Malones Car Service

They lost my online reservation, were rude on the phone when I asked were they were, and ended up being a half hour late when they finally did arrive. The car stunk of smoke, and they were outrageously expensive. DO NOT USE THESE GUYS. Absolute worst cab experience I’ve had in NYC so far.

Lousy service. I was quoted one rate when I reserved the car. Then after pickup, which was late anyway, the driver asked me to «call to confirm the rate» which some other incompetent then quoted as $ 35 dollars more than the agreed upon price. Endless bullshit, claiming that the person who had quoted me the rate «didn’t know how long the trip was». Pretty stupid considering the form I filled out to reserve the car has my exact pickup and destination adresses. Don’t bother with these shady people.

I really regret not Googling these people before booking a cab with them.
When I spoke to the reservation guy from Malones over the phone, he asked me how I was going to pay for the taxi. I told him credit card, and he said that was fine. He also told me to cancel the $ 9.95 payment that I had already paid through PayPal because it was «unnecessary.» I thought that was really strange — why have me make the payment in the first place then? — but I said okay.
Before ending the phone call, I once again told him that I had to pay using credit card, and the dispatcher again assured me that was fine. Except when the car showed up the following morning, the driver told me that I couldn’t pay using a credit card and started angrily telling me that I must pay him in cash.
This story ends with me exiting the vehicle and finding a regular taxi to get me to LaGuardia instead, which is probably what I should have just done in the first place.
In short: please don’t make the same mistake as me (and a bunch of other people here) by having anything to do with this shady car service.

Great service if your around the area.
I had to move a large art work from a gallery in green point to fort Greene. They showed up with a vehicle with a large trunk and it was a nice ride. They showed up quickly and didn’t have to wait at all.

I wish I read some of the reviews before I booked them because they are spot on. If you need to get to the airport on time avoid at all costs. Unreliable. They were 30 minutes late picking me up and blamed it on snow that had been cleared the day before. Also the dispatcher misquoted the price of the ride, so I was stuck between arguing with the driver when I got to the airport and running through the airport to catch my flight.

This is the WORST car service and business I think I have encountered here in Brooklyn. DO NOT book online or pay anything to them via PayPal.
When the «dispatcher» called to confirm the car, I was told it would be $ 50 to JFK. I told him that I already paid 9.95 online thru PayPal and he screamed at me that he does not know about that and I need to refund thru PayPal. I again just wanted to know what that initial money was for and he repeated by yelling at me that he did not know and that I need to ask for a refund and hung up on me.
What a scam, I’m thankful that after sending PayPal an email asking for a refund it was refunded back to me from the seller in an hour.
DO NOT TRUST THIS COMPANY!

Not the nicest people at all. I was heading to the airport. I lugged out 2 big bags. His guy didn’t greet me outside. He popped the trunk from the inside. So yeah I had to put my stuff in the truck by myself. And the same once we got to the airport. He didn’t get out the vehicle to open the trunk or help with my bags. Yeah I will NEVER use them again… Rude! No need to say he didn’t get a tip

Do not EVER use this service. I signed up for a car to bring a handicapped friend to my party. I used their online form, confirmed the booking by phone, and paid in advance. My friend phoned an hour after the promised pick-​up. The car had not arrived. I then called the dispatcher. He said, «We never take bookings within the city.» I said, «You took this one and I pre-​paid.» He hung up on me. The next day, the company emailed to ask for a review. When I told the owner what had happened, he promised to look into it and get back to me. I am still waiting.

Completely awful service. Their booking system online is crap, it doesn’t even e-​mail you to confirm. So I phoned them to check they had received my reservation and the guy hung up on me… So I then found Eastern car service which at least for the moment has way better customer service and actually emails its customers to confirm. The guy I spoke to was lovely also.
Do not use Malones. I’m glad I cancelled, when I phoned to cancel the guy couldn’t even find my reservation without me repeating myself a million times. I doubt the car would have even turned up if i’d gone with them.

Just called for a quote on a ride to the airport for my friend and the representative I talked to was the rudest person ever. When asked if a flat rate applies from Brooklyn to LaGuardia or how much the average cost is, he laughed at me and gave me so much attitude. Rather than asking, «What area in Brooklyn?» which is the natural follow-​up question, he condescendingly replied that «Brooklyn is big» and that he can’t answer that.
After I clarified what neighborhood, he said «$ 45. Is that all?» I said yes thank you and he immediately hung up.
Nothing like making your customers feel like they asked a stupid question WHEN THE QUESTION WASN’T EVEN STUPID. Thanks for nothing, Malones!

this is a new one on me, the dispatcher wanted to have me picked up at 4:15AM, I originally wanted to be picked up at 4:45AM so to be safe I agreed to split the difference and be picked up at 4:30AM. I get a PHONE CALL FROM HIM AT 2:40AM WHICH WOKE ME UP. He’s claiming that there are all sorts of delays at JFK with planes skidding off runways and cancellation so I should leave at 4:00AM. Who does he think he’s dealing with does he not realize most of us have these nifty app which just keep providing us with up to date information about airports and airline delays. We can even check traffic. Never again ever. I have no clue why he was attempting to manipulate me into that car on his earlier schedule but I know one thing for sure he did not give a rats ass if I made my flight., something else was going on with this one.

I can handle lateness. I really can. I’m late to everything, so who am I to pass judgment?
But 15 minutes after my reservation (made online, confirmed by phone), when I call to check on my status and I’m informed I’ve already been picked up? Not cool. Especially not at 4:30 a.m. in a taxi-​deprived neighborhood. Why make me submit my full name when I make the reservation if your drivers don’t bother to verify it?
I hope the guy who impersonated me really enjoyed his car ride, wherever he was going.

I’m NEVER using these guys again. They consistently lie about how long it will take for the car to pick you up. 5 – 10 minutes off? Fine, but when you know that the car is going to be half an hour longer than you’re telling people that’s bullshit.
I don’t normally write reviews that are this negative but these guys really, really suck.

Wow… They didn’t call me when the car arrived, I had to call them. The car was outside on time though, but I would prefer a phone call letting me know. A trip to the airport which was supposed to take 30 min ended up taking one hour due to avoiding some toll (driving around in the city on a busy Sunday) and that the driver needed to get gas. Upon arrival to the airport I’m concerned about missing my flight. Driver let me know that paying with a debit card was not the preferred method of paying which meant that a 20% tip was mandatory. When I gave a 15% tip it was made clear to me that this was not the correct tip amount. Incredible. First and last time with this car service.

Whats the shortest distance between 2 points? i wish my driver knew… I usually don’t leave negative Unilocal reviews because I think they all sound whiney, but man, fuck these guys. My driver was apparently an expert in finding traffic, and following trucks down one way streets.

I’ve been using Malone every day for the past 4 years and have tried all the others in the area. This is the best car service on Greenpoint. Clean cars, friendly drivers and prompt service.
The dispatchers go out of their way to accommodate customers.

I am appalled at this company’s lack of customer service. I called to book a car and gave the man on the phone the intersection of the pick-​up. When he asked for the actual address, I said «hold on a second,» and he responded «I don’t think, miss, that you know what you’re doing» and hung up. He has not only lost his company my business but also any future business from my company.

Just called — after minutes ringing an axole picked up — «what’s the quotation for.» axole replied «we don’t make it» and hung up the phone with me — miserable and shameless

Malone’s is alright if you are desperate. The dispatch guy and most of the drivers are pretty weird and sketchy. I was using them a couple of times a week to get to a job in Park Slope last summer, so I guess I became somewhat of a regular. Anyway, after awhile the dispatcher started telling me he wanted to meet me sometime in person (creepy). Also, one of the drivers I was continually saddled with smoked while driving (and never seemed to remember that we had already established that I wasn’t ok with it). Of course, he did give me his card in case I wanted to take him up on his offer to give me a magnet massage (no, it’s ok, he’s a professional).
After being thoroughly skeeved I started using Java Car Service. Normal drivers, nicer cars (read: air conditioning), super fast and CHEAPER!

This is based on my one time experience with Malone’s; we needed a ride from Greenpoint to JFK yesterday and stumbled across their office. It was nice that they were open on Easter.
The guys were really upfront about the prices and everything was listed on the wall. From their office to JFK was $ 35– seriously not bad. Our driver was really nice and he got us there in a timely manner without driving dangerously. We paid in cash but the driver did mention we could also use a CC. If there is a charge he definitely made no mention of it, however, I have no complaints since we didn’t use one.
I would use them again to get to the airport. If you do plan on using a credit card you should probably ask if there are hidden charges.