Milano Collection Wigs

Excellent customer service, especially with Francesca who is such an amazing adviser! She gives a personalized and detailed attention to all wigs I purchase and mostly an honest opinion.
Would never go anywhere else to purchase a high-​quality wig

This place doesn’t even deserve one star, but this is all I can do! I wish they can get a negative 10!!! Notice how they only respond to positive feedback, which is probably false, just know this is how you will be treated in their store or on the phone if you have the slightest issue. They will take your money with a smile and then your nothing to them, their piece of garbage they sold you is now your problem!
Shame on them!!! They sell you cheap garbage and then when you have the slightest issue, they are gone with the wind.
I bought a wig at one of their sales in the Brooklyn showroom for $ 1300. After 3 months of wearing it, it turned a nasty yellow/​orange color from the sun. I brought it in to be dyed and they dyed it and kindly BURNT my wig along the way and handed it back to me with a smile. After that its been like steel wool, disgusting nasty coarse hair. I called, begged, pleaded, went in to both stores in LA and Brooklyn, they did nothing. It was basically $ 1300 in the garbage but a good lesson learned and one I spread to anyone who will listen.
Stay away from these obnoxious people who have zero customer service and will make no attempt to help you in any way whatsoever.

I’ve purchased two wigs from Milano. I’ve also had one of my non-​Milano wigs washed and set by them, and I’ve received one wigcut by a milano stylist. Their service is fast and friendly. I like the prices, but the wig quality isn’t the best. The first wig that I purchased was a pony sheitel and it had an awkward wave in the back. The sales girl told me it would come out when it was washed. I believed her (she probably believed herself). The second wig is a short curly wig, it looked great when I first bough it, but the back of it went flat and no wash or set can get it back to the original style :(. I was very pleased with the other wash and set that they did on a wavy wig. And the cut was so-​so (it was on the sheitel with the awkward wave). I think I just don’t like that wig.
I’m still looking for a bang-​a-​rang sheitel macher in Brooklyn. Suggestions welcome.