P.C. Richard & Son

Great and knowledgeable sales people at the store, especially Javier, who was kind enough to take my several follow-​up phone calls for advice and to address and then allay my concerns about my purchase. I will definitely go back to the Atlantic Ave. P.C. Richards & Son and look for Javier for any future purchase!

Great experience yesterday. Stephen was friendly and made shopping easy. Picked up several electronic purchases from all over the store. Good sale price on TV. Thanks.

Went into the store to purchase a tv… was not sure about the make model or what I was really looking for but when I left there with my Samsung 55′ smart tv, I was quite satisfied with my purchase. Ricky was very helpful in assisting me, he took the time to explain the features and what would best fit my family. I love the fact that he was very knowledgeable about the product and was not just trying to sell me any tv

This PC Richards is the BOMB! It’s actually further from the one that’s by my house. But the guys & gals here are TOP NOTCH! I always look for my favorite Salesman Kelly is his name! He is the nicest person and is always so helpful in what ever it is I’m looking to purchase. Fridge, Stove or a TV. He is so very knowledgable on all the products there. Today was a pleasure to shop at this PC Richards and I would not go to any other! Neil the manager is «THE MAN» as i said I wouldn’t go to any other store but here! Thanks again Kelly & Neil!

Carlos was very patient and knowledgeable of the merchandise which made my shopping experience a hell of a lot easier!

I Always Have Great Service when I come to these
Store. On Atlantic Ave. Clean Store Helpful Staff.

We have been ordering appliances from PC Richard for almost 10 years. We are impressed with the level of attention, quality of the products, and warranties. In particular, we have used Sayani to purchase all of our items. He has given us superior service, the best prices, and wonderful follow-​up. We heartedly recommend using him and will do so in the future.

Richie is extraordinary! He has the best customer service skills I’ve ever experienced. This will be my PC Richard of choice

P.C. Richards is a big store and a chain, something that you don’t associate with personalized service or «business with a human face.» So I was very surprised when I went in to buy an air conditioner and encountered Sayani, a salesman who not only worked with me to find the right air conditioner, but gave me his cell-​phone in case of any problems. Because P.C. Richard does not do installations of air conditioners above the 2^nd floor (?), he also arranged for Fisher, an independent contractor, to deliver and install my unit.
The day of the delivery, Fisher came up and ascertained that we did not, in fact, have the correct unit to fit into the sleeve in my wall. It was before-​hours but he called Sayani on his cell and without me having to go back to the store or even make a phone call, the first air conditioner was replaced with another (cheaper) model, my credit card was credited with the difference, and Fisher arrived at my apartment the next morning with the new air conditioner. He installed it beautifully and has been a delight to deal with.
Even though a mistake was initially made (not their fault, anyway, really), it was all handled so well that I was not stressed out because I felt I was in such good hands. I have great deal of respect for Sayani’s and Fisher’s expertise, professionalism, and trustworthiness!

Eddie is the best! So sad this place is going to get demoed. Going to miss it! Don’t know where I’ll go for AC’s freezers, Tv’s and such in the neighborhood :(

My husband and I recently bought two large appliances, which were going to two different locations, at PC Richard on Atlantic Ave in Brooklyn, NY. Ray assisted us. His suggestions were helpful and he made our shopping experience enjoyable.
Neil competently and quickly advised us on pricing and energy options.
Associates like this are what continues to give people confidence in PC Richard.

Nice staff, good products and good sales. When I first walked in all the staff looked like they were busy on phone calls and I though I was going to have a hard time finding help but as I was looking at the product I wanted a staff member approached me asking me if I needed help. Very friendly man and helped me out quick.

Always knowledgeable, helpful and the best prices. Very happy with our purchase. Charles didn’t push or pressure us, just answered our questions honestly and we got a great deal on what we wanted.

I highly recommend this PC RICHARD location and Sayani in particular. We just purchased a suite of appliances and the prices were very fair.
We have lived in Brooklyn for almost 20 years and while we have occasionally tried one of the big box stores– we ALWAYS come back here.
An issue arose and without going into the whole boring story– Sayani never let us down. He was kind and caring enough to give us his mobile number and actually picked up the phone and called us back to check on the progress of our resolution.
I can’t remember the last time we got this level of personal care, professionalism and customer service.
Needless to say he helped us resolve it and never left us feeling as though we were alone.
Going to renovate our 3^rd floor unit next and will DEFINITELY GO BACK THERE AND ask for SAYANI again. Thank you!

Above and beyond helpful. The store manager Neil helped me get the best for my dollar and now my kitchen is complete. Between him and his sales team they were able to get a package together and got my kitchen delivered within a reasonable time frame. I’ve went to big chains before this and gained more knowledge here then anywhere else. It shows how much training the sales team at PC Richard’s gets.

I walked in on Friday night looking for an amp or something I could use for my mic and for an impromptu karaōke night, since you can pretty much youtube karaōke songs now.
Being that I only had a general idea of what I needed, somehow I ended up in the radio/​karaōke section. I was approached by a salesman, who I thought to have no personality and was pretty rude. I dismissed him and continued to shop on my own. I know his name but the other employees really outshone him so I won’t state it
After about 30 mins of playing around with some of the machines I asked for help and Hajji was fantastic! Not only was he patient but he was friendly. He understood that I was under a budget and really help me out. He bought out different options and help me test several different machines. Richie, another salesman came over as well and they both gave their opinion. As Hajji went off to look for other options, Richie was helpful in figuring out which amps/​karaōke machines worked best and loudly for me.
In the end I wound up buying a display karaōke machine, which Ricky; the manager gave to me at a discounted rate, I had googled the same machine online at a lower price. Aside from these guys’ professionalism and great customer service, they were determined to get the sale. And that they did. Needless to say that my last minute Friday night karaōke party turned out to be a success. My hoarse voice is proof of that.
Sidenote– I work in the Property management/​Customer service field, the way that these guys customer serviced me is how I like for my associates to handle our guests and long-​term tenants!
I’ll for sure be back even if it’s work related!

In MANY years (how long has Unilocal been around, even) I’ve never posted a review here. But I was inspired today by yet another in an ongoing (for longer than Unilocal has been in business anyway) example of a kind of personal, unbiased & expert service – + equally strong follow-​up that has, by and large, gone the way of the dodo bird, to write this review. In particular, the assistance I got from Sayani (I’ll spare him the hassles that can come if I include a last name here), who has been my goto guy at this location of PC Richard for nearly 15 years regarding questions that were only tangentially related to past and future purchases showed that even if it’s a dying art in this age of «learn everything online, buy from the cheapest place» there is no substitute for an honest, earnest, enthusiastic product-​expert sales-​person.
This store, and Sayani (and a couple of his colleagues – junior guys he’s trained), have won my undying loyalty over the years. I count on the marketplace-​in-​general to keep P C Richard generally honest w/​r/​t pricing, but this is my go-​to spot when I need DURABLE GOODS, from refrigerators to stoves to a TV once in a while.
I don’t care whether BestBuy across the street or an internet-​only retailer (and I’m a HUGE Amazon customer) can save me a few bucks on this kind of purchase: there’s simply no substitute for the honesty, customer-​service and loyalty that comes from good old fashioned retail customer service. Smiles may be free at McDonalds, but TRUE expertise about their products isn’t on the menu. I only hope that price pressure from online retailers & the remaining big box retailers staffed by earnest but inexpert «sales associates» doesn’t put places like PC Richards, and gems like Sayani, out of business anytime soon. I fear it could… and talk about throwing the baby away w/​the bathwater.
Thanks guys!

I saw the super bowl add on the «Amazon Echo» and I had to get it. PC Richards got it… Chris you are my go to guy for all my electronic gear

I didn’t know I’d have to print out the tickets I bought for the Hockey game. When I found out, in front of Barclay’s Center, 20 minutes before puck drop, I was very stressed.
I ran to the Best Buy across the street and was fed a stock line, then told I would have to go to the fedex on Atlantic and Smith. I begged, pleaded, «you guys have to have something here… you could help me out.» The customer service reps refused again and again. I felt close to destroying my phone and even pictured it smashing apart. Why make me print this? Why was I in this situation? Damn, damn, damn…
I searched for Atlantic and Smith and found it was… oh no… a full mile away. There would be no way for me to get there and back before the puck dropped. Conor McDavid, the most exciting Hockey Prospect in a generation, would play his first shift in New York City, and I wouldn’t be there…
I ran inside the PC Richards and told Neal, the manager, that I once bought a television there (true), and would he please do me a solid. Of course. He didn’t act like he was doing me some big favor, just like he understood my situation and could help, so he would.
Shaking my head at killerseats for the printing thing. Shame on the Best Buy for standing behind protocol and casting me out. And cheers to Neal for setting things straight.
Oilers lost 8 – 1.

Charles at the Brooklyn PC Richards & Sons on Atlantic Avenue and his band of sales pros were the keeper of all wisdom as it related to my electronics needs. Run, don’t walk to operationalize your technology and improve your efficiency. Life changing. Good people, too. Neil, the manager came by the thank me. I recommend the Boise blue tooth speaker. We had a nice dance party over the holidays with it.