Rosenblum Eye Centers

Here is a follow up to the review I posted a few months ago.
My wife had her other eye operated on by Dr. Rosenblum.
The procedure went just as well, if it could be, even better than the first eye.
I picked her up after the operation. & we drove back to Brooklyn.
On the way home at 10 AM she was reading every sign on the streets !
She said «I can see so clearly «NO GLASSES NEEDED.
Just to say, her operation was a sucess.

I have been going to Dr Rosenblum for years since he was in partnership with Dr. Sanacore. I think he is a great Doctor and I’ve never had an issue with him. The women who fills the prescription for the eye glasses is a rude, unprofessional, individual who really shouldn’t be dealing with people since she doesn’t know how to. This is not the first time I had an issue with her. I feel terrible because I wanted to speak to Dr. Rosenblum in ref to this but he was busy and when I asked for his email I was told he didn’t have one. I know that’s not true. I was told to writ a letter to the office. I am totally disgusted and upset as I am a customer for over twenty years and felt very hurt. I am not one to write reviews or bad mouth people but I must say I am very disappointed and feel very disrespected. I wound up not getting glasses because when I threatened to speak yo Dr. Rosenblum in ref to her disrespectful behavior she said she wouldn’t measure my eyes for glasses and that I should go somewhere else. I’m thinking of calling the better business bureau and making a report. I guess this is what happens when money is more important then patients and when you allow an unprofessional person to do whatever they feel like in the office.

This place could not suck more. Not one person there is friendly, smiling is not a company policy and having a sunny disposition must be frowned upon. The woman selling & fitting the frames is especially nasty. All that aside… the worst thing is they gave me a prescription that is WRONG and I would say, ok not a problem my glasses insurance coverage covers ALL the extras I paid a bunk load of money to have done (photo-​chromatic, progressives, UV, anti-​glare), now if I don;t hike back into the city to Rosenblums where the thought of seeing those people makes me cringe, I won’t get the photo-​chromatic and UV replaced. Annoying! They were convenient in my neoghborhood. I don’t know what it is about Williamsburg, but Glasses places are all the same; snotty and lame.

I had not one but two appointments in a row cancelled.
Their hours are crazy:
M 10 – 2:30
Tu 11 – 6 Sometimes they leave early, you have to call Tuesday morning to be sure.
We 10 – 5
Thu 1 – 5 Sometimes they leave early, you have to call Thursday morning to be sure.
Fri 8:30−3

I live in the neighborhood and thought it would be nice to have my eye doctor only blocks away from my apartment.
–The receptionist ignored me waiting at the desk (with no one else in line). I sat down after a while, thinking she may acknowledge me after she was caught up on her current task and I could check in at some point, which never happened. I went back to the desk and she avoided all eye contact, and it took a few audible «hi, hello“s before she would acknowledge my existence and allow me to check in.
–I waited in the waiting room for about 30 minutes past my expected appointment before being called back by the doctor. Not the worst wait I’ve had to deal with, but still not preferable, especially since the waiting room was relatively empty that morning.
–My doctor was very quiet and hardly spoke through the check up. I tried to mention a specific issue I had been having with my eyes and the doctor seemed uninterested in discussing or addressing it. This was something that my last eye doctor had prescribed some eye drops for and had discussed with me on multiple visits. She was never rude, but never friendly and did not offer any advice or help for the problem I mentioned. She gave me my prescription and that was that.
–I gave my insurance information to the receptionist and paid my co-​pay. A month or two later I got a bill for the co-​pay (that I already had paid). It took a few phone calls and me printing out my bank statement before they acknowledged that they had indeed received the payment during my initial visit.
I will be looking for another eye doctor in the neighborhood and will be consulting Unilocal before jumping on the closest location this time around.

I gotta say, I read all the terrible reviews, and they are across the board for this and the other locations, but I live down the block and needed a prescription filled so I took my chances, and I didn’t have a horrible experience at all.
I wouldn’t say I had an amazing one either, but they were certainly adequate at getting new lenses for my frames.
That said, I should point out that I already had my prescription, already had my frames, and just needed them filled. Based on the reviews here, I was concerned they were gonna break my frames, fill the scrip wrong, or lose the new glasses in the mail, however none of that happened.
I got great new lenses, and pretty timely delivery. The ladies inside were extremely nice, and although I could tell that the business could’ve been run better, I didn’t leave feeling negative at all.
I will say that their extremely flaky about hours of operation. It seems like they’re only open Monday and Wednesday, but I dunno.
I’m mostly posting this on the off-​chance that they’ve recently stepped up their game and are doing a better job, because if that’s the case, then I belive they should be reward in Unilocal-​land for doing so. On the other hand, I may have been just lucky.

truly the worst place I ever had to deal with, to the extent of scum. i ordered seeing eyeglasses through them, my insurance pays in full, including for their $ 25 refraction fee. It took them 3.5 weeks to make my glasses (she said 7 business days). When I finally got them it appeared the insertion of the lenses expended the plastic frames over an inch wider and they could not stay on my face (every time I looked down they fell to the floor and I constantly had to push them up my nose). It took them another 2 months to approve a replacement frame and another 3.5 weeks to produce it. When I got it back it had a lens that was ¼″ (!!!) thick. I had glasses since I was 7 years old, I had them made various places, with or without insurance and never had them that thick. I asked Rosenblum to call the lab, which to my surprise said that for my prescription they cannot produce a thinner lens. Rosenblum said they will issue a refund, I should wait to hear back from my insurance company. After a month and a half of waiting I called the insurance company, which said they never heard from Rosenblum, and if I should like I can file for a refund through them, and also a complaint, which I did. I got the refund for the insured part and got glasses through a different place, but it’s been 3 weeks and I still haven’t seen a penny for the co-​pay part paid directly to Rosenblum eye center.
The only thing I am sorry about is that most their clientele doesn’t go on Unilocal and I intend of turning to the BBB if I don’t see my money till the end of the year.

even though i had to put one star, i wish Unilocal had negative stars.
this place scams the hell out of you, and has really terrible doctors. i made an appt to see someone when i woke up and my eye was red and irritated, the location is close to my house and my normal doctor was out of the office. they said they would see me that day, so an hour later i was filling out paperwork in the lobby.
i want to restate: THIS WAS NOT AN EYE EXAM AND I DID NOT RECIEVE NEW PRESCRIPTIONS OR GET MY EYES DIALATED.
the doctor looked at my eye briefly under blacklight, gave me a sample size portion of antibiotics, and sent me on my way.
they called me a week later to tell me they didn’t accept my insurance after all and i owed them 350.00 for the visit. i was shocked. there is no reason i should pay almost four hundred dollars for nothing.
i’m never going back, and you should completely avoid this place at all costs, or you may end up spending your rent on a bullshit appointment.

If I could give zero stars, I absolutely would.
Don’t ever, EVER go here. Everyone who works in this office is totally unprofessional and inept at their job, and the office is disgusting and roach-​infested. Here are just a few of the issues I’ve had at this office:
1) I made an appointment for 8:30 am on a Friday so I could still make it to work on time. When I arrived at the office, the door was locked. I had to knock and eventually a snotty receptionist came to the door, while on the phone with what appeared to be her boyfriend, and let me in after 10 minutes and an extensive explanation of what the hell I was doing there.
2) She had me sit in a chair in the waiting area. When I rose to look at some of the frame styles, I found that I had not one, but TWO baby cockroaches crawling on my sweater. Upon further examination, I found that the roaches had nested up in the chair I was sitting in! Totally unacceptable for a place that performs work on your eyes!
3) The doctor (Dr. Hong) was thirty minutes late for my appointment and did not even apologize or acknowledge the fact that she was late.
4) She did not have samples of my contact lens brand. So, instead of just testing my perscription on another brand of contacts, she made me make another appointment for the next week.
5) Upon returning for my follow up, I found that she had only ordered one pair of lenses for me to try, even though I told her I was almost completely out of contacts, and could she please order at least a week’s supply.
6) After my exam, she asked me how many lenses I wanted to order. I told her as many as my insurance would allow. She said no problem, and I could pick them up next week. Then, I got a message two days ago saying that the main office needed to know how many contacts packs I wanted.
7) Upon calling the main office back, they seem to have no idea who the hell I am or what I’m talking about.
This place is absolutely awful. Please take my advice and do not subject your wallet, time and, more importantly, your eyes to this disgrace of a doctor’s office.

avoid.
with businesses like this, customer service is everything. why subject yourself to being treated like a second class citizen for, um… giving them your business?
1. the reception area is in the back, though there is a desk at the front. i stood there for a good while, walked to the back, and finally said, «hello…where should i go to make an appointment?». ridiculous. one should not be ignored when entering a business.
2. the dr. couldn’t see me for nearly a week.
3. i waited for over half an hour with no explanation (the doctor was not even with another patient), and was treated coldly by the entire staff, including dr. kong, for the duration of the visit. her last words to me were flatly, «here’s your prescription. see me in a year.»
4. furthermore, i think their $ 25 refraction service (which i was given without being consulted first and had to pay out of pocket) is scammy. i felt cheated into paying for a service i did not need that wasn’t covered by my insurance.
i won’t be returning.