Kaufman Children’s Dental Hospital

Don’t let the child friendly decorations and mention of multiple accreditations fool you. I’ve been here several times and I can say that the staff is friendly but the doctor is not. I’m usually used to it being the opposite. I wish I could of rate the staff separately. If I could I would rate the staff 5 stars.
The first time I met the dentist, I recall greeting him and he didn’t even acknowledge me. I disregarded it giving him the benefit of doubt that maybe he was having an off day. This happened 2 other times.
To top it off we had an issue with him yelling at my 6 year old because she was crying. He clearly lost his cool and should have not come to work at all that day. This behavior is unacceptable for someone who is a pediatric dentist. Apparently this behavior is not an isolated incident.
My impression of the dentist is that he has been doing this alone for far too long and looks stressed out and overwhelmed. The attitude is unacceptable. Your not doing your patients a favor. You make a very good living with your practice.
You would think that after this review I would wish that I could rate Dr. Kaufman zero stars but that’s not the case. I have no doubt that he is a skilled dentist and a decent person who just hates what they do for a living.

2 years later you write to apologize… Hahahahahaha. Keep it. I’m surprised you are still in business.

My little cousin uses Dr. Kaufman. He loves going into his office because of all of the toys and televisions! The staff is friendly, and so is Dr Kaufman. He’s very considerate of small children and how going to a dentist can be frightening for anyone, let alone children. I highly recommend him. I love going with my cousin, because I get to play with all the toys also! :-)

I really hate writing a bad review about this place because I really loved it at first but it has changed so much. Firstly, the wait time is horrible! Appointment times mean nothing here. The staff has become very impatient and nasty (even with the children). There is really only one assistant there left who is actually nice. The receptionists act like they can’t be bothered and are being annoyed. Dr. Kaufman was great the first two times we went and after that, he acts like he doesn’t want to be bothered either. Looks very tired all the time and just rushing to get through patients. I feel like they try to milk the insurance by making you come back time after time for things that can be done in one visit and try to push the laughing gas on you for any extractions. Another thing I don’t like that they changed is that they don’t allow parents in the room while the children are being worked on. These are our children we are talking about and we have every right to be in the room with them through their entire visit. It’s complete nonsense. They don’t let you in and then send your child out with no information of what’s next or when to come back for your next visit. It’s ridiculous. I waited over a year for a consultation appointment for the orthodontist and every time I asked they kept telling me she’d be scheduling appointments that month. A year later and we finally got a consultation. Great orthodontist but I am still thinking about going elsewhere due to the nasty attitudes of the staff. I have been going here for years and am sorry to say that this place has gone down the tubes. The waiting room is filthy now also (From the couches to the toys). It’s a germ wonderland. I used to recommend this place but not anymore! Go elsewhere! You will not be happy in the long run!

Because of my experience as a office manager for a medical office I am very understanding and give credit when it’s due. My start at this office was not under the best circumstances and was my last hope. My son was in pain I was losing sleep along with him night after night. We came here and at first communication was not the best but here we are for the 3^rd time and I will say I am very satisfied. Like I originally said the doctor seems very knowledgeable and good at what he does. And today insight of information and explanation my experience and opinions are as follows. Good pediatric dentist and office. Honestly I’ve called 8 more offices before being referred here and I couldn’t find a place that took my son’s insurance and the staff/​doctor didn’t have a language barrier. (That’s another story).
Any who I’m hapoy, relieved and thankful. Me and my son have a long road ahead of us at this office.

I will never go back to this doctor. This doctor and office look great on paper but this is not the reality I found when I took my child for a visit. The office was cold (everyone in reception was in a winter coat), the staff weren’t very friendly and the toys in the waiting area were dirty. In addition, I was surprised to learn that they don’t let 2 parents into the exam cleaning area — unheard of. Both my husband and I were at the appointment and want to go in with our child but this was their policy. The cleaning took less than 5 minutes, didn’t seem thorough at all. The nurse who did the cleaning did not seem like she liked kids. When Dr. Kaufman came to examine, he looked like you would when you go to the bar — T-​shirt and pants, not very polished. He was very brief and not very friendly with myself or my child. I was shocked, considering he is supposed to be great with children! He then went on to tell me all the work my child needed and gave me a quote. I was shocked and told him it was a lot of money (about 7K), he just replied «well its a lot of work». My insurance company was later billed $ 500 for this visit — 5 minute cleaning and 5 x-​rays. Not sure why anyone would ever recommend this doctor or office! I went to another doctor for an opinion and while he confirmed the work was needed, this new doctors rates were less for everything and he was great with my child! He even spent over an hour with myself and my husband walking us through all the options and answering our questions.

My child had a really hard time at the dentist, so I went to Dr Kaufman because the environment was very child friendly, and bright. My child was not being easy, and so he used a tool to keep his mouth, my child got scared and started to cry and shake and was picking up his arm, next thing I know Dr Kaufman is yelling and screaming at my child and holding him down. I was completely beside my self. I told him to stop and we just walked right out of the office and I was shaking and just beside my self. How could a Pediatric dentist treat my child like that.