Inner Fire Integrative Health Services

had colonic here couple times through lifebooker.
the location are really not easy to find or maybe it’s just me.
it’s located in a groundfloor of apartment building that is also a doctor office.
the colonic here is great for the price since they offer special but the booking process are pretty much impossible unless you book it right away after your treatments.
they’re rarely pick up the phone and need 3 weeks or more to book something.

I have to agree with Rachelle and others. The customer service isn’t right. The service itself is good and the practitioners are passionate about nutrition and health. But there’s definitely an unapologetic attitude with their policy. Esp. from the woman who does all the brklyn office scheduling. If you become ill the day of or have a mishap with the train, they do not accommodate AT ALL. Empathy goes a loooong way. Their also willing to take all your money in the event you decide you can’t or don’t want to get the service done anymore (if you’ve prepaid). Their is NO chance for a refund or partial refund whatsoever, in any capacity. When do you have the right to take ALL my hard earned money for a service I didn’t receive? That’s UNACCEPTABLE for a business. (We’re not dropping chump change here; these are expensive services). I personally think that’s straight up robbery and entrapment.
If they keep it up, someone’s going to report them and their going to LOSE customers. It’s a BIG turn off. Customer Service is even more important than the service itself. I would encourage others to look elsewhere for that reason alone.
My suggestion to Inner Fire: Do the right thing, change your policy and have a little more understanding.

DO NOT GO HERE! My colnic here was one of the most uncomfortable experiences of my life. Diane scheduled a patient directly after me so I’m not even sure we finished my colonic and then I had to sit on the toilet immediately outside the patient’s room. She seemed annoyed when I asked her questions and I was basically rushed out with little to no answers (because my colnic wasn’t very normal) When my friend got a colonic they gave her a shot of juice and a probiotic afterwards. I wasn’t given anything, not even extensive advice about what to eat afterwards. I hope that everything was sanitary but I honestly don’t know. I think the water is suppose to be filtered and I don’t know if it was. The waiting room is also disgusting there was cat hair on the chairs. I thought this would be a good places becuase all of the reviews were 5 stars but really do not go here. There are plenty of other places to go and if you live in park slope just go somewhere else.

I have gotten a colonic here and came back for a slimming body wrap. Unfortunately I had a mishap due to train delays and arrived at my appointment late. Janice has the most amazing hands! She will make you feel right at home. She was also very understanding about my situation. I cant wait to go back.

Always remember to keep your reservations and remember to cancel/​reschedule it 24 hours before. They are really strict about this policy and there is absolutely no wiggle room there. Really really tiny office with one/​two room for colonic session. This is a get your colonic session done place, not somewhere fancy and high end. I noticed people mentioning they just charged for cancellation within 24 hours and it’s really obnoxious. I totally agree, they should be more understanding to people’s situation but guess with such a small office, they have to find a way to make sure everyone shows up, right?

Diane is fantastic. I came in through a Groupon and was curious about Nutrition Response Testing so she did a quick demo and explained the process. After six weeks on the program, I was feeling better, sleeping better and eating smarter. It is amazing how being mindful of the foods you eat can really have a significant impact on your life. I highly recommend NRT for anyone who is feeling sluggish, not sleeping well or who is simply interested in being healthy naturally.

Really terrible customer service. I had a train mishap which caused me to show up about a half hour late. I kept trying to call to let them know what was going on but they never answered their phone. When I got there they told me that their ringer on the phone was off and that it was too late to do the appointment. In addition, when I asked about rescheduling, she wanted me to pay another $ 60 in addition to what I had already paid. She also kept telling me that there’s a 24 hour cancellation policy when I clearly I wasn’t trying to cancel. Really obnoxious.

very informative and wonderful experiences!

I had a great experience and I definitely will recommend there services to my friends and family. I loved it

After putting so much time into finding my mom the perfect gift I gave her what she wanted a colonic. So I took to groupon and looked over all companies who offered colonics, in search of the perfect one. Inner Fire was great. There were good reviews aside from the ones pertaining to customer service, but no one actually had anything bad to say about the service. Also inner fire was at an affordable price. So I purchased the groupon voucher and also went with my mom to get the procedure performed. The atmosphere was your normal office setting with the addition of holiday decorations and some music. The heat was up which made the waiting process even better. But after waiting 45 minutes my mom was done … OMG she loved it, and I give all the credit to Marie for doing such a wonderful job even beyond her job description. She gave my mom a list of different vegetables and fruits to jump start her into a much healthier diet. My mom felt results initially. She was just jumping all over the place. Thanks Marie, and thanks inner fire for delivering such good services!!!

My experience was positive. I’m a certified colon hydro-​therapist and had never tried the gravity method so I was a little nervous. Marie is a skilled, nurturing, and very professional. The place was clean and I had a successful cleanse with the gravity method.

Diane is great! I have been a client for 8 years. She makes you feel comfortable and shares her knowledge in a way that is easily understood. She also doesn’t try to sell you you unnecessary supplements like some other places. This year I am embarking on nutrition response testing. Wish me luck! I trust Diane 100%!

I have had a great experience at inner fire. I went for nutritional response testing and I have been on a healthy path ever since. Diane is really good at listening to your body and creating an individualized plan to meet your health goals and needs. I recommend this for any person who’s condition is stagnant and in need of a new approach

Diane was awesome and incredibly knowledgeable. We talked throughout the entire appointment about diet, internal organs, food sensitivities, etc. She made what could be an uncomfortable procedure a pleasant one. I booked a follow-​up appointment mostly for the service but also to pick her brain a bit more about health and nutrition as she seems to really know her stuff!

I gave inner fire one star simply because it’s close to impossible to get an appointment. There’s no receptionist to answer calls, so you have to leave a message & it becomes a game of phone tag. Long story short, I bought a groupon but couldn’t even get an appointment.

I had a great experience during my first colonic here. I have no complaints about the service, attention or procedure.
However, I prepaid for a follow up colonic because they were running a special. A few days later I had to cancel and was told that they would refund me via check. This was back in October, and Diane said the check would be mailed out in a weeks time. It is now December and I’ve not received my check. I don’t expect it to be easy to get a hold of anyone, as it takes days to return phone calls.
Don’t prepay with this company.

Horrible !!! Zero customer service! Changed around my appointment a million times and I STILL haven’t been there! I bought these certificates on Groupon and am going to get a refund! DO NOT BOOK with them!

Bought a groupon and never got to use it because they’re always booked solid or never pick up the phone. HORRIBLE CUSTOMER SERVICE!

This review ONLY applies to Marie!
I can’t speak for any other staff member because I did NOT receive good customer service from Diane or Gina. i had a scheduling mix up and they were NOT helpful or accommodating AT ALL.
HOWEVER, it was a pleasure dealing with Marie! She was great, she made my experience great and she was very helpful in helping me understand what the procedure was all about.
I purchased a living social deal after reading such great reviews. I have since recommended Marie to friends who are interested in colonics. I definitely plan on making another appointment with her within the next couple of weeks!

I discovered this place on Groupon in 2011 but they were booked solid up until April! On April 7^th I stopped by for my session– nervous as hell.
Marie is so sweet and professional. She sensed how uncomfortable and nervous I was being that this was my first time, but she did a great job popping my colonic cherry. I won’t lie, I was physically uncomfortable the entire time– how could you not with a tube in your behind and feeling like your bowels are about to explode?
Anyway, about two days later I started to notice a vast improvement in my energy levels, appetite and skin. I had more pep in my step instead of passing out at 10:00pm, I was snacking less at work, and my skin looked clearer and smoother than normal. Not to mention my normal bloated feeling has disappeared and I lost about 2 lbs! I will be back for another appointment, despite the physical discomfort.