Macy’s

Why wait on line when you randomly pick who is next, you have a line but the next person is passed over.
Now I’m in the women’s shoe department with my wife and daughter and your salesperson Isabel Nieves is bothered by the fact we need the next size and she had to return the shoes we didn’t want. It’s not like we didn’t fit them back into the box and had them stacked on the chair for her. If this is to much then this person doesn’t belong in retail. Now the next size are completely the wrong show.

Went to buy shoes for my kids that woman worker she has a big attitude I will never go back to the store ever again (on the fourth floor)

I honestly am not sure why I bother shopping at this location.
The service is literally non existent and it seems like the cashiers try to compete with each other who can serve the slowest. At my last shopping trip, I waited on a line of 3 people in front of me, each with a couple of items and it took about 30 minutes until I was next. None of the customers in front of me had complicated purchases. I really don’t get it.
The fitting rooms are always a mess and no control over what’s what. The employees manning the fitting rooms have attitude like it ain’t no tomorrow.
They do have a large variety of brands and stock so if it’s truly an emergency and I need something that day, I’ll shop here but if I can wait I’d rather shop online or go to any other location.

Sad to say, the place looks like a run down KMart. Floors are dirty, on the third floor the racks where disheveled. Staff at one register were joking around so loud you could here it on the entire floor, yet there was no help to be found.

This review is for MAC cosmetics section at Macy’s. Extremely disrespectful, untrained and unprofessional staff!
I was sent here by a lovely gentleman from the other MAC store, who helped me pick and buy everything I needed except for one lipstick he didn’t have in stock. Great experience at that location. Thank you.
At the Macy’s MAC, there were two girls «working». One of them, named Denise, was «helping» me. After she scanned the item I swiped my card. Nothing happened. I swiped again and once again nothing, so I asked her if it went through. However, Denise did not hear me because the sales girls were having too much fun interacting with each other and paid zero attention to me. I swiped again. Nothing happened. At which point Denise burst out laughing and ran off due to a joke her friend told. When she returned and finally decided to «help» me and finish the transaction she was extremely rude and agitated with me. She didn’t have to help me choose any merchandise or suggest anything. Her only job was to cash me out. She eventually managed to do that in the most disrespectful way possible! Bottom line is, if I needed her help picking out make up I would probably leave empty handed.

I like Macy’s. I always find what I need and ppl usually nice and helpful. Yes the checkout part could be annoying, slow and unorganized. Good sales and good merchandise only save the day.

NOTE: Macy’s merchandise and brands like I.N.C. and Club Room rate a solid 5 stars… this poor review is for Macy’s awful checkout process which is in much need of a overhaul. It can be best summed up in this letter sent to MACY’S:
Let’s start this way… I like Macy’s for its merchandise and sales bring great value. I KNOW I’ll get nice apparel at Macy’s, HOWEVER shopping at Macy’s (especially the Kings Plaza store) has become an awful and painfully agitating experience. The checkout process at ALL Macy’s stores need to be revamped but it is just terrible and the problems are magnified at Macy’s Kings Plaza. Rude staff with attitudes don’t help either. (Staff is much more professional at Fulton Street.)
On Saturday, Jan 16, 2016 I waited around one hour at one checkout. Only 2 of the 4 cash registers were open (most other areas in the store had longer lines with only one manned cashier so I went here) After 15 minutes I started timing each transaction … most involved payments, returns, issues, credit card applications (being pushed by the cashiers), Plenti sign ups … one order took 15 min 47 seconds alone! No additional cashiers were added as the line built. On the contrary, as I was almost next… despite the long line and long wait, the cashier solicited a customer to apply for a MACY’S credit card. NOW I BELIEVE MACY’S CASHIERS ARE GETTING A BIG COMMISSION ON CREDIT SIGN UPS AS COMMON SENSE WOULD DICTATE THIS WAS DEFINITELY NOT THE TIME TO GO THROUGH THE LENGTHY CREDIT PROCESS WITH THE CUSTOMER! Well that took 11 minutes and 35 seconds before the customer was declined credit (very publicly) as the other cashier was still in the midst of a large return. I really liked my merchandise but this wait made me wonder if it is worth the consistent checkout aggravation at MACY’S. Perhaps MACY’S needs to take a cue from Kohl’s where lengthy returns and adjustments are handled separately and checkout goes quickly and efficiently. (I waited less time on Black Friday at Kohl’s –where the line wrapped around the store — than 1÷16÷16 at a line that had only 5 customers ahead of me at Macy’s. As I said … I love MACY’S stuff but will no longer shop at Macy’s if I am going to leave agitated with raised blood pressure because of the checkout process.

The service is definitely not the customer first, I bought a coat in macys and the happen to see the exact coat online that was cheaper, when I went to return the more expensive one they were sending me to different cashiers, I don’t understand why they made it such a hassle. The lines were so long and I had to keep moving from one line to the next

This store is all unorganized… The people who work here work as slow as possible. They don’t care to help, just waiting till its time to clock out. Waiting on a line of 4 people in the juniors section for a half hour already… Very slow! Makes shopping miserable.

This review is only for the shoe section. Wow. Just imagine a toddler hyped up on sugar was allowed to room through here — blindfolded — and you have some idea what to expect. Shoes all over the place. No attempt at making the place even halfway decent to walk through. High prices for shoes that are clearly not worth it. I asked FOUR seperate people to help me find my size. The first woman walked right past me to another customer, though SHE CLEARLY HEARD MY REQUEST. Another person said that’s not my department. A person AFTER THAT said that’s not my department. I asked a fourth man and he pretended not to hear me. I asked again. Suddenly his hearing magically improved. I didn’t come out with any shoes. Headed to the bathroom and I don’t even want to go into how awful that was. Barely a decent stall to go into. I don’t understand how a place like this is allowed to operate in this way. Doesn’t anyone ever review them from corporate? Unbelievable.

Worst service ever. Cashiers are angry at customers and all we want to do is pay for our items. What a nightmare to shop at this location.

The WORST managed Macy’s I have ever been to in my entire life. 90% Understaffed, and the staff that do work here, run away because they don’t want to help. Employees and management are grossly UNDERTRAINED. It’s the holiday season!!! I was literally walking up and down the aisles yelling DOES ANYBODY WORK HERE? Does Macy’s not have the resources to hire quality workers? People were getting so frustrated they were literally leaving items on the shelves and walking out. Shame on you Macy’s. Negative 10 stars if I could. This place literally makes me want to give up on life. No wonder people jump off the roof here! I hope this feedback helps to improve this Macy’s location.

Never again! Guy in a shoes department was very nice, but overall that place is a mess. They have to change the manager

If u ever wanna go to Macy’s … Travel the extra miles and go to the 34^th street location … Went to Mac and they were sold out of a specific product. So I went in Macy’s for the Mac section… Worst customer service ever … She didn’t even ask for my email to enter the products I purchase…

I give this Macy’s 0 stars!!! But I had to put 1 star. In the ladies clothing dept, clothing all over the floor, worse than a flea market. Forget about asking for help. They will act like they don’t hear or see you or just direct you to somewhere else. Poor customer service here! They have attitude problem and need to take a customer service class. Who hired these goons?!#
Angelina

Many of the clothes, and other merchandise (shoes, I’m talking about you) are scattered everywhere on the floor. If you’re a Macy’s credit card holder and would like to use one of your $ 25 off $ 100 coupon’s, you’ll have to sign up for this lame thing called «friends for sharing» or something like that and you’ll have to pay them $ 25 upfront before you can get $ 25 off your total purchase of $ 100 or more. There aren’t much sales here; you’re better off shopping at the outlets.

So Macy’s in Brooklyn is a flea market. The only reason I went here is to go to the Mac section. I didn’t know they had a Mac store in the mall. I don’t like Macy’s to begin with especially in Brooklyn. Blah. Go elsewhere or show up when the doors first open. People here sell when they’re bored anyway. Cut through the perfume section… Were you offered a sample? I think NOT! Stop here when it’s a snow storm and you’d prefer to be indoors. But if you drive head to a different mall.

After shopping at this nearby macys for over 10 years i am furious in there lack of customer service and experience. I returned 4 items from
to this store and i never received the refund for 2 of the items (over $ 400)They were purchased separately. I waited atleast 2 weeks for refund. I never received. I went back to the store and they had no record of the return. Its also my fault too i never kept the receipt. I kept telling them to check the cameras but no they never listened. The employees treated me like they didnt understand what i was saying. After 2 months i gave up.
After 1 year later, im finally receiving my refund. It took them one year to finally locate the returned item and sent it back to
. What a shame! Never see me or family shop in this location again!

I’m giving Macy’s two stars for (1) staying open for 24 hours and (2) because it wasn’t too far from the house. Other than that… very unprofessional!
I’m embarrassed for Macy’s. No one has on any sort of identifiable uniform or name tag… the attire: sweats, hats, and sneakers… oh and cellphones with music playing on speaker! Maybe this is the holiday attire! Lastly… profanity must have been presented during training! I can’t. Not coming back. I’m waiting to do a return and I’m outta here!
Fyi — I did mention this to one of the employees and she stated that it’s because most of them have been working 11 hours or more… understandable but go and take a nap or grab some coffee. Perhaps during the holiday season Macy’s should host a «green room» for employees and have it stocked with coffee, tea, snacks, and a few couches.
Please do better. Good training and good people will make a world of a difference.
12÷24÷14 7am

Does Macy even remember this is a part of their franchise? Not deserving of the name. The workers all hate their lives, the customer service is subpar.
The workers keep all the perfume samples and gifts for themselves.
It’s always messy and you are lucky if you find someone willing to help you.
The service boys with black vest give better service than sales reps.
Definitely the lowest on the totum pole. Even Green Acres is better than this. I would rather sit in Sunday traffic on the belt and go there, than waste my time here.
PS going during Christmas time will have you feeling like the Grinch