Raymour and Flanigan Furniture

My wife and I have bought furniture at various Raymour and Flanigan stores, but this one goes down as our favorite in light of our recent experience. Today, we walked in during a special VIP sales event that we didn’t have knowledge of and was given a free gift. Aside from that, Chris the Showroom Manager treated us in true VIP style on our new furniture selection. He was patient, helpful and very professional from start to finish. The entire transaction was a very positive experience and we wouldn’t think of going any place else for our next furniture purchase. Thanks for working with us and treating us like people. We’ll see you again soon.

I don’t understand how this place got so many low reviews. Like anyone looking for furniture, you shop around and take your time. I’ve been to raymour and flannigans from Brooklyn to long Island and this is one of the better places in Brooklyn. Service with the two salesmen I’ve encounter was pleasant and because of that I made 2 separate purchases.
This was a huge difference from my experience in the Gateway Center store (Erskine st exit) where I was belittled and insulted and was given a lecture about his life and family. The awkward encounter was so apparent the manager had to intervene from his office.

We came into the store figuring most of the stuff would be out of our price range but we just wanted to look. We had just moved and we were looking for a sectional for our living room. We were greeted immediatelty upon walking in and handed a sale flyer. We then went about looking around at the furniture to see what we liked and if it was in our price range.
While we were under no sales pressure I did feel that it was a bit lacking. There was no one in sight for a while. We finally found the piece we were interested in but no one was around. We were on our way out the door when one of the salesman posted as a greeter stopped us to ask if we needed help. Long story short, we put the couch we wanted on layaway as well as a rug and protection.
We were able to call the next day and pay off the layaway and schedule delivery on the phone without having to come back to the store. They delivered efficiently and set the couch up for us.
Overall we had a good experience but I couldn’t give it 5 stars just because of not being able to find an associate until the last minute.

First time shopping at Raymour and Flanigan. I went there first just to get an idea of what they had. (We were looking for a new sectional). The showroom is HUGE! I met with David and he showed me everything they had that would work with the space I had in my living room… he didn’t haggle or pressure me… was patient… and didn’t make a fuss when my kids were trying out every electric chair in the store (he laughed). I got some ideas… he told me about the friends and family sale they were having later that week… so I decided to come back then.
When we arrived back that weekend, we met again with David… we picked out our couch, but had trouble finding a coffee table to go with it. He and another worker brought several pieces from all around the store over to where the couch was to see how they would look together… again, very patient.
We wound up getting a good deal… he wouldn’t go lower than the friends and family sale price, which was a little disappointing, but still was a good deal, so I’m not going to complain.
DELIVERY: I cannot say enough good things about the delivery service. They did come later than the 3 hour time frame, but I was called to say they would be a bit late (only by a half hour). They had a tough time getting one of the pieces in, and tried everything they could, including taking down and putting back up a small chandelier. They eventually got it in the house. They were kind and courteous — -and even helped me cut out felt pads to fit the bottoms of the sofa feet. Excellent service.
I was a little scared, because of all the negative reviews, but I know a lot of people who have ordered from their other locations without problems, and it wound up working perfectly for us!

Read up date on bottom but still beware .
Do NOT shop here at all ! If you do you get what you deserve.
This place is a total scam. Bought a new mattress here it was cheaper than Sleepys or Sears. We even purchased the extra protection plan. The sales man told us e might need it if anything went wrong with the mattress they take it back no questions asked. Mattress came and we loved it. It was amazing until my legs would cramp up night due to the cooling gel technology. So we returned it and they replaced it with a new mattress that did not have cooling gel on top. It was not as comfy but we thought it was fine. One year later and it is falling apart when you try to lie down your bottom sinks in the springs are defective as is the rest of the mattress. Back to the store we go now sales staff say call customer service they will help you. H I have gone to three doctors for back pain. My walking is hindered and my husband and I take turns on the couch. The real Complant is the man that came to inspect the defective mattress she was so rude and said it’s a comfort issue. Yes it is it’s so uncomfortable that we can’t sleep in it. This man is employed by Raymour and Flanigan. they lie and say that he is from the manufacture and that’s not true he is 100% percent a Raymour employee. He never even touched the mattress he took picture put a metal rod on the bed then left. He said it was a comfort issue and he also said that we are big people expect the bed to be get soft. Wtf was he for real. My old mattress I had for 18 years. I am going to BBB and if I can stop anyone from making the same mistake we did I will.
Do Not Shop At Store That Don’t Value you As A Customer! I can not say this enough and I will be posting it on every site I can DO NOT SHOP at any Raymour and Faulty. You I’ll be sorry cheap crap .
UPDATE ‚
After a women in my building told me that she had to keep fighting until they replaced her mattress I called again they sent out another rep and although the pole they use to judge the bed showed no defect when I Placed my 15 pound dog on the mattress and said watch as she sunk into the bed slowly they again said no, I asked for a manager and said that I will not let this drop. The manager in customer service did approve a change. Here is where I have to give an up score the store manager at the Cropsey ave store has class and brains. He totally turned this situation around. He was respectful and helpful. His name is Raul he worked for Crate and Barrel before and it shows. He is an asset to any store and I am very grateful to him of his help. Based on him I would now give the store he is in 4 stars but not the brand he is outstanding the others treated us poorly. Bottom line we are now sleeping on a good mattress. Thank you

My husband and I were in need of a good mattress to cater to both our backs. My hubby is a Army reservist and a cop with NYPD. Since his pd job requires him to be on his feet 8 plus hours, I wanted to make sure that when he was home he got the proper rest needed and you can’t do that in a uncomfortable bed. So goes our agreement to make an investment in a quality mattress and bed set. We were deciding between Raymour and Sleepy’s. We chose Raymour only because they had more furniture to choose from as far as beds go. So we arrive at this location and was greeted by Frank and we explained to him what we were looking for. So he shows us the mattress area and we went off trying every mattress to find our match. We found the mattress we both loved and went off to look at beds. There was this beautiful white tufted head board with Swarovski Crystals. Both hubby and I loved it. It was pricey so we looked at others. We found a cute one that was cheaper and it was on sale. Though we already had the money to pay for everything Frank wanted to see if we could get financed. That came up as a no so we were like ok that’s fine we’ll pay for it no big deal. We get half pretty much close to our place and get a call from Frank saying that we qualified for finance through their store and that we could instead get that nice bed that was tufted. My husband went back and purchased the expensive bed via financed mattress was paid up front already. So Friday comes along and it’s time for delivery… Now the only thing I can say is the delivery guys were very nice and patient… With that said… The head board did not fit in either the elevator or stairs. The poor guys tried their best. So my husband asked them what should we do. My first instinct was to ask them to return everything but the paintings and mattress and we would just exchange it for the bed we chose before. I didn’t suggest that because I didn’t know that I could refuse delivery. We did not know this situation was going to happen. Frank just kept reassuring us that it will be ok. So the guys were nice enough to give us some numbers of contractors who can take apart the head board and help put it together since the guys from Raymour were unable to. Neither one of the contractors we called would be available till Monday or Tuesday and will probably charge us 300 or more. So now we are sleeping on just the mattress we bought, all these heavy pieces of bed all in my room our head board is in the porter room down stairs… I called Raymour seeing if they could help. The only thing they did was take off the delivery fee. I was told final sale, no returns, no exchange, and the manager was a jerk! He said I should of refused the delivery… You would think customer service would continue even after you purchase but they basically suck you in and spit you out like dirt!!! We are gonna pay off the bed as quick as we can and never ever purchase there again… All my husbands pd, army, personal friends, and family members will know about this and the word will spread. I’m literally on the edge of tears because these people are crooks!
Update: We just found out that the head board can not be taken apart! We are now stuck with a head board that we can’t get up to our place and no help from Raymour! Not everyone appreciates a military vet. Hubby wants to seek legal action and report to local new station if corporate doesn’t respond.

Reasonably priced furniture, middle of the road selection and prices. We bought a bedroom set from this store. They excelled in customer service. Helped us resolve a minor adjustment and replace a poor selection with a better one.

I know it’s a part of their job, but I just can’t stand the haggling.
It seems to happen so bad at this location! I was set on buying a dining room set and a couch from Raymour and Flanigan and kept going back and forth between this location and the Marine Park spot.
The MP spot was far superior from a customer service standpoint. At this Cropsey avenue spot, an older Hispanic man was so on top of us we didn’t get more than 90 seconds of free time to look.
I tried to politely ask that he give us our space while we browse but it just wasn’t in him to stay away. He had no self control and would not listen to our requests!
I even tried splitting up with my wife but he would go back and forth, back and forth with no resting. I just couldn’t take it anymore and we left… and of course he followed us out to the parking lot!
It’s a nice sized space and was organized, but it’s impossible to shop with someone constantly down your throat.

After a lousy experience at their Marine Park store, we still needed recliners so we decided to try this branch. At first things seemed promising, they even had all 3 swatch books and the store was very well set up. We selected fabrics and asked that they check with the manufacturer to make sure we could get what we wanted. The next day they called us to say the chairs we wanted were not available in the fabrics we wanted. We returned to the store and repeated the procedure, selecting different fabrics. Several days later another call from them, same story. Back again, this time I told them to call the manufacturer’s rep and ask which fabrics we could get on the chairs we wanted and it turned out there were only six fairly boring/​ugly ones. Why was it up to us to have them call the rep? Absolute total waste of time.