Monaco Car Service

*Call to confirm your pickup*. Worth repeating: after making a reservation, call 30 minutes to 1 hour before your pickup to confirm your reservation. Paying with cash costs less. If you want to pay with a credit card, call the number you dialed to make your reservation and give them your credit card information.
I have used Monaco to go to the airport many, many times (30 or so) and I’ve had good experiences when following the advice I mentioned. One last thing: I would not use them to get picked up at the airport, they are less reliable for airport pickups than deliveries.

Monaco is great when you call them and just need a ride right then, but reservations are not their strong point. They basically left me stranded on LI tonight because they just didn’t have the reservation. They tried to remedy it, but I was an hour outside of the city, which means they would have arrived way late. Call them if you need to go to the airport now, but not if you need them to pick you up from the airport in a week.
Oh and they have different rates if you pay cash or use a credit card.

Today was my first time using Monaco Car Service and it absolutely will not be my last.
From the dispatcher taking the time to go over their rates with me at 12 midnight to their pleasantly taking my call and car request at 5:45am, it was one of the most friendly, concise, and informative over the phone experiences I’ve had with a car service in all of NYC.
Once my driver John arrived (promptly at 6:15am) he patiently waited for me (without honking) outside of my building… you would be surprised at how often and for how long drivers will honk a horn on a residential block in this town. John greeted me pleasantly took my bags and opened the door for me. The car was a sparkling clean Black Suburban. Best of all, he took me on the most direct route to Laguardia Airport.
After getting there in record time checking in and on my way through security, I realized that I accidentally left my cellphone in the backseat! AHHH! But I got in touch with the dispatcher and wouldn’t you know, John jovially drove ALL THE WAY back to the airport to give me my phone in time for me to comfortably make my flight in time?!
I *cannot* recommend this car service any more highly. From a Native New Yorker, they truly are an affordable best of the best.

I use these guys basically every time I need to go to the airport, and they’re usually reliable with pick up times and the dispatchers are nice. Drivers are usually hit or miss– the driver I just had slowed down to yell out his window at a kid who had just fallen on his bike, calling him a «stupid idiot» which is just absurd to me. Who does that?

The driver showed up 10 minutes late and in a car that should not even be on the road let alone transporting people places. The trunk was so disgusting that I didn’t even want to put my bag in it. Not that the rude driver apologized for being late or even offered to help me with my bag. He didn’t.
When I got in, I was even more horrified. The door handles were broken off, the locks were also broken and the seats were filthy and ripped in several places. The car looked like it should have been in the junkyard and not on the road.
The driver drove like a complete maniac the entire way to the airport and all I wanted to do was get out alive. Realizing I didn’t have cash, I asked to pay by card, which I was told increased my fare to $ 38 instead of $ 35.
You get what you pay for. Cheap rates. Disgusting cars. Bad drivers. Bad service. Never again. The absolute worst. The Brooklynite who recommended this place to me was appalled when I told her about my experience because she had used them and recommended them to others without incident.
UPDATE: 9÷10÷15
I called to complain about the service and was told the driver works for Flamingo, another car company they sometimes use drivers from when no one else is available. You never know who or what will show up when you call. If I were you, I wouldn’t take my chances.

Monaco was the second place I called after the first one said it would be $ 45 to go from Brooklyn to JFK. Monaco charged me only $ 35. They were very professional on the phone and the driver called me to touch base when he was on his way, which was nice. He arrived exactly on time. No complaints and great fee!

Never had a bad ride with these folks. They tell you a price you pay that price at the end. They get you to both airports in a timely manner and they know how and when to avoid traffic. I’ve called at 3am for a cab ride to JFK, they arrive swiftly and whisk me off to the Jetblue terminal. They are my go to car service. If you live in the Flatbush to Prospect Heights area this is your best bet for sure.

So I mean… it’s a car dispatch place. There’s really not that much that can go wrong. I’ve never had a car show up late and communication with the company has been super easy. For the most part, I give the cars 4 stars in terms of cleanliness (most were 5 stars but there was this one time where it just really smelled like gasoline and ugh).
They show up on time and if you ask, they’ll give you a fairly good estimate of how long it will take to get somewhere. I use them for getting to JFK from my home and they have a flat rate of $ 35 +tip which is cheaper than yellow cab prices but probably about the same as a gypsy cab.
I didn’t give it a 5 star because recently, I was asked by a driver to sit in the front seat because I guess this guy isn’t a licensed driver? Sketchy… but the guy was nice and got me to the airport safely and comfortably.

My cousin’s party was finished at 12am but the music was still playing (it was clean up time, lol). Initially, I was trying to get a cab to go to Katarina Bar and Grill but all the cab services didn’t have anyone on the road (sigh). Like really and they advertise 24hr service. After searching Google for a good hour and almost hijacking someone’s else taxi, I came across this one. Someone picked up (yay, no automated system or busy signal) and I told her the address. I believe she got it confused because the driver got here and was waiting at another address but not too far from where I was located. The car was clean! 12 dollars. I got home in one piece!

I called Monaco two days early to schedule a pick up service and at the end of the call I asked for him to send me an email confirmation and he said «ok, give me a few minutes and I’ll call you back»… He never called back, so the next day I called to confirm my reservation and the guy says «oh I don’t have have it here, he must not have completed it». I said «no worries, I’ll give my service to someone else, bye». Glad that I called to confirm or else I wouldn’t be getting picked up to go to the airport!

I’ve used them a few times because they are close to my house, but it is not worth it. Twice I’ve made a reservation and they did not show up. When I called to inquire about their whereabouts they claimed they could not find a reservation. This has made me late for the airport and work respectively. Do not use them if you need to be anywhere by a specific time. They are not reliable.

We needed last minute car service from Crown Heights to JFK. Monaco car service is based in the area and it took 4 minutes to arrive at the curb. He loaded our luggage and off we went. We weren’t much in the mood to talk and the driver was accommodating. We got where we needed to go and on time. Price was $ 35 and was tipped accordingly. Next time I visit crown Heights I’ll use again.

I called the night before our flight and requested a toddler car seat. The guy on the phone assured me it would be in the car. Needless to say, it was NOT there and we had to end up using them because we would have been late for our flight. We ended up strapping her in to a regular seat belt — definitely not idea. He really should not have promised us the car seat.

I really like Monaco car service. They are always on time when I call for a car. The wait time for car service is no longer than 6 minutes. The cars are always clean and neat. The drivers are polite and friendly. When the car is downstairs the dispatcher always calls me. I will continue to use them until I get my drivers license.

I really try NOT to write negative reviews about businesses but I would be doing a disservice to anyone else by not sharing my experience with everyone. I first called on a Sunday ²⁄₈ and made a reservation for Friday ²⁄₁₃ at 1130am. My reservation was to be picked up from my house in crown heights and taken to La Guardia Aiport then a ride from La Guardia back to Crown Heights immediately I was quoted $ 30 per trip. I received a call the next day, Monday ²⁄₉ at 1130am saying my car was outside. I told the dispatcher he was mistaken and the reservation should be for Friday. He said he would reschedule.
I called back Thursday ²⁄₁₂ and told the dispatcher I needed to change my reservation. I told him instead of being picked up in brooklyn, I only needed to be picked up from the airport and would need to stop in Harlem before stopping in brooklyn. He said, «No problem.»
Everything was fine when the driver picked us up and we stopped in Harlem. As we approached Barclays center on Atlantic, he asked me how much the dispatcher told me the trip would be. I told him I was told $ 30 for LGA to Brooklyn. He called the dispatcher and the dispatcher said my total was $ 87.50. I thought this was a mistake. I was definitely expecting to pay more than $ 30 for stopping in Harlem but I thought $ 87.50 was outrageous! I expressed to the driver that I felt that was an unfair price and I felt as if they were trying to get over on me. He calls his dispatcher and we go back and forth for about 10 mins. I said I felt $ 65 would be a fair price. The dispatcher and driver, who’s name is Angel, were unwilling to do anything at first then the driver said he would accept $ 80. I felt misinformed by not receiving a more accurate quote when I confirmed the reservation. I was ridiculously overcharged and not happy at all about it.
As we pulled to my house I pulled out my credit card and Angel tells me there’s an additional $ 8 charge to use my credit card.
I WILL NOT EVER GIVE THEM ANOTHER PENNY. IF YOU CHOOSE TO USE THEM, PLEASE GET CONFIRMATION OF YOUR TOTAL AND PAY WITH CASH.
I wish they were willing to do more for me so that I could’ve at least considered using them again. As a business owner aka the dispatcher, I would do my best to retain customers. He offered NOTHING. The driver at least discounted $ 7.50. I’m extremely disappointed and feel unfairly treated. Worst service I’ve experienced in a long time.

Called a few days prior to confirm that there will be cars available and they will come to my house to pick me up. I called on the day I needed a taxi and they told me that they don’t come to my area at all. It is very frustrating when their employees aren’t sure of where they can and cannot pick up customers.

Called the day before to reserve a car at 4am from Bedstuy to jfk for $ 35. Guy on the phone was nice and helpful. I made sure to ask if the drivers accept card and he assured me they did.
Car came right on time. Car was clean and driver was friendly but didn’t force me to talk to him which was nice. When we got to the airport and I gave him my card he said he only took cash and it was $ 40 not $ 35. When I told him they told me I could pay card and only $ 35 he said, «okay $ 35 then but only cash» wtf dude? Tryna scam me? Not cool. He waited till I went to the atm inside the airport and got cash but still it put a bad taste in my mouth. Don’t tell me something over the phone and switch it up last minute. Unprofessional. Other than that a pleasant experience

Flashback to July 2014– I was leaving to fly to Michigan and had plans to wake up nice and early around 6 AM and get to the airport for my 9 AM flight at Newark airport. Was going to get an Über and cruise on over.
Yeah, that didn’t happen. Instead, I overslept, woke up at & 7:45 AM, screamed to my boyfriend, «Oh FUCK!» and frantically scrambled to get dressed and out the door. The bf immediately called Monaco, who arrived 10 minutes later. Took my booty straight the airport in 30 minutes flat and I paid $ 65 from my apt in Brooklyn. I was so relieved and happy. The driver was awesome, helped me with my bags and wished me a good trip. Plus when I need them for local drives, I’ve never had trouble getting a car and the prices are reasonable. Won’t stop using these dudes anytime soon!

I needed a taxi this morning at 6:30am and knew from experience that it was difficult to get a yellow cab in my area of Brooklyn, unless I literally stood outside the Barclay Center. Now wanting to subject myself to that ordeal I decided to try a car service. I called Monaco the night before and got a quote ($ 30 for a ride from Prospect Heights to E. 54^th and 1^st). The dispatcher told me I’d have to call back the morning of to get a car.
$ 30 was by far the cheapest quote I got (I called a few services (~$ 40), checked the Über app ($ 55), and knew from experience that a yellow cab would be around $ 40+tip.
This morning I called around 6:15 and the dispatcher told me someone would be in front of my building in 6 minutes. I went downstairs 5 minutes later and waiting right outside was a black town car. The car was clean, roomy, the driver was super nice and generally knew where he was going (also the car had a gps). The driver got me to my destination safely, comfortably, and on time.
I pretty much can’t wait for the next time I need a cab from Brooklyn.

I recently needed transportation from Crown Heights to Long Island on two consecutive days, and this being the car service closest to my place I decided to give it a try.
The person on the phone was very knowledgeable, quoted me a reasonable price, predicted time of travel for that time of the day, and told me to call just a few minutes in advance the morning when I needed car service. He also told me that they accept credit cards.
The morning when I needed the car, I had to call twice since the car showed up ten minutes late. The car was clean, the interior a bit on the small size. The driver didn’t know how to get to where I needed to go, and didn’t have a navigation system. Luckily I had printed out the directions with me. The ride was smooth and we reached destination faster than expected. I wanted to pay by CC, as I originally mentioned to the dispatcher on the phone, but the driver said he needed to call the office and asked. I just paid cash and asked for a receipt.
The day after, I hesitated before calling them again, but decided to give them a second chance. This time the car showed up on time, the car was much bigger and more comfortable, and even know he didn’t know how to get there the driver had a navigation system with him. Just like the day before, the ride was smooth and faster than expected. I paid cash without asking whether I could pay by CC.
I would not hesitate to recommend Monaco Car Service for local and/​or airport service. If you need to go a bit out of the way, just have directions on hand. Also, be prepared to pay cash.