Henry Street Custom Tailor

Wow, if only I’d read the reviews before bringing in a lambswool sweater with a small hole on the front of it. My tailor in Sunnyside where I used to live spoiled me, because she could do these kinds of fussy repairs beautifully, and if she felt she couldn’t do a good job, she’d tell me beforehand. Fast forward to Henry St. Custom Tailor, who took the job and returned a sweater I could no longer wear. No effort was made to weave in the threads or to place the puckered clump of fabric that they created on the inside of the sweater. I, with no sewing skills at all, could have done the identical job. If the sweater was irreparable, it would have been obvious to them since they’re in the business. They should have said so instead of taking my $ 10.
The situation could have been salvaged with a bit of customer service. But when I showed the gentleman the sweater and told him I couldn’t wear it in that condition, he began to scream at me in his native language. I politely let him know that I didn’t speak his language so I had no idea what he was saying, and the sweater was nevertheless unwearable. After screaming at me some more, while a couple of other employees stood there stone faced, he threw a $ 10 bill at me and I left.
Had he apologized and politely refunded my money, I might have brought my dry cleaning there because it’s convenient to where I live. But I prefer to walk an extra couple of blocks and deal with nice people instead.

I brought a couple of shirts here for alterations. I came back a couple of weeks later to try them on. I knew from the second I saw them that they were f’d up and wouldn’t possibly fit. The owner and his wife barely speak english, so when I tried to explain this, they didn’t get it at all. I tried the shirt on to help them understand. I looked like a circus clown, yet they looked at me as if nothing at all was wrong. Either they’re BS’ing me or they honestly thought they did good work, in which case they have really low standards. Paid them $ 80 to ruin two new shirts.

They ruined a pair of Brooks Brothers slacks. First, I believe the slacks were machine washed rather than dry cleaned because they came back ½ inch shorter. Second, they pressed the pants without steam or with a very hot iron as my pants now have a shimmer throughout. They don’t cooperate and pull the whole «we don’t speak english» routine.

Me: «Wait, so… you’re name is Henry?»
Henry: «Uh huh ya»
Me: «THAT’S AWESOME!!!»
$ 2 shirts wash/​press. ok.
$ 5 pants dry clean. ok.
I am a staunch patron.
Unless anyone else beats those prices by a quarter.

$ 1,100 Bloomy suit now almost useless…
This guy should not be allowed to advertise or perform alterations! A barber needs a license to cut your hair, but anyone can set up shop and ruin an expensive suit — something’s not right with that.
I had to have a pair of suit pants taken in and am new to the neighborhood, so decided to give this guy a try… after all, the sign says «Custom Tailor»
Bad news from the start… first, he didn’t even ask me to put the pants on! I had to ask that he measure/​mark the pants, which he begrudgingly did — he put two or three pins in and said OK. (every other tailor I’ve ever been to has marking chalk)
I was nervous and should have taken my business elsewhere… he charged me $ 70 and the pants came back too tight after 6 days. So, I asked him to loosen them back out a little bit, and he wanted to charge me $ 40 more.
I refused and said he made them too tight. He said to come back in 5 more days. Went back after an additional 5 days and there’s no way he touched a stitch — although he insists he did.
When I inspected the stitching, he had trimmed the fabric along the stitch, so there was nothing to let back out. The stitches looked nice and straight, but any good tailor knows that people change over time and it’s best to leave as much extra material as possible.
After a brief discussion about the pants still not fitting, he and his wife put on their «we no speak English» routine. I took my pants and left.
Do not take alterations here — he does not do them properly and showed no concern for wanting to do it right. He thinks he can look at you and fix your pants, but it doesn’t work that way.
When I went in to get my pants back, he had a printed guide out on the counter on how to take measurements and was using the guide to measure a customer. If anything, this guy is a novice trying to learn to sew — NOT the place for a $ 1k suit.
Worst ever

Totally screwed up my dress, which I took to get altered in the bust — just a simple taking-​in by an inch or two. Well, they took 2 – 3 inches from the very top of the dress and it look like didn’t properly compensate below that. Basically, the top inch of the dress (its strapless) is WAY TOO SMALL. Its obvious before you even put it on, so it squishes the top inch and bulges out right beneath. DO NOT TAKE YOUR CLOTHES HERE. I didn’t have time to get it fixed before the wedding I was attending so had to go out shopping and buy a whole different dress.

I live in the neighborhood and have seen this place a thousand times, so I came here to have a suit jacket altered. I went in on a Monday and told him I needed it by Thursday, as I was leaving for a wedding Friday afternoon. He took my measurements, gave me the hefty fee, and said it would be ready Thursday.
Came back Thursday, it was not ready, had to come back Friday morning before my flight to pick it up. I tried it on, and the shoulders had not been taken in, and were still much too wide.
Obviously it was too late to do anything about before the wedding, so after an embarrassing weekend I went back the following Monday to have it re-​altered, and he told me it would be an additional $ 150 dollars to the already exorbitant fee in order to take in the shoulders.
After much pointless disputing — pointless because he couldn’t understand what I was saying as his English was extremely limited — I left, utterly dissatisfied. Do. Not. Go.