Redbeard Bikes

I had a great experience buying a bike from Redbeard! The staff was super friendly and knowledgeable– they took tons of time to answer my questions and let me try out several bikes. When I finally decided on a road bike (my first!), Ilya took the time to make sure it fitted me to a T, adjusting components and making sure I was comfortable. He said he wouldn’t sell me a bike if it didn’t fit and I believe he really meant it.
Ilya and his team are the best. I’d shopped around at a few bike stores before finding the bike and the atmosphere here. At other stores, I felt like the sales people just wanted to sell me the priciest bike possible– here Ilya wants to make sure you fit your bike, love it, and use it. Five stars!

My doctor told me to get more exercise so I bought a Brompton at another shop in Manhattan. I love it!!! But I actually live in Brooklyn Heights, and so when I discovered Redbeards I visited to look around. I bought a couple things there for my Brompton, and last month went in to find a screw that evidently loosened and fell off. They replaced it in 5 minutes and didn’t charge me. I’ve noticed something interesting about bike shops – it’s very obvious at Redbeards. The owners and staff are unusually friendly and laid back. While salesmen typically pressure you to buy and don’t mind selling you something that they know you don’t need, bike sellers seem more interested in helping you enjoy biking. No one walks up to tell you about all the features of the bike you are standing by. But if you have questions about a bike, they will be happy to answer them. And if you want to test ride it, no problem. Kudos to Ilya and Kasia. They know what they are doing. I will be bringing my bike in to this great shop for tune-​ups.

Warm, knowledgeable, and I would definitely go back. I only visited them once so this is my first impression. I test rode a Brompton. Although I bought a different type of bike that they don’t sell, they would definitely be a first choice of places to go if they did sell a bike that I wanted if the prices match of course.

This place is by far the best bike shop in New York City. Herschel was extremely helpful in getting me a good commuter bike (a Giant) and did not try to upsell me like most bike shops. He got the bike all set up with the right accessories, and when I needed to bring the bike in for a few adjustments, he got it fixed right away. It’s amazing that for the first year you can bring your bike back and they will fix or adjust anything except for flats. A lot of places don’t do this.
I also had issues with the security lock on the tires and another bike shop damaged the locks trying to get them off. Ilya fixed it and threw in replacement locks for free, which was way above and beyond what was necessary.
I can’t recommend this place enough. I used to buy most of my bike stuff online but I’m now sold on the value of a traditional bike shop again!

Came in around 1 PM on a Tuesday to get my beloved Cross-​Check boxed so I can ship it to my new home. They were unfortunately all booked for the day (tip: make an appointment!) but were incredibly generous: they a) called Recycle-​A-​Bicycle around the corner to see if they could do it for me, b) gave me a bike box because R-​A-​B didn’t have one, and c) walked the bike box over to R-​A-​B for me so I didn’t have to make two trips. After two days of nonstop packing and 4 hours sleep per night, the obscene levels of kindness they demonstrated made me want to cry. I was too tired to do much more than grunt some sort of lame thank you while staring aimlessly into the middle distance, but I hope to come back and spend actual money on bike stuff when I move back to Brooklyn.

These guys are great. Really know their stuff and don’t try to sell you stuff you don’t need. My front tires went flat today as I was biking across the Manhattan bridge. Brought it straight there and they fixed the flat while I waited. The mechanic also trued the wheel which they initially said I would have to come back for. Overall great experience. Prices are generally reasonable as well.

This is one of the finest bike shops ever. Great service by the entire team here, and they are doing a ton of fantastic outreach to the cycling community.

Outstanding shop with a thoroughly knowledgable and passionate owner/​cyclist. Ilya answered all of my questions completely and was quick to offer two very high end bicycles for test rides. His bike fitting principles are spot on and stand out from most other shops. I have visited nearly every bike shop in the greater nyc area and have never felt compelled to write a review. Ilya and his shop stand above.

Just brought my new Lynskey home today, and took it for its first ride. What a delight. Ilya & Co. set the bike up really well, asking me about virtually every aspect of the bike until it was all the way I wanted it, which was not all the way I originally thought — I learned a lot in the process. Ilya is really good about giving you options. When I think I almost ordered something online, it would have been a big mistake. The Redbeard store itself is really nice. Everyone was helpful. Great selection of locks, lights, seats. I got a set of Pitlocks and am really glad I did. Would definitely send a friend.

I happened to come to this place after I bought my Brompton elsewhere and I wanted to get some accessories. I’m so happy there is a bike shop outside of Manhattan that selling Bromptons and their accessories! They owners and the staff that work there are super nice and very helpful. I cannot recommend them enough. Both my wife and I got our Brompton’s equipped with a rack and it didn’t take long at all to install.
Bottom line, it’s a great place to find a Brompton you want and customize it the way you want. Ask tons of questions and be ready to listen, learn, and if you like purchase.

Went all the way from the UWS, and i don’t regret it. After all the bicycle shops i visited in Manhattan and Brooklyn, this is THE BEST. Best bikes, best staff, and best prices. I met Ilya too, the shop owner. He gave me all his attention to make sure i made the best choice. He also has a great sense of humor! The shop’s location is also great for servicing, as i would go after a ride on the Brooklyn or Manhattan bridges.
I definitely recommend this shop:)

Long term customers of Apple and Rtiz Carlton, Redbeard’s service is on par with these best rated company, plus more friendliness

Ilya and Kasia are awesome people and very knowledgeable about bikes and gear! I’m a complete and utter newb but despite that, they helped fix me up with a nice bike I’m comfortable on and without breaking the bank (too badly) :D Good stuff. Check them out!

Great shop! Being new to cycling since moving to BK I’ve been in numerous shops over the past several months, many are off putting or simply not helpful to novices. Not the case here!
I’d stopped in one weekend after my girlfriend got a flat tire while we were out in Dumbo. Since I’d been having some knee pain recently I spoke to Ilya (the owner) and scheduled a bike fitting. During the fitting Ilya took the time to ask plenty of questions, assess my movement patterns/​previous injuries, and get things dialed in perfectly. The fitting has made a major difference but I would recommend this shop for all services due to Ilya and his staff’s high standards and welcoming attitude.

Very friendly and accommodating! Every time I’ve been in there, they have been very helpful. There’s a great selection of Brompton folding bikes to gawk at and they stock accessories. It tends toward the high-​end — they don’t sell Dahons or cheaper folding bikes — but what they have is well-​curated and reasonably priced for what it is, as far as i could tell with the accessories.
They were able to fix my (non-​Brompton) folding bike shortly after I dropped it off, and then texted me to let me know it was ready and how much it would cost. Ilya explained exactly what had happened and I was on my way.

These guys have been my go to shop for the last two years. My first experience with them is indicative of why I’ve stuck with them.
I went in looking for a pair of lights for my handle bars, nothing too expensive. I picked up the cheapest pair I could find and bought them. Just as I was about to leave, the owner pulled me aside, and said something to the effect that the lights I had bought weren’t good enough. He pulled another brand off the shelf which were slightly more expensive, took the ones I had just bought and gave me his selection. Then, and this is the moment that’s kept me coming back, he didn’t charge me for the difference.
The difference wasn’t exorbitant, but that little gesture is so indicative of the type of service I’ve received from them over the years. Knowledgeable, thoughtful, and kind.

Horrible customer service and terrible job they did putting my bike together that fell apart a month later

I had an outstanding experience here when I needed some fit help with my old commuter bike. I’ve suffered with an uncomfortable seat for a long time because I thought it wasn’t fixable but I stopped in here on a whim and the owner explained that my seat was wrong for my upright cruiser position and sold me a more appropriate seat. He also had the installer secure the seat as far back as possible to try to help with the handlebars being too close (which was causing my hands to be tingly) I went on a 10 mile ride yesterday with no hand tingling or seat discomfort.
I especially appreciated his willingness to modify my old bike without even mentioning buying a new bike. I’ve been in other bike shops that are constantly trying to sell me on a new fancier bike rather than trying to fix what I have. I am more likely to come here when I’m ready for a new bike even though it’s not in my neighborhood because they know what they’re talking about and they’re not so aggressive sales wise.

Brought my bike in to get the rear wheel ‘flipped’ from being a fixie to a freewheel. I was told that it would cost me only $ 10. When I came to pick it up, I was told that they had to add a new freewheel, which is okay being that I wasn’t sure what the condition of the old one was. However, they told me that when they were installing it, the chain just crumbled to bits. After it all added up, I ended up paying over $ 95 for something I thought would only cost me $ 10. But what bothers me the most is that I was slapped with the bill only when I came to pick it up. Not looking to make a fuss, I just paid and left. But I refused the additional service they told me my bike required.
This kind of service, and treatment, I would expect from a sketchy mechanic and not a ‘friendly’ neighborhood bike shop.

I had been riding my bike with the seat too low for 3 weeks. I had lost a bit of air in my back tire. My aching knees screamed that it was time to raise that seat and put some air in the tires. When I asked how much money I could give them, they should their heads and wished me a nice day. In the less 5 minutes I was on the road again. Thank you, Redbeard Bikes!