Mike’s Air Conditioning and Installations

Just wanted to point out how these guys delivered and installed my AC in August quickly and perfectly. Should have provided my review earlier!

Rude and unknowledgeable!
Will not be working with this company. Called today regarding a specific model cost and installation and they were rude and uncooperative with information. I know the model I want and I’ve already calculated the BTU’s needed for the space. Talked to Howard who constantly interrupted me and would not focus on a potential new customer long enough to understand what I was saying. When I asked for a written quote he said «my phones are ringing off the hook, ok?» and hung up on me. He didn’t even know that the brand and model I wanted had the features I described!
Sad thing is that I’d be willing to invest the money in buying a new unit and the high cost of having it professionally done but their terrible customer service and rude manner means I won’t be taking my business to them ever and will be warning others to stay away as well..

I just discovered the «messages» tab on Unilocal.And behold, a dated message from Mike’s AC brought back the trauma of every encounter with this company. «Natalie L.» wrote:
«We are sorry you were so dissatisfied with our service. We receive positive reviews because we pride ourselves on our service and dedication to our customers. Sometimes during the hottest weeks in the summer an unfortunate scheduling problem does occur. As far as having ‘real’ reviews on Unilocal,I can assure you that they are. I am just not quite sure why after the second day you didn’t just call another company. There are other air conditioning service companies in the city of New York. In any case, I hope that your summer was a cool and pleasant one after all.»
It appears these «unfortunate scheduling problems» are so common they do not even warrant a proper apology. As in, your AC installation may take as long as the resurrection of Christ, but no one thinks this is a concern. I hope you don’t lose your jobs waiting for your ACs to reappear from the dead, fellow Unilocalers, for «on the second day» apparently you forgot the Mike’s Bible of just finding another damn company already.
Now, the reason some of the faithful continue to pray and hope for the miracle … Ie., why I did not just «call another company»: YOU HAD MY AIR CONDITIONERS IN STORAGE. As in, a hostage situation, during those hot weeks for which we keep air conditioners with you and pay you to return them.
Lastly, as 90 percent of communication from this company proved to be a lie, assurance about valid Unilocal reviews has an eerie ring. (There are currently 19 filtered five star reviews; you can come to your own conclusions.)
The fathomless has become more fathomless, and I will spend no more time trying to fathom these ineffable three days of my life.

great customer service :) I highly recommend this company! Quick and the service was excellent.

Our experience with Mike’s Air Conditioning was extremely positive. We needed a window a/​c in our living with a very secure installation for safety. We provided the window and area specifications, received 3 detailed quotes from Coary, made our selection and got at installation appointment right away. Raymond and his partner did an excellent job on the installation, and we were billed exactly as quoted. We will be using Mike’s for all of our air conditioning needs going forward!

Our experience dealing with Mike’s Air Conditioning was nothing short of horrendous. Before getting into the details, I will say that the actual quality of installation of the ACs was satisfactory. It was everything leading up to the installation and the circumstances surrounding it that led to this review. Here’s what happened:
(1) AC Broke While in Storage: The three-​year-​old AC that we stored with Mike’s for the winter was working when they picked it up for storage, but somehow became in need of repair when it came time to return it to us. We were told that the cost to repair it would be more than the cost of a new unit, which of course, they would happy to sell to us. Ultimately, we were credited approximately $ 200 for the unit towards the new units we purchased from Mike’s.
(2) Did Not Listen or Respond to Needs: We wanted to install two new ACs into two smaller windows in our apartment. This was explained when they picked up our original AC last fall and then again in a number of subsequent phone calls to Mike’s, but somehow we were repeatedly told that the best AC for our windows were units that actually would not fit the windows. We were also on the receiving end of a lot of «upselling» in terms of models and BTUs, and yet the up-​sell models would not even work for the size windows we were using. Concerned that Mike’s just wasn’t getting it, we followed up with an email (at their suggestion) to Mike’s with photos of the windows, the dimensions of the windows, and a photo and description of the electrical outlets for the ACs. We never heard back from Mike’s in response to that email. After almost a week passed, we followed-​up by phone and pressed whether their proposal would actually work for our windows, and it was as if we were starting from scratch with them. They seemed completely blindsided by everything we were discussing. It was during this conversation, however, that they seem to finally get the fact that their proposal had nothing to do with what we had been asking for — and that they were unprepared to make a suggestion. In fact, we ended up telling them what kind of units would likely fit in the windows, and provided them with information on the most current models. It then took two further phone calls to get an estimate on price. We finally got our estimate of $ 1,700 +/​-​.
(3) Scheduling Fiasco /​Installation Late and Finally Completed at 10:00 pm: When trying to schedule the installation, we were given «tentative» dates and basically told that our neighborhood was really out of the way (Washington Heights) and that they do not work on weekends. A day or two before the «tentative» date, Mike’s confirmed and provided a timeframe of about 3:00/4:00 pm to 6:00/7:00 pm (estimating a 3 hr hour custom installation). We told Mike’s that the work really should not take place after 5:00 pm, and certainly could not start after 5:00 pm, because of our building’s rules. We were told not to worry, and that they would call one hour before their expected arrival with a more precise ETA. At 4:00 pm, we had not heard from anyone. We called Mike’s and were told that their guys were still at another job, and that they would maybe be at our apartment around 5:30 pm, depending on traffic. We said that would not work given our building’s rules, and they suggested rescheduling. We were not about to start the «tentative date» process all over again — given that we were already 2 weeks into this ridiculousness. They, however, wanted assurances from us that their guys could actually work when they got to our apartment because otherwise it would be waste of their time. We went ahead and got clearance from our buidling for the late work. At 6:00 pm, we began hearing from the guys coming to install the ACs. They were lost. They told us they weren’t even sure whether they were in Manhattan. At about 6:15 pm, Mike’s called to confirm that their guys had arrived. We told them that they had not arrived and that they were «lost.» At this point, we also communicated our complete frustration with the process — and amazingly, we were not offered anything but an apology. At 7:00 pm, the guys finally showed up with the ACs and begain installing them. The installation took three hours, as expected, and concluded at 10:00 pm. The installation was very loud and messy (including in the hallway of our building), and we found ourselves having to awkwardly apologize to our neighbors the next day for the incredible disruption.

I’ve been having major problems with my dryer, there’s a clog someplace in the vent in which runs through my ceiling, my husband after calling several different companies came across this one, they can a hour later, two guys Raymond & Howard, they were very professional and spend hours trying to fix the problem, the problem is way beyond their control and wasn’t able to unclog it due to dampers. I respect that they came out right away and really tried everything they could possible do to try to unclog it. I would call them again when I need my dryer vent cleaned, first I need to get into the ceiling and find the clog.

I thought I would go back to Mike’s after my positive previous experiences. They took 2 weeks to call me back after 3 messages. Obviously, they lost my business.

AVOID AT ALL COST!
Showed up late, were in and out of the house past midnight even though he came in a few days earlier to give us an estimate. (didn’t he realize how long it was going to take?) They were not done by 1 am so we agreed that someone would come in the next day to finish up. HE NEVER SHOWED UP the next day and we had to call 2 days later for someone to come and finish the job. Turns out they messed up the whole job. Air conditioners are sticking out of the wall about 3 inches, one of the pieces of one of the air conditioners was broken and had to be replaced.
Bottom line: unreliable and not trustworthy at all!

Avoid Mikes or prepare yourself for major headaches! Mikes cleaned and stored 3 of my ACs this winter and when they were returned NONE OF THEM WORKED – and i paid them $ 776 for this «service». It took many phone calls with various people for them to replace 2 of them with new units – i’m still waiting for the 3^rd which they are hopefully repairing. However, of the two new ones (5000 BTU LG models available at Home Depot for $ 100), one of them is so noisey, its unusable. They were hours late for installation appts and the work was sloppy– there’s gunk all over my windowsills and the screws on the bars are only half in. I dread calling them to tell them about the noisey one because it means trying to schedule an appt which is an ordeal in itself. If my experience is typical, I don’t know how how they continue to do business. I’m amazed by the positive reviews for Mike’s. My experience has been expensive and highly stressful.

I scheduled an appointment several days in advance for air conditioner installation and was told I would receive a call the day before confirming the appointment. When I had not heard from them by 6:00 p.m. the day before I called them and was told by the person answering the phone that he was busy and would call me back in a few minutes. After not hearing from him for two hours, I called back and the same guy answered and he didn’t seem too concerned that he had not called me back So I canceled my order. I don’t know how they can stay in business with an idiot like that manning their phones.

I called Mike’s Air Conditioning and Installations yesterday and I was not at all impressed with Howard who answered the phone. He was rude and impatient on the phone from the moment he answered, as if he couldn’t be bothered.
This fact alone speaks volume about the kind of customer service a client will experience. In addition, their prices are beyond ridiculous, they want $ 195 per air conditioner installation. Instead, I went to my local Hardware store, Mazzone’s on Court Street in Brooklyn, and asked them if they could recommend someone who can install air conditioners and they gave me the name of a reputable handyman service in the neighborhood who charges only $ 40 per AC unit under 8,000 BTU’s, a little more for larger AC units.
One additional caveat for anyone dealing with Mike’s Air Conditioning service, they try to sell you air conditioners and when I told Howard I had my own already he sounded even less interested in providing the installation service.

Just came back from getting my air conditioner cleaned. Dropped it off yesterday morning, estimate was tomorrow morning, and true to form, I got a call this morning saying it was ready. I was given a range from about 175 – 200, but in total it cost me 75. They’re located in Canarsie in an area that it somewhat industrial, but very easy to get to from Rockaway parkway via car. Will definitely come here again.

I called them because of the reviews on Unilocal,but this time, no luck! When I called, the main guy (Mike, I guess) answered his phone. I told him I already have the a.c. in the apt. and that I just need it installed in a regular, double-​hung window. He asked where I was and said they could come the next day after another job in my neighborhood and to expect his guys around 2:00 or 2:30. The estimate was $ 225 with the bracket which seemed a little steep but also included an extra charge for being in a 4^th floor walk-​up — even though they didn’t have to carry the a.c. up! When I questioned the extra charge he said something about his guys having asthma and carrying a lot of tools. Well, it was really hot and he had great reviews, so I said «ok» and also assured him his guys would get a good tip. The next day, I left work early and sat waiting for his guys until 3:00 before I called. That was the beginning of a whole afternoon of waiting, being put on hold, being brushed off and outright being avoided. All I wanted to know was if they were coming or not and I never got a response. And they never showed up. If they couldn’t or didn’t want to do it, I can handle that, but I never got a response and wasted my day (and pay at work) waiting around. I would definitely not recommend Mike’s. However, I would recommend installing your own a.c. which is what I ended up doing. And I only used a hand drill, a wrench and a screwdriver which is not so many tools and it took a lot less time than waiting for Mike’s.

Extremely professional. After ordering over the phone, two guys showed up with two new air conditioners, removed my old broken air conditioners, cleaned out the wall sleeves, installed the new units, and took the old units away with them. Vacuumed up every speck of dust and dirt and carted away all packing materials. Everyone was super nice. They’re not cheap but not outrageous either, and the service is worth it, in my opinion.

I called Mike’s not knowing what was wrong with my window units. The person on the phone (owner?) was funny and helpful and helped me to diagnose the problem without even a sales call. Way to go! When I do have a real need, I will call Mike’s first!