Lowe’s Home Improvement

Big parking lot is a plus. Usually find what I need and somewhat organized store. I would recommend for home improvement supplies but don’t order appliances here. Very little sales help in this area and they act like they doing you a favor. Guess what… Customer service is most important because Amazon won’t aggravate me and has just as good prices. Money can’t buy convenience and Lowes your not about it.

Don’t go there they are all racist workers at that location… they don’t work and look at you stupid when asking questions

Worse place ever went here the other day with my dad and I can’t even begin. The girl at the door who is suppose to be a greeter looks like she hates her life. Then there is no one anywhere when you need customer service. When you ask them for help they look the other way. Then the worst!!! Was the nasty old hag at the register. She was literally miserable about life. When my dad asked if she was open she said obviously. Like excuse me then she told me dad he has to WAIT! She was so lucky I was with my dad. Even one of the other works said she always gets complains. If your miserable don’t work! Very very ips

We decided to renovate my mother’s apartment on the New Year’s Eve. We started at lows, looking to buy tools and equipment to paint the hose and some basic repairs in the walls. Lows were great with everything. They sell painting kits with removable plastic covers, that makes thing very easy to switch between different colors, and makes it easy even for people who’s not very familiar with home improvement. Lows staff were very helpful, and really went out of their way to help us. In 2 days we repaired and painted the whole house, and it only cost us 400 $. Do it yourself, it is fun and save money!

WORST CUSTOMER SERVICE EVER
The people that work here need some intense re-​training on how to provide customer service
No hello, no thank yous, no acknowledgement of a customer standing right in front of their counter… and this was at customer service! Unbelievable how rude they are. …miserable, nasty, unhappy, unfriendly staff.
If the staff here hates people so much, they should quit. Or work in the storeroom We customers are the only reason they are employeed. They should be reminded of that every day they show up to work.

I placed an order over the phone with
and then the nightmare begun. The order was broken into 4 different orders because this store didn’t have everything. The order was suppose to arrive via truck delivery but never arrived. I took a day off one they set up the delivery but the delivery didn’t arrive. When I contacted the store they just blamed the delivery company and when I contacted the delivery company they stated lowes of Brooklyn failed to load the order. The store delivery department is filed with unprofessional and rude people. I set up a delivery second time took a day off again and again same story. When I called to cancel the order they gave me a hard time and didn’t return the money back. When I called to complain they stated to contact my card company to dispute. An awful experience with an awful company.

Horrible horrible horrible horrible Horrible horrible horrible horrible Horrible horrible horrible horrible Horrible horrible horrible horrible Horrible horrible horrible horrible
Works customer service ever. I was asked to wait an hour for a carpet specialist

Nobody I came across in here were friendly. I had to repeat «excuse me» about three times to EVERY SINGLE employee I approached! Seriously?! They misdirect you to where you asked to be directed, they don’t know how to properly measure anything… and and good luck telling someone «but I’ve been down that aisle and didn’t see this». They’ll get so nasty! I overheard a customer saying the exact same thing to a female employee and she replied with a «maybe you want to do my job for me?» Disgusting!

Lows had better days. I used to buy only at low’s, since they have great prices, but lately I feel that their customer’s service is not what it used to be. One of the reasons we used to go to low’s was because that beside good prices, we will get help here, and some tips. But last time when I was here, and needed to wait half an hour for someone to come to answer some questions, I knew that something must have changed.
I will still choose Low’s over Home depot on any day, since Home depot also have a terrible customer’s service, but since Low’s offer great prices, I will remain here. They just need to have more people who can answer questions, and help customers make the right decisions. Because they do have everything, and they do have good prices.

I shop here often for household repair and improvements… although I’m a woman, I’m quite handy. I have an arsenal of tools​.lol​.so when I come to this store I already have a plan and I usually know which aisle and bin I have to hit up. The customer service is so so and in the past I’ve ordered online a few times for store pick up to avoid having to shop around for items. I can’t complain too much about this store… it’s pretty decent for my needs.

If I could give zero stars I would! Ordered an item online for pick up for my husbands birthday; waited a few days for confirmation to pick up said purchase. Finally a week later, I went to the store with my husband. My order was canceled without any notification and explanation of why it was cancelled. Do yourself a favor go the hardware store on Avenue N or Home Depot. Don’t waste your time here.

Whatever you do DONT buy ceramic tiles than pay to have them «deliver» it they will tell you that they would bring it to your door step and when the day comes they try to leave it on the sidewalk! I’ve had the worse experience in this place and I promised myself to never go here again! Let’s just say that I’ve purchased my items three weeks ago and still waited on a delivery where they «bring» it upstairs (don’t exist) so I personally had to go and get it myself of course with a lot of help. Save yourself the hassle of dealing with rude ppl and headache of wondering when your things will be delivered! Oh and forgot to mention that I’ve waited 1 ½ for help and no one came to assist me! Thumbs down to this place!!!

It’s hasn’t gotten better at Lowes, it’s gotten worse. The self serve checkouts are regularly closed, long lines abound just to return or exchange a simple item… (actually Lowes doesn’t exchange goods –so if you do need to exchange an item expect unreasonably excessive waits to get a credit then another long wait at checkout.
When Lowes first opened at Kings Plaza, I wondered how much longer the small Home Depot could last… with better customer service, ALWAYS OPEN self serve check outs and comparable prices… HOME DEPOT in Mill Basin has proven to be the better option.

Lowes seems more organized and cleaner than other home improvement departments.
Their check out lines run smoother than The Home Depot.
I like how their restrooms are located in the front by the cashiers; it’s extremely convenient for everyone. Plus, it eliminates the issue of theft, unlike The Home Depot, in which their bathrooms are located in the very rear of the store.
You have the option to rent your tools here instead of purchasing them.

This lowes never has enough staff. The lines are always long and the self serve machines are down. Managers are never available and the staff has no knowledge.

Actually I give this ZERO stars. Go to Home Depot instead people! Worst customer service ever, nobody knows what they’re doing.
First occasion: when I arrived to the store to pick up my order, it wasn’t ready. Employee went to the aisle to get my item. Came back with the wrong one and wrong color. Out of frustration, I went to the aisle and got the product myself.
Second occasion: I placed a special online order with Lowes Truck. The item has failed to arrive multiple times. I was told that since the manager was on vacation that the workers couldn’t print labels so no deliveries were possible. Then I found out, it almost got delivered to the wrong address. Next thing, on the scheduled delivery date, not only did not arrive, but after many phone calls, we found out the order was cancelled. Not by me, of course. In the chaos of all these, this Lowes never returned any phone call and nobody answers the phone. When I called the 1 – 800 #, not even they can explain to me what is going on, what’s worse is that even they couldn’t reach anybody at the store because they are not answering the phone.
These are the facts. If I were to describe how I feel about this place and my experience, there will be a lot of curses and yelling

Not a bad store… As long as you aren’t buying anything. If you want to buy something then you have to wait on the line that never ends because there are never enough cashiers. And there management could care less, they will walk back and forth looking like they are concerned but they could not give less of a shit.

Lowe’s seems like it would be a great place to shop for major appliances. They have a fairly good in-​store selection and comprehensive online selection, fair prices, and payment options such as the 5% off deal and no-​interest 6-​month financing, yadda yadda yadda. So when I went fridge-​hunting and liked one at Lowe’s I bought it.
Unfortunately, on delivery day Lowe’s called to say that my fridge was «damaged». A leg somehow got bent. They didn’t have another of the same model and color. If I still wanted that fridge I’d have to accept the damaged one and I could have it for half price. Or, I could wait until «whenever they come in», or wait three weeks for my second color choice. Strange! Lowe’s is not some mom & pop appliance store, how could they have such a limited inventory? Well, I canceled that order and bought at PC Richard where there are 30 of my chosen fridge in my primary color choice available right now for delivery, and they price-​match!
Another thing I learned about Lowe’s is that when you buy a service contract they outsource the service. So when you call for a repair you’re not dealing with Lowe’s but some random company.
Also while at Lowe’s I scoped out the extra-​large microwave ovens with 15-​inch turntables. I always scan UPCs with my phone and check prices and reviews. The few models of that size in the store had lousy reviews. At PC Richard there were more brands and a bigger selection, and better reviews of their models. Guess where I bought.

The Worst Store Ever:
As owners if Brooklyn Real Estate we had high hopes for Lowe’s At Ave U. However when we pre-​ordered a product over the phone for our crew to pick up and were met with no oroduct and three crew members on the clock we realized that we had better cancel our order and go back to the Pros at Home Depot. After paying a van guy and two crew we lost $ 400 and the store manager Anthony Ross told us that since the flooring person that promised that the order was ready did not give us their name-​he was’nt really liable.
He said he would give us «a little discount» for our trouble.
I guess since our order was small this time, he did’nt care. But Lowe’s permanently established that they are inept and unprofessional.
They lost all of our future business.
Home Depot Pro app is the way to go.

When asked to choose between the two home improvement giants (who happen to be right next door to each other…) I’d select Lowes each and every time.
Compared to its neighbor this store is cleaner, more organized, has a much better layout, continues to have stocked shelves and occasionally has better pricing.
Whether you need paint supplies, a new washing machine, or some terracotta pots Lowe’s has you covered. Bonus points for their garden section– even in the winter its pretty decent in size.