Kith

Employees mostly don’t have a clue about kicks. Nowhere to try on clothes. Less selection than Manhattan. Fairly lousy customer service here, especially from the younger employees, who sometimes talk crap about customers right while they are in the store. If you’re browsing and not immediately buying, expect passive aggressive behavior, even if you’ve been a customer there. I try to go to the SOHO store more often, it’s just run better.

Love the store. It’s design is so unique and the cereal bar is awesome

They do have a nice store layout and great selection of shoes.
Great location steps away from the Barclays center.
Weren’t to fond of the staff they didn’t welcome us or ask if we needed help. I planned to spend cash but hey maybe if their customer service improves.

I follow them on IG and saw the Roshe One DMBs released. I had to get um. Ordered them through email without doing any research… then read the Unilocal reviews on how sketch the online ordering process was. I’m all the way in Hawaii, so I thought «I just lost out on a bill and some change,» hella worried.
Well, luckily, the process worked out. Got my sales receipt and tracking number the next day. And received my kicks today. I’m hella pumped to sport these all around. I’d probably order thru them again if I find something this nice.

Cute bouncer greets you at the door. That’s the only reason I gave this place a star. The space has no reasonable flow for the shopping experience. It feels like a nightclub sans cool music. Not sure if the dude that greeted me was hitting on me when I asked if they carried women’s apparel. I chased down the only sister in the store to find out that the only female apparel on site were women’s shoes. It was a straight up terrible and awkward experience. If you are into over priced hipster items and rude customer service #haveatit

The concept of a cereal bar is simply genius. I felt like a big kid indulging in my childhood favorites. Not only do they have killer cereal combinations but the packaging is pretty neat! The cereal comes in a cereal box with milk on the side and a spoon is also a straw. I don’t remember the name of my combination but it was Cinnamon Toast Crunch, Cookie Crisp, Rice Krispies (I think), marshmallows, Oreos and some type of caramel crunch.

Talk about hype… This store carries the exact same product you can find in any luxury department store, nothing special & their attitudes stink. Please improve upon your whack customer service. If I’m dropping $ 600 on a pair of sneakers, I want impeccable service… starting with «Hello, How are you? Welcome to Kith»

Spent one hour waiting for cereal! They didn’t even give me the kind I ordered. It’s a really weird concept, cereal bar in a sporting store. My friend really enjoys cereal so I though I’d try it. The shop is super tiny and understaffed. Or should I say, the staff didn’t know what they were doing. The rap music they were blaring was annoying. There were very few spots to eat your cereal once you go it. Save your money and go to grocery story to buy yourself three boxes of cereal and some milk for the same price.

Worst shoe store in U.S. that gets more hype than anyone can deserve. Ordered something online. Order was cancelled. You would figure I would get a refund. Nope. Called the store, and some sales associate was mumbling that he couldn’t do anything and that refund would be processed. Waited 5 weeks and only got a refund because I paid via my Amex and called Amex. Kith didn’t do $hit.
All hype and no substance.

Bought asics gel lyte 3 and came in damaged. Sent multiple emails and no response. what a bunch of crooks.

Obviously you shouldn’t do any online shopping NOT according to these reviews, however my experience as a patron at the location was totally the opposite. The displays were neat and the clothes hung with pride on the hangers, Kendrick Lamar was laying it down on the surround sound speakers, and the staff was attentive and answered our questions about sneakers swag and availability. As we hap hazardly snatched jeans from the neatly coiffed stack to try on, a young man quietly folded them back in to place.
Don’t do the online services, but if you are in New York please visit, it’s worth the trip.

I have been a customer of Kith since 2012. I have personally dealt with a couple gentleman Matt Parker & Adam Stubbs. Our relationship lies solely in my interest in the products Kith puts out, and I have had an overall excellent experience. There has been times where mishaps have occurred, but were always handled properly by the customer service at Kith.
Simplest way to get through to customer service is to call the stores, and asked to be directed to Matt or Adam Stubbs. At the very least, the sales reps will give you an e-​mail and you will be contacted, in my experience, in less than a few days.
The entrepreneurial aspect of Kith is something Ronnie is most definitely learning along the way. I believe that is a result of some of the negativity here, but the efficiency has sky-​rocketed in the last year.
–Just us

Cranking up prices, on releases, typical shoe shop in NYC. These guys’ ethics pure trash. DO NOT spend your money here, rather order from UK and pay the extra shipping. I spit at this company,

I’ll keep it short and sweet. Bottom line… they are a pain in the ass to order from and deal with but, being a double edged sword, they have hands-​down the best selection of sneakers you will ever find.
That said… cross your fingers when you place an order that you get lucky. They ship a week after they take your money and even then you might only get an email that your shipping label was created and that UPS hasn’t actually received the package yet. Also don’t expect any emails back from their customer service department (if they even have one) and definitely don’t expect anyone to answer that phone number or give you a call back. It just… wont…happen. Just cross your fingers and hope that, after the days and possibly weeks go by, that your order magically shows up at your house.
All the reviews you are reading about this place are 110% accurate. Kith doesn’t care of course cause they know we will all be back. I am really REALLY going to try and not have to order from these clowns again.

I was reluctant to order from KITH after reading the reviews on Unilocal.Due to the nature of their business dealing in exclusive shoes they were the only place that had them in stock. I tried to call all three numbers on their website to inquire whether they really had the shoe in my size because I was skeptical after reading the reviews here.
Tried to give KITH the benefit of the doubt and placed an order online for a pair of boots which appeared to be in stock. Received a confirmation email from them confirming the order. The next day I receive an email saying my order has been cancelled.
Very dissatisfied. Although they have very nice merchandise, you can barely buy it.

As much as I want to say they are great, they really aren’t. All of their releases get sold out in seconds and unless you have a connection you can’t even think of getting anything over here if you know it’s popular. I am sure the service is terrible but their selection is stellar so I guess that’s why they are still revered as being great. Five stars for selection and quality of products. 0 stars for service unless you have a connection with someone there or actually have a connection there.

Even during the LA riots, a jheri-​curled Ice Cube would’ve gotten better service in a Korean-​owned convenience store.

Honestly, it wasn’t as bad as I expected. The people who work here just walk around and don’t talk to you, but if you ask them a question, they seem more than happy to talk to you. The store itself is attached to Atrium, much like the Manhattan location. They have a nice selection of sneakers, from general releases to limited pairs (Vans x Diemme) and Atrium stocks upscale streetwear etc. Not a bad shop, but I still prefer the Soho location.

«You’re dealing with a Patchwork of Amateurs here.» — Anthony W.
I really couldn’t say it any better. My order was lost, and it took 3 months to get a refund. Don’t bother wasting your time ordering from them, I’m sure Ronnie Fieg doesn’t give a shit about what anyone has to say here, but do yourself a favor and take your money elsewhere. I know of plenty other sites that would happily give you the appropriate customer service most of us deserve.

Today New Balance 999 S.E.A.L were released. Yesterday my son called the store and got their assurance that they will have these sneakers. Today he came to the store at 8 am, waited till 11 (they open at 11) and found out that this store doesn’t have these sneakers.
Terrible sales people. Liars. :(