Olympus Moving & Storage

We had a terrible experience with this moving company. First they quoted us a price and then doubled it on moving day. With no other options, we were forced to pay because we had to move on that date. Then in the process of having our things shipped across country, they could give us no reliable date as to when to expect our things. Only that they would get there within a 10 day window of your desired date… Then literally the day they are set to bring our things they tell us they need a permit from the city to park on our street and can’t move our things until we provide it and that we need to organize it. It would take 5 business days to get such a permit… You’d think this was a friend doing you a favor and not a service you’re paying thousands of dollars for. I would not recommend their services and will never use them again. If Unilocal allowed zero stars, I would give that.

My experience from start to finish was awesome with Olympus. Everyone that I dealt with was friendly, very helpful and not pushy. The communication from everyone that I worked with was perfect. More then met my expectations. I was never left wondering what was going on with my move across country. I would use them again in a heart beat!

Terrible experience! Do not use them ever!
I moved from New Jersey to California. During the on-​site estimate, they asked how many small/​medium/​large boxes I would have. However, on the day of the move, they never differentiated the size of the boxes and treated all of them with a flat rate. This was never explained clearly to me even though I talked to their representative on the phone multiple times.
The pick-​up person was passionate, but he kept asking for 20% tips (out of the $ 4000 total), despite their company policy that tips should be 5 — 10%.
They promised to dissemble the furniture at the destination, but they never did, and they did not clean up after themselves, simply leaving «We are movers, not cleaners.»
If you are an employee of this company reading this, I strongly encourage you to change your job to another moving company. This company promotes very poor ethics.

They showed up on time and loaded up the truck. The only problem is they asked for almost $ 1k extra (over quote) once they got to the destination.
If you’re thinking of hiring this outfit take a look at the filtered reviews. You’ll see many of the same complaints we have. AVOID.

Heads up: This place is either an outright scam or has very poor business ethics. I’ll give you the details & you can be the judge.
Before book Olympus, please take time to review their reviews. Note that as of this writing they have 135 reviews, mostly 1 stars, that for some reason are under «reviews that are not currently recommended.» I’m not sure why Unilocal doesn’t show them. But as a longtime Unilocal’er, I am disappointed by that action.
Here’s how it breaks down:
They show up & give you a *binding* quote. They likely will point out it’s binding to make you feel comfortable. Under state law, they’re not allowed to charge more than 10% over the bid. So all good, right?
Wrong.
Once they have loaded all your stuff, they will now tell you a significantly inflated price — roughly 2x. Ouch. But they have all your stuff, so you’re stuck.
Then when you unload, you *must* pay the remainder in cash or a cashier check before they will unload anything. It’s a obvious why they don’t allow credit cards, because they would hit by a crazy number of chargebacks.
It’s crazy & seems a lot like fraud to me. Read a lot of the hidden reviews & you’ll see many reviews saying the same thing. I really wish Unilocal would do a better job surfacing those & help protect fellow Unilocalers.

Olympus was excellent start to finish.
I have done 4 long-​distance moves in my life (3 of them California to/​from New York — don’t ask!), and Olympus was the best company I’ve used. They were competitive on price, and in no way cut corners on quality. I was moving my belongings from a storage facility on the East Coast to my new residence in California, and they went out of their way to provide a free estimate for the total cost of the move before I agreed to a contract. There were no extra, hidden charges — even though they had to pack some extra items for me.
Kim Pagan, the consultant that I worked with, was attentive and understood my situation 100%. She did a fantastic job, and I would not hesitate to work with her again. Some people are complaining about their persistence, but when a company is carrying several thousand dollars worth of your personal belongings across the country, persistence is a good thing.
At the end of the day, I stayed within my budget, got my belongings on time, and had a stress-​free experience. Olympus did great work with my move.

This moving company was really helpful with my moving. There movers were skillful and very professional. There is a lot of stress when you move and having a professional company help you makes this time a lot better. They did the job that was really excellent. The movers were very careful with my belongings and fixed everything into our new home without damaging anything. I would highly recommend them to all of my friends!

I’m hearing they changed owners according to previews I’ve read:
You want to hear a review:
I called up for a Quote and they sent me a quote for $ 419 for 1 bedroom… they emailed the contract to sign and then I faxed it next day… Natalie Meshali sent it
Then I get a email saying «sorry for the over site due to shortage of trucks well have to charge you a flat rate opposed to a hourly rate… Kimberely Pagan sent this email… there new price to me was $ 695
I called them 3 times and Everytime they said Kim was on phone… never got a phone call back! WHAT A SCAM I WOULDNT RECOMMENDED THIS CO TO ANYONE INFACT THINKING ABOUT PUTTING IT ALL OVER THE SOCIAL NETWORK… If anything shortage would mean they couldn’t move me at all
«Right or wrong»

This was by far the best moving company experience I have had. Of course after reading the reviews I was a bit apprehensive but decided if I was gonna take a loss oh well I’ll just start fresh lesson learned but I can honestly say Olympus showed me otherwise! At first my representative Aiya was such a sweet girl. She made sure all my questions were answered and she made me feel like she didn’t have any other customer except me. Second when I requested an onsite the estimator came approximately around the time he said he would. Then come to find out the price was actually cheaper than the original estimate was major plus Adam was such a nice person that definitely made me want to recommend them. Thirdly on the day of the actual move everything went according to the schedule and plan the price only went up a little bit because I decided to bring some extra boxes which Aiya already had told me about which I didn’t mind. She also told me my move would take up to 12 business days and it actually made it there on 11 so there’s another plus. Lastly when the men were taking out my stuff I was petrified that I was going to be missing stuff but to my surprise one more Olympus came through and fully delivered all my stuff. Give Olympus a call when you ready to move people you won’t regret it!!!

Too bad Unilocal doesnt offer «no stars». They are lucky to even get a star. Worst experience ever. They supposedly give you a quote & price but when they get to where you are to come pick up your boxes, their tunes change. Very unprofessional. They make you buy their ridiculous expensive boxes stating its durable and crush proof. Blah blah blah. All our stuff were completely crushed like they have been playing musical chairs with them or playing catch. They seemed to complain about how heavy a box would be with suh an attitude, we wanted to rather cut our loss and hire ppl off the street and have them drive our stuff to our destination. Since time was of an essence, we rolled with it. ALSO, They call and leave messages to the wrong person even so after we informed them. and corrected them numerous times. Unfortunately they dont seem to listen nor dont seem to understand something that simple. An annoying experience story short, I would not reccomend them to anyone. Writing this review was annoying.

I think they just don’t care anymore based on the previous bad reviews because we also had a TERRIBLE experience. DO NOT USE THIS COMPANY if you are hoping to receive all of your boxes. They lost, not one, not two, but THREE boxes and were absolutely useless on the phone. Do not, I repeat, do not use this company.

Do not use this company. I was totally deceived by this company, My complaint is about the unfair and deceiving practices by this moving company. I moved from Freeport, New York to Davenport, Florida. I had a in-​home visual inspection done on 6÷17÷2014 and was given a binding estimate of $ 3859 for 60 boxes and 1,250 cubic foot at $ 3.25 per cube. I ask Adam the guy that conducted the visual inspection how would they protect my bedrooms furniture, mattresses and 60 inch TV. He indicated that they would box and crate it and I shouldn’t worry. The move was confirmed for August 2, 2014. In the meantime I added and removed some items and agreed on a binding estimate of $ 4,121 for 1,325 cubic foot on July 31, 2014. When I finally finished packing on August 1^st, I ended up with additional 11 boxes and expected to be charged accordingly. But on the day of the move after the movers had 75% of my items on the truck the foreman indicated that the move would cost me $ 6,000. An addtitional $ 1,879 which stun me and made me very angry that this company would try to take advantage of me after they had my items in the truck. So, I called the manager of the company and had a few words with him, I was told that they were charging me to box my mattresses, TV, and bedroom lamps. I was under the impression that I was paying them the agreed upon price to protect my items, when I met with Adam. At the end, even though I agreed under pressure to move to pay a total of $ 5,500 the manager had his men remove all my items from his truck and left me stranded.
This company needs to Stop the unfair and deceiving practices and be honest with the customer from the start. When the in-​home visual inspection is conducted they need to let the customer know upfront that they will be charge extra for boxing the king size, mattresses, bedroom lamps, and 60″ TV, etc. I packed all my items in boxes and did not expect to go out and find a king size mattress box and a 60″ TV box before the move. They need to make it clear and not expect a customeer to rely on the fine print in a two page binding estimate. Do not put the items in the truck until the final price is agree. Stop deceiving the customer.

Just used these guys to do a move from Astoria to Brooklyn. Great guys, very friendly, and really customer service oriented. Would highly, highly recommend. Definitely will use them again!

I had a GREAT experience with Olympus Moving & Storage. The customer service was excellent and nothing was broken in the move. The company is very professional and although we ended up paying a little more than we expected (we had more than I originally estimated) it was WELL WORTH it! I have no complaints about Olympus, they moved our stuff all the way from Brooklyn to Los Angeles. I would highly recommend them!

I just had all of my stuff picked up by Olympus Movers, and I have to say that so far I am very impressed by my experience. From the beginning when I got a quote from Erica, I was impressed with her customer service. I actually got a quote for an entirely different move which fell through, but her customer service and friendliness impressed me so much that when I had to move several months later I called her to get a quote.
The quote was fair, and yes it ended up being more after the crew actually loaded my stuff, but that was because I ended having many more boxes than I thought I would. I packed everything myself, and well, I just really underestimated how much stuff I had in the online quote. And Erica actually sent me a higher quote than what I got from the online estimate after talking to her — she said politely «It sounds like it’s going to be more cubic feet than what you’ve estimated.» I feel that the fact that the actual cost was a few hundred bucks higher than the original binding estimate was entirely on me — if I tell them I have 10 boxes and end up having 20, well, that’s not their fault.
The crew I had was absolutely amazing. This is my fourth long distance move, and the three other moving companies I used before didn’t even come CLOSE to wrapping my stuff as carefully as these guys — and the first two other companies were actually hired to pack my stuff!
The crew from Olympus wrapped my furniture in blankets as carefully as my mother folds her linens — honestly I didn’t know that movers actually did this so well. In my last experience the movers threw a blanket around a dresser, circled it a couple of times with tape, and called it good. The Olympus crew used several blankets and used so much tape that by the time they were done my furniture looked as though it had been shrink-​wrapped in moving blankets. Not only that, they worked very quickly, like a dialed crew, and got all my stuff wrapped and loaded in under two hours.
They were super professional, the office staff is great, and I’ve had a really good experience with this company. I was pretty surprised to see all the negative reviews; they sound very different from the experience I’ve had so far.
I’ll post an update when my stuff arrives at the other end.

Apparently they changed owners. good, right?
HOWEVER, they called & offered me $ 150 to take down this review. talk about unethical :-/

Olympus left me a voicemail message on my phone a week ago about my «bad experience.» What part of «DO NOT CONTACT ME ANYMORE» do you not understand? Goddamn.

I would never recommend Olympus to anyone after the bad experience we had, about the same experience as James L. I got their «binding no additional fees, no problems» quote after speaking with Natalie in the office. I went over with her the exact layout of my old apartment and the layout of my new apartment, a description of all items I would be moving, etc… she sends be back a quote that is in-​line with the other movers I had spoken with. It was hourly with a 3 hour minimum and included all taxes and fees. For 3 guys to do my move in 5 hours would be $ 567. I accepted their quote because the price was similar to other quotes, except there would be 3 guys sent, which to me meant it would be faster saving us money. Any time I spoke with anyone in the office they were nice, helpful, and courteous. I thought things would go well…
NOT! They arrived on time, but immediately started pointing out to me all the furniture that would require «extra packing» because it had glass or marble that needed to be wrapped. This is something Natalie NEVER mentioned. They use flimsy cardboard to wrap it, but it costs you extra. Then I explained that several pieces would need to be placed in my storage unit, in the same complex where I was moving. Then suddenly they need to charge me extra for «two locations». I explained that it is still one location, all in the same complex, just one area is storage and one is my actual apartment. Oh no — we can’t do that, it is another location. Even more additional fees. So then I get the «you’re nice people, here’s what I’ll do for you — everything included — the packing and the two locations — $ 1000.» So now my $ 576 only if it takes 5 hours move is almost double. We were needless to say PISSED, but at that point what could we do? We needed to get out of our current apartment that day, and we couldn’t get anyone else to come out immediately. We were told that if they added up all the charges at the end of the move, it might be even more than the $ 1000, which made me feel like they would have intentionally gone slow to rack up the charges. When he asked me about the layout of our new place, he then gave us a hard time because our new apartment is a second story place with a second set of stairs up to a loft. I was VERY clear with Natalie in the office when I told her that our new place was a second floor with an additional third floor loft — no elevators. Suddenly now this was a problem too! When I got pissed and said I wanted to speak with Natalie in the office, because she was made well aware of the layout in advance, mysteriously now the stairs were not an additional charge, but we should «just make sure to tip the guys well since they were working so hard». I was irate, of course we were going to tip the guys, although now that we had to pay an extra $ 400 for the move it was getting harder and harder to find the money to do so… but how dare you say that! I got a quote based on the layout of my move and the stuff we were moving, made clear to the office in advance, and you are ripping us off, and now you have the nerve to demand that we give large tips! I was beyond mad at this point and had to step outside. My parents who where helping us with the move were upset as well, and when my mother went over to the foreman to complain that we had a contract and they should have upheld it, he made some snyde sarcastic comment to me about how my mother was a «really nice lady». We weren’t thrilled with the way they packed things, and they spent time packing things that we didn’t even want moved (like my vacuum cleaner, which we needed to vacuum the place after they left, and items we hadn’t wanted to take). They packed one of my couch cushions up with a bunch of items we had set aside to put out by the curb, and it got damaged by one of the pieces. We had to sort through a nightmare of horridly disorganized boxes that contained some things we had intended to move and other things we didn’t. When they got there we made it clear EXACTLY what we wanted moved, somehow a ton of other stuff made it into a box and was moved.
The guys who actually did the moving (not the foreman who did all the talking) worked hard and fast, which is a shame since the company is a bunch of snakes. They got our move done in 4 hours, which would have been less than the $ 567 we were quoted if we were still paying hourly. I doubt the additional packing costs would have cost enough to make up an over $ 600 difference in the price of the move. The guy also put the wrong time on the paperwork when they were finished, so it would add up to 5 hours. They finished at 1:20, but he put 2:00 as their end time on the paperwork. They also make you fill out an evaluation of their performance while they stand there, hard to be honest as they glare over your shoulder. These guys are MAJOR scammers — AVOID!!! We reported them to the BBB. We were in a rush to move so I didn’t check reviews. BIG MISTAKE, won’t happen next time.

When these guys could make a move date on short notice I convinced myself that the other reviewers just had a bad experience. Don’t let it happen to you.
These guys are total scam masters. That binding estimate is not worth a damn. Just wait til you get to your destination and they pull out a sheet of all the charges and services you didn’t even know they were doing for you. The mattress you put in a bag? Well, after they wrap some more plastic around the opening and close it: $ 20. Got a TV you thought would be wrapped in a blanket? Nope: Two crappy pieces of cardboard taped around it: $ 40.
I won’t go down the list of ridiculous charges. Just be prepared to hear something like, «you had nice stuff» or «there was a lot more to move», and then hold on to your hat, because your quote just doubled. Oh, and cash only please! This was basically a reverse of the move I made a year ago for ~$ 800 w/​tip. It was $ 1150 with them.
The worst part for me is that the crew that came worked hard. They were helpful and they were for the most part very careful. It’s just a real shame that the company they work for believes you have to completely gouge people to make a buck.
Just avoid completely. You will only be furious by the time you start unpacking.

I have used several moving companies in the past for both local and long distance moves so when the time came to chose movers, I just went with the cheapest price since I wasn’t expecting anything positive.
Olympus Moving surprised me. They were the cheapest (even though their first 3 hours are priced at a premium, they don’t have the ‘travel time’ which makes them still cheaper than anyone else, do a per hour split when you are getting quotes including the useless travel time and you will see what I mean). They were courtious, they estimated the time very well (you pay at the drop off location before they unload so there is a bit of trust involved), and they were able to move my 1 bedroom a lot faster than other movers.
I am not a picky mover, my stuff is not that expensive so even if there are small scratches or whatnot I don’t really care as long as I don’t overpay. So this was the perfect company for my move.