Marshall’s

Cheap… need time to find the staff u really need.
Lots time u bought the staff u don’t really need. Cus the thing are cheap.

I never had a problem with the store. Anytime I went in there to purchase. I came in with an open mind, I did not expect to find anything specific more of an open concept like oh wow this sweater is really nice I will buy it kind of extinct. Awesome place love it!

Their selection is vast and you can usually find what you want here.
But you’ll also noticed the mess of shoes, clothes and crap on the floor. The tax-​subsidized preK daycare like environment allows unattended kids rip open toys off the shelves and throw shoes all over the floor. It is disgusting walking around in a landmine of products you wish to purchase strewn around like the aftermath of a riot.
I feel bad for the employees who deal with this day by day. It would be ideal if employees had pepper spray full of aerosolized benadryl to quell these kids.

I’m on my way home from there, a last-​minute purchase of «desperation trousers» as I’ve been too busy to pick up my dry cleaning so I fined myself $ 25 for a pair of unstylish «suburban office lady pants». Now I have to boil myself in scalding water to make sure I don’t get any diseases from using the fitting room. Absolutely vile, disgustingly dirty, clumps of dust, dirt and hair balled up like 1000 sick cats lived there for a month. I’m not exaggerating one bit. When I told a salesclerk she shrugged.

What a disgusting place to shop. Merchandise is all over the floors. You can’t walk anywhere. Stay away!

I have been shopping at this Marshalls for 4 years and unfortunately, this will be the last time.
While shopping recently one night, because of the cracked/​open/​disorganized beauty items, my pants were damaged when something fell over and spilled on me.
I brought this to the attention of the floor manager right away and was left standing there for 15 minutes waiting for him to help bring me any toweling or tissue to try to remove this stain from my clothes.
As he was tending to other things, another associate, a redheaded woman with piercings, who btw had NOTHING to do with the incident, concerned herself by giving me dirty looks and cursing and saying how she wants to «hit me in the face» to another store associate friend of hers, in an undisclosed area of the store.
HOW DISGUSTING TO TREAT LOYAL CUSTOMERS WITH SUCH DISRESPECT!!!
Where do they hire these people??? A complete lack of professionalism.
I have never in my life been treated this way by a store. I have brought up this issue to Marshalls Corp. I will never shop at this store again because of how I was treated.

I live nearby and I have attempted to shop here on a few occasions due to it being close to home. However…
If you value your time, don’t bother coming here. Limited selection, cluttered aisles, bad customer service and yes, as everyone else mentioned, the long, long lines.
It really needs a management overhaul. Only a blind idiot can’t see that more cashiers need to open up when the line is several aisles long. Instead, employees are standing around or pretending to do something important like straightening out the shopping carts.
And last of all, this is NOT the only place in the neighborhood for discounts. Do yourself a favor and go further down 86^th Street to 5^th Avenue. There is a Century 21 Store there with not only comparable prices but sometimes even better discounts. Plus, it’s neat, plenty of cashiers and much larger. There is also a 2 floor, TJ Maxx at the corner
.

Yes the lines are long.
Yes the store is messy.
Yes the customer service is lacking.
…BUT WHO CARES!!! I recently moved and have been coming here to buy everything from bath towels to garbage cans and everything is so unbelievably cheap for good quality products. I will forgo the 30-​minute wait on line just to save the amount of money I’ve saved shopping here instead of the Kohl’s nearby.

It’s so frustrating to shop here. The wait on the line is always half an hour! What the heck! The items in this store are very disorganized. The styles here are also mostly outdated.
After standing on line for half an hour, I find a staff member standing at the end of the line telling us which cash register to go to. The cash registers are close together. We can hear them call us. There were only three open registers. When a male worker asked her to do him a favor and page so and so to open up, she said yea i’m going to open up soon. The line was up to where the shoes were! Why haven’t you done so yet and still standing there! There’s a serious issue with the management here if they think this is okay.

3 pairs of sandals for $ 80 = not bad
Waiting to buy the sandals = took longer than necessary
Grab a cart once you get in the store so at least if you do end up buying a lot of items you will have the cart to hold your load while you moan and groan doing the shuffle towards the one working cashier.

Marshalls/​TJ Maxx are my favorite stores. This used to be my «home base» Marshalls, and boy did I not fully appreciate what I had until I moved away and have to shop at lesser than Marshalls/​TJ Maxx stores.
This Marshalls always has my sizes (25, 0,2, XS, S, 7.5, 8 etc) when I come back home to shop. I appreciate that fact so much more now that the stores by me hardly ever have my size if at all. When I come back I stock up, I pretty much everything in my size.
Yes you have to dig around, yes you have to go early or the store is so ridiculously crowded, and messy but that’s only because the store has such high volume the store cannot keep up without more staff.
A few questions I’ve always wondered:
why did they switch the once separate refund and purchase lines to be this one huge line?
why not hire more staff? the store obviously does well…
the store experiences a ton of issues with theft… I always hear management talking about it every time I’m there… SO WHY NOT HIRE MORE STAFF?
Still worth coming here in my book, I just get here as soon as it opens.

Hate this place. They completely gutted the men’s section, so now it’s half the size it used to be. Lines are crazy. Prices aren’t as good as they used to be. Clearance section is a mess.

This Marshall’s has really bad customer service and apparently likes to bait and switch prices. This had happened twice. A long time ago we tried to purchase a vase. When we went to pay, the cashier brought item to the back to speak to someone else as she was doing that, she removed the price sticker and then came back and said that was the wrong price. She then gave me some other number as the price and refused to honor the sticker price even though it wasn’t a defective sticker at all. I later called Marshall’s CSR and they said it it fine for the cashier to do that. I asked for this company policy in writing but they couldn’t provide that to me.
Today, my mom went to purchase a dress. The price tag was neatly and legitimately linked to the dress. When she went to pay, the cashier tore off the price tag from the dress, spoke to the «manager» and then said it is the wrong price. When my mom asked what is the price, the cashier couldn’t tell her.
I don’t understand how a store can justify doing that. So the prices are set by the employees of the store at will? And then worst of all, even the company justifies it but can’t produce anything in writing that backs it up? Aren’t the employees trained and have specific company guidelines to follow and those guidelines will be in writing? Or do employees learn by osmosis?
So this one star review is not so much that the store has poor inventory, messy, or long lines, because sometimes these things are not entirely their fault. But switching prices at will? That’s unjustifiably wrong. It only takes one experience to ruin the name/​brand. It takes a lot more to gain it back.

The dressing rooms are nicely light, roomy, with long mirrors and
the lines move a bit now due to the lit up registers.
They have a large shoe department, however you do have to take the time find the style and size you want, but the discounts make worth the wait
I found a nice dress for less than 40 dollars.
Natalia at the register was very helpful. She noticed the soles of shoes had some scuffs, went to find another pair, with was not found, then gave us discount.

Overly crowded.
Highly Disorganized.
Can’t find anything.
Long check out lines.
Waste of time spent here.
Go to the next Marshall’s instead…

This is probably the best Marshall’s I have even been. It is incredibly deceiving! From the outside, it is pretty dingy. I agree with other reviewers that the inside is also in extreme disarray. However, if you’re like me and enjoy digging through racks of clothing and shoes, you can get some pretty awesome finds. During the past months, I have managed to pick up: Rag and Bone skinny pants, Ugg sneakers (fur lined), Ellie Tahari merino wool sweater, Lucky Brand blue suede flats, among some other trendy no name clothes and shoes. Let me just mention that I am an extreme bargain hunter and these name brand items were tremendously discounted! These brand name items are practically untouchable anywhere else. Thanks Marshall’s!
They also have a beautiful array of infinity scarves in the front of the store all at a great price! The shoe selection is extensive. I have only ever headed straight to their sale shoe section because it is 1) less overwhelming (less shoes to look at in your size) 2) great looking shoes 3) good quality 4) designer labels
Just to note, this is the kind of store to go to if you don’t have anything particular in mind and if you want to add some new, funky additions to your wardrobe! I usually go there on a whim The only negative– some of no name brand clothes tend to be poorer quality but are not so expensive so if you get a few wearings out of them, no biggie.
The staff at the check out are usually polite, friendly, enjoy making small talk, and are willing to help customers. The lines can be insanely long! So come here when you have some time. Later in the week, it tends to be most hectic!
Check out Marshall’s in this location. Hopefully, you’ll have as positive experience as I have had!

This place is always chaotic and messy. I don’t come here often because when I do it gives me a headache.
The clothes are all over the place. Nothing is in order. You cant find the sizes you need or the types your looking for. Your walking all over clothes because everything is so stuffed together that it all falls on the floor.
There is always so many people here and the cashiers are so slow that by the time they take one person 4 other people get in line.
I only come here when I absolutely have to.

This Marshall’s in particular gets packed like crazy during the weekends. Come during the weekdays and you’ll be fine but never ever come during the weekends! You’ll end up waiting over an hour just to checkout. This is the only Marshall’s around the area so hoards of Brooklyn residents come here to shop. The prices for the clothing really aren’t much of a discount. The only things I find worth buying are probably household items. Even the name brand shoes aren’t much of a deal. I’d probably take the b1 bus down to 86^th and 4^th avenue and head to Century 21 or Tj maxx.

I don’t think it would be possible to make the line-​up situation any worse. The line winds around, and depending on the time of day, goes down the aisle. Otherwise, I think this place is pretty awesome — I wish it was bigger! It has your typical department store mess, but I have bought a number of things here over the last couple years and am still using them — all well known brands (mostly shoes, yes). The shoe department can get crazy disorganized, but that’s partially just because of the sheer number of people going through there, so do your part and try to keep things tidy!

This Marshall’s is FAR better than the one in Atlantic Center. Yes, it’s still disorganized, but the lines aren’t nearly as bad.
I’ve been here twice recently.
The first time, I picked up a home décor item (a hanging thingy that I’m planning on filling with shells), for around $ 10.
The second time, we had to go back because the guy was experiencing reverse shopper’s remorse (is that a thing?) for not buying the pair of dress shoes he’d nearly bought last time. He ended up getting not one, but two pairs of very nice shoes for $ 40. each. Not insanely cheap, but a big savings off the retail.
As I said, both times the lines were less than 5 minutes, and staff were available and able to answer questions.