ProAudioStar

How is this business open even?
What terrible customer service! Really unfriendly and unprofessional

These guys are a joke.
I should have known from the moment they answered the phone the first time. Phone not professionally answered, they would rather deal with a caller or their questions, and lie to you when they say a product will be delivered at a specific portion of a week.
Needless to say they have put me in a bind which I will now have to pay more to get myself out of.
Stay far away from this company.

I order ADJ Inno Pocket Z4 and when I received it one of them was damaged from shipping. And when I contacted them regarding the damage item they immediately send me shipping label to return it. I just wanna thank Daniel Fernandez for taking care of my problem and help me to get my replacement of Z4 ASAP!!! I highly recommend this store for your DJ needs!!!

This whole operation is an absolute joke. These must be the guys who got fired from guitar center for dubious business practices. That explains why they hide themselves away in a dirty Brooklyn warehouse.
I went there to pick up an order that had not shipped despite me placing the order a week ago They looked at me like I was an alien for even showing up there. Wouldn’t deal with again

Great experience and hands down the best prices on gear! I have read some bad reviews, but I can honestly say in my 2 experiences with this company, they were solid! Verify your orders, someone is always there to answer. They were more than helpful and I am now sitting here with my brand new Prophet 6 that I bought with a price that would male other retailers blow their lid. Fast shipping too. Thanks Phil!

Awesome experience! ProAudioStar advertised a new Roland Ax Synth for $ 995 – an instrument that had been discontinued for at least two years at a price comparable to a used eBay instrument. This was a deal that seemed too good to be true. I spoke with PAS representative Phil, who confirmed that their computer showed two items in their warehouse. I expressed a little hesitancy over some of their company’s negative reviews. No problem! He walked back into their warehouse and brought the item to the phone. I ordered and everything went exactly as he said – new synth, free shipping coast-​to-​coast in four business days, arriving exactly on time. I had the occasion to speak with two other PAS reps and found them all friendly and helpful. I couldn’t be happier. Thanks, PAS!

I always buy my audio/​music gear from them. Not sure what some of these other reviewers are talking about, but from my experience they are knowledgeable, courteous, prompt, and professional. I’ve ordered from them many times, and they always shipped next business day and emailed me the invoice/​tracking number. Call them anytime during their business hours, and they will surely answer. Not only that, but they will listen to you to help you with good advice. Every time I called them over the phone customer service was impressive. However what really sets them apart from their competition is no one can beat their price. Just give them a call, and they will hook you up with the best deal possible.

I made a $ 2100 order online and on december 27^th it will be a month since I ordered and still havent received it. When I ordered the item showed as «in stock» and after two weeks of waiting I called the store to try and track my order. They were brief and nonchalant and I couldn’t get an answer other than them asking me to track it online. When I did the item showed as processing. I called again 2 days later and was told they were waiting for stock from the manufacturer. I received the worst customer service from these folks and having to wait for almost a month for something that I could have bought at the local guitar center or sweetwater makes me feel ridiculous. Never again!

Went down there because they said they had an item new in stock and when I got there they only had a used one. Wasted my time and a $ 30 cab fare.

Went on Google and searched for a tc hellicon xt vocal harmonzer .Pro audio came up at $ 119 plus free Shipping no tax. I clicked on it. It said new in stock item $ 119. I added to cart and it was $ 135. I called the company and got a realy unprofessional answer, like «ya». I asked if I had reached the right business. Told him my problem and he said it was $ 119 yesterday. I explained everything and he said it was $ 119 for a used one. I told him it didn’t sound right at all and I have taken a screen shot of the $ 119 new item in stock. He put me on hold without asking. I waited 6 minutes and then was hung up on. I called back and had to repeat myself and go through it all with a different guy. He told me no. He then put me on hold and after a few minutes a other guy got on and just said his name. I went to go into everything again but then asked him if I had to, he said he knew why I was calling and it’s $ 135 now. I told him it’s still advertising on Google search at $ 119. He said that’s Google fault, they pay Google and Google is creating problems for them. I told him that the 1^st guy told that it was $ 119 yesterday, he said it was but he wouldn’t honor it. I then asked him why the first guy lied to me and said it was $ 119 for a used one but then I told him I have freeze framed the «new item». He then hung up on me after a 6 minute hold. He never said sorry, just explained that he can’t do it. I felt I was calling a different country or a buiness with such low standards on people customer skills. A hello, a sorry, a please, a may I put you on hold, an unfortunately, a so sorry, goes a long ways. We are talking about $ 15 difference, but there was no body there who could understand thus or seemed to care at all. Sure wish I would’ve been able to connect with a human who cared at thus rediculous company. No people skills, and as far as the liar on the used excuse, get a life, people are not stupid and you give everyone else in that company a realy bad dirty reputation. I even still went on line and bought it. What a joke of an excuse. Bad service.

These guys are on point especially Jeremy. They got the best prices and hands on customer service. I will definitely be doing business with these guys again.

I’m giving ProAudioStar 4 stars because of great prices, fast shipping on most items and decent online chat support. Now as far following up is concerned they suck! Numerous times I have to call or do live chat to get more info on my order since they always say we will email you and they never do. I made tons of purchases online via their chat system and everytime I’m told I will get an email I don’t. Some of the orders I have no idea when they will arrive because of no email followup as promised with tracking info. All I have is the paypal payment info. This can be a better store if they can provide better costumer support.

I was interested in purchasing something from ProAudio. When I asked a question about the item, the rep didn’t know a thing about it? Then he said someone will email me. When the person emailed me he also didn’t have a clue about the item. Worst customer service ever!

Independent local store with bad big box attitude. A few phone operators are ok, but everything else about the store sucks. The chat operators suck. They don’t honor their own promotions arbitrarily. Their shipping is slow. Won’t ever shop here again.

Let me start with this, This is my first time buying anything DJ. I’ve been looking online for the weGO2 in white for some time now. And prices are crazy when online, till I found this place! Not only did they have it in white, I saved $ 180 on the price.!! Everyone is nice courteous and helpful.
PS: I think it’s awesome that they have two dogs that are the friendliest dogs I’ve ever met come up to you and say hi!
I will definitely will be going back for more products.

great prices and friendly service. If you live near by def stop in, awesome dogs roaming around the store.

I bought a UA Apollo Twin Duo from Pro Audio Star and all I can say is that they are awesome and very professional and the competitive prices are amazing!
I did my research on the Interface and when I was ready to purchase, I first chatted with Aaron at ProAudioStar about options and pricing then I called in a few hours later to place my order. Aaron was extremely helpful and knowledgeable and super friendly. He even remembered my name from the earlier chat (5 hrs had passed between the initial contact).
I highly recommend doing business with ProAudio Star!

the worst customer service ever in my whole life… 62 yo!!!
irresponsable, irreverent, and all the worst adjectives you can add.
Placed order for $ 600 online, a month later they said they did not have the order in the system, but they charged to my cc right away. They bounced me from one person to the other and finally, 6 weeks after my order was placed and charged, they suggested I could cancel my order and have my $ back. Of course I did right away and guess what… found the same product, same price in a local store with great customer serve!!!
I would give minus 5 stars but b/​c I can not give minus, I give one but they do not deserve it!

I purchased an amp off eBay from ProAudioStar and I could not have been happier with the experience. The amp arrived quickly and was solid. Had a slight hiccup with the amp and they made it right immediately. The prices are insane, and the customer service is second to none. I’d happily buy from these guys again.
Thanks again!

I was looking for a PreSonus mixer on eBay, and came across his Buy-​It-​Now listing with a Best Offer option. I emailed with a question, got a quick, helpful reply, I soon wound up making an offer, it was accepted, and next thing you know, UPS was at my doorstep. The unit was listed as refurbished or B stock, but it appears to be a factory-​sealed brand new unit, and the price was very good.
I can’t really say how well this store handles any problems, because there literally weren’t any with this purchase. I would definitely consider doing business here again, and would recommend them for good prices and lightning-​fast delivery.