compartment not keeping cold, although the freezer works. I contacted Sears on 9/​09, and the soonest date they could offer for a tech to just come and LOOK at the fridge was SEPTEMBER 20. ELEVEN DAYS AWAY. And the most beautiful part? This, from their repair service rep:
«Sarah, meeting your time expectation is important to us. We make it worth the wait as Sears is the number one service provider with certified technicians who can guarantee any work performed.»
Isn’t that precious? I will never call Sears again.

I don’t see why there’s an address, Sears Home Services is a website that send people to your house — maybe.
Here’s a more or less verbatim phone call I had with them:
Hello, this is Rachel, blah blah can I help you.
Hello Rachel, I had an appointment today from 8 to 12. It’s 12:20 and nobody has come or called.
I’m sorry nobody blah blah blah. What’s your phone number, name blah blah blah.
[Details provided]
I see here that the repairman came to your home at 8:30 and nobody answered.
I’ve been home and awake since 8, nobody came to the door, and nobody called. The website says they’ll call first.
Well often if you’re the first appointment of the day, they don’t call, they just come.
But then why didn’t they call later?
I don’t know. Let me see if I can contact the dispatcher.
[long, long wait]
Sorry to keep you waiting, it turns out the technician canceled your appointment at 8:30. Your dishwasher brand is not repairable.
I made this appointment a month ago and I told them the brand.
It’s odd that the representative didn’t inform you, I agree
So, I just stayed home all morning for nothing?
I’m sorry that you were inconvenienced. Blah blah blah blah

A dear friend Gina once advised me, «you can’t reason with some people. Logic and common sense are wasted on them. Some people just need to get beat down.»
The people at Sears Home Services are in desperate need of a beat down or worse.
What would you do if :
— after waiting from 8am-​5pm for tech to show up you get a call at 5:10pm telling you they’ ll be there in ½ hour? (reschedule #1)
— next scheduled appointment doesn’t happen because tech called out sick and you only found out because you called them instead of them calling you? (reschedule #2)
— Tech 3 disagrees with Tech 1’s diagnoses, insist you need to purchase different parts from what Tech 1 had you purchase, refuses to do repair and walks out of your apt. This is after 5pm and of course no one is in the area to do repair. (reschedule #3)
— Tech 1 comes and does repair. He insist it’s fine but has to leave on another job. You test machine and lo and behold the same problem persist !! (reschedule #4 TBD)
– each time you called customer service (and yes I had to call a lot), it seemed like first they were hearing from you. They don’t seem to keep records of communications with customers. When on the phone it’s not unusual to explain your problem, get placed on hold, explain your problem again to next person who picks up.
— You stupidly used your debit card instead of credit card making disputing payment much more difficult (never do this).
— After 3 weeks it’s still not fixed and your leaving town.
Just like in college visiting Mom with a bag of dirty laundry in tow.
It’s times like these I realize that I’m not temperamentally suited to own a firearm.
Or a machete.
Or a nail gun.
I do own a hammer.
Anyone see Oldboy ?
TO BE CONTINUED…