Hayden Harnett

With all of the over priced thrift stores and flea markets in Brooklyn, I was more then jazzed to find a beautiful real wooden nightstand during their last sample sale for only $ 50. The girl who was working was also awesome and friendly.

Love Hayden Harnett!
Every time I’ve been there, I’ve had great experiences. Super helpful (but not pushy) customer service, that has even gone so far as to offer myself, and the other customers in the store, a variety of beverages.
You can clearly see the attention to detail as far as what has been brought into the shop to accompany the wide range of Hayden Harnett items. I always find something that catches my eye!
Hayden Harnett’s hand bags are super stylish and exquisite in quality. I’ll definitely be bringing my friends and family shopping here in the near future!

I ordered a handbag online from Hayden Harnett for my friend last week and it arrived yesterday. I was very pleased with it. I’m a guy so not not a handbag expert but the leather was really soft and high quality. The lining was really well done and it seems durable. I heard the company is under new management and had no problems at all and was very happy with the price and quality of the bag. 5 stars to me.

I’m surprised HH has so many negative reviews up here. I follow their specials on line and bought a bag that was on sale for Obama’s inauguration… so that would be June 09? The bag is amazing. I use it every day. The workmanship stellar. People ask me where I got it all the time, though I def. couldn’t have afforded it without the 50% deal. I plan on rocking this thing until it falls apart on my body.

Nothing but rave reviews from me!
I have to say that I am definitely an immediate gratification person, so ordering online and having to wait for my new handbag was not ideal (about 3.5 weeks), but it was WORTH THE WAIT! I get so many compliments on the style. The leather is amazing and you can see how great the quality is.
Another VERY HAPPY HH customer!!!

I’ve had only Dr. Jekyll experiences with Hayden Harnett, and am surprised to read about other Unilocalers Mr. Hydean reports of shotty craftsmanship and poor customer service.
I first found out about HH from groupon awhile back. After a quick visit to their online store where I fell in love with the interesting geometry of the tailoring, bold prints, feminine but not saccharine dresses and blouses, I said ‘yes, please’ and seized the deal. For months I returned to the website and vacillated between certain dresses and tops, never able to choose how to spend my deal. When I finally decided what to get, I dialed up the site and found all the objects of my desire on sale. Cha-​ching! Wam bam! Yee haw! I didn’t have to decide because my groupon covered it all! So, if you’re ever fretting about spending a lot and you have a modicum of patience, wait for a bit and you may be handsomely rewarded.
Since then I’ve ordered from HH a few times, and I’ve always found the customer service to be spot on. I had to return something once, and the process was fluid and painless. I frequently received email reminders about my store credit, and communication was always quick. I’m also shocked about complaints of the craftsmanship since I’ve never had any issues with my handbag and clothing that I’ve purchased, and they are all wardrobe staples. Last fall I visited in person only to be more pleased with HH by seeing all their delicious clothes in person, and interacting with the nice and helpful shopkeepers.
Since I still have store credit, I think I might take a gander soon to snag up some springtime smocks or sandals. Dr. Jekyll would be proud.

Apparently it takes a BBB complaint to prompt them to (finally) ship you your order. Thanks, BBB! And thanks for months of perturbance, HH — never again.

Buyer Beware. HH will cause you lots of headaches. Do not buy from them online. They don’t keep accurate inventory so, the item you think you’re purchasing may be out of stock. But, you won’t find out for weeks because they will make you think that the item is pending shipment.
Many of their new bags have issues of leather peeling and shoddy worksmanship.
Plus, they are super rude to customers. it’s as if we should feel privileged buying from them. take your money elsewhere!

Every bag I have bought within the past three years has been from this company. So, I strayed once three years ago and got a Kate Spade. I have never even taken it out of the dust bag, sad (or happy) to say. I have used and abused my bags and only had an issue with one (which was my fault but I like to blame my bag, hehe.) I just recently added a wallet to my collection of purses and am in love with it. More recently, I started buying clothes. One of my favorite dresses whose name I can’t remember had the cutest silver circles on it, along with a floral appliqué. It is so versatile I have worn it to a company meeting, a wedding, and a funeral. THAT is impressive. And, to top it off because I am a bargain shopper, they always have great sales online. My only sadness is that they have them in-​store and I have only been able to physically be in the store once. :(I love the KOBO candles that they carry, though and highly recommend those, too. My favorite is a vanilla citrus zest.
I did once have a mistake in my order, and someone promptly wrote me back and offered me an RA code and got it exchanged right away.

oh hayden-​harnett, i want to love you and spend all my money on you. your leather goods are of good quality and are generally very cute, but what is wrong with your attitude? worst, absolutely WORST, customer service i’ve ever experienced! you should be embarrassed.
i ordered a passport cover (as well as two other items that i received six weeks after placing my order, ugh) in october 2009 and still haven’t received it. i can’t even begin to describe how frustrating and irritating this is. i was sent an email every couple of weeks from october — december telling me i’d have to wait, that it was on backorder (for a few weeks, etc – what a load). no emails of worth since then and no replies to my emails… only advertisements. it was NOT listed as on back order when i purchased it— it’s been five months! shame on you.
Unilocalers, avoid ordering from them online. you’ll regret having to deal with their shoddy inventory practices and unapologetic customer service representatives.
once i get my passport covered, i’ll say au revoir to you, HH!

I think HH bags are beautifully designed, but my one experience with their construction and follow-​up service left a bad impression. I bought a HH bag from a local store to use as a carry-​on bag for a 5-​week trip. It was butter soft and extremely well designed — deceptively roomy pockets, light weight, metal feet to protect the bottom.
About a month after that trip, the shoulder strap began to rip out from the body. I brought it back to the store where I bought it, and they said they could send it back to HH for repair but they typically took a long time — about 5 weeks, since their repair center is overseas. I said ok, and it’s been over 8 weeks. The store actually called recently to check on it, and the bag is still being processed.
Compare that to brands like North Face and REI, where can be a matter of safety or even life and death. I’ve had great experiences getting gear (bags, tents, clothing) repaired through them. They often provide a self-​addressed postcard to let you know your item has arrived, and turnaround is 2 – 3 weeks.
I love the design of these bags, but unfortunately will probably stay away from purchasing another because of the faulty construction and repair nightmare.

I am so bummed to write a negative review, as I’ve been such a fan of HH through the years. Their designs and quality seem to be slowly going downhill, something that, unfortunately, seems to happen to small companies when they grow quickly.
The last few items I’ve bought from them, I have returned. BUYER BEWARE: if you return an item to Hayden-​Harnett, you will not receive your refund for 4 – 6 weeks! I have been waiting 28 days now for my hard-​earned cash to be returned to me. Due to their poor customer service and declining level of quality, I will never purchase from them again. A shame for a company that showed such promise.

HH products are unique and chic. They offer a range of cute handmade jewelry, very nice candles, and cute bracelets. The bags are beautiful and the clothing is essentially hand made. I’m a huge supporter of local designers, and I think that HH has a great concept.
I will say that I have had a few issues with the craftsmanship on 2 bags, BUT I have had really good experience with their customer service. They have happily accepted returns/​exchanges.
I am a fan of their design and creative vision, so I will definitely be buying more HH bags.
KEEP AN EYE OUT for their online sample sales. Everything is reduced to near cost, and they have great sales very frequently.

I’m going to have to agree with Jaelynn B. Until recently I was obsessed with Hayden Harnett, I bought one bag a season and always brought a friend along to the sample sales to scoop up merchandise. But then, last fall, I bought a clutch wallet with a turn-​key clasp on the front– it broke two days later and HH said they would only repair it if I paid 45 dollars (later bargained down to 30). I declined and have been walking around with the broken wallet ever since. I figured this was a fluke.
I went to the sample sale last week and bought two purses and one, the Clara bag, broke in less than a week. The damn clasp again! I wrote customer service a calm, but nevertheless, upset email and they called and informed me that there is a charge to repair final sale items. Not five dollars, or even 20, but 60 dollars! Apparently items can not be fixed here and have to be shipped oversees. Their reluctance to fix what are clearly defective items has taught me a few things:
1) NEVER buy a HH sample sale item
2) only buy an HH item if you are okay with spending a ton of money on a company that cares little how their products age
3) HH products breaking is not a fluke but rather a result of poorly made bags.
4) Calmly informing a company that they are about to lose your consistent patronage has no outcome on their inclination to help you.

Cute little corner shop in a cool quarter of Brooklyn. Filled with beautiful leather accessories and other fun items: candles, mittens and dresses with leather accents.
Picked up a hot, crinkled leather eggplant, midnight blue and steel gray colored funky clutch adorned with an awesome over-​sized gold clasp.
Definitely not recession friendly but, luckily, I caught them during one of their 50% sales. Yipee!!!

Luscious, supple leather goods mixed with vibrant whimsical prints.
The satchels and totes are huge. A must have for the city girl hauling supplies from work to a fun Unilocal-​event. Items such as the MERCER is compact, yet roomy. Described as an ultra-​clutch perfect for those who need to carry more than a lipstick and credit card. I’ve never visited the Brooklyn boutique, but I browse the website 2 – 3 times monthly to check on items in my wish list. I’m always giddy when styles I’ve selected go on sale. Join the email list and you’ll be contacted before the general public when end of season, and sample sales are underway. I’ve added two handbags and an adorable coin purse to my collection this season. Yes, the prices are a bit higher than many retailers. But, these are investment pieces well designed and with impeccable quality meant to last you throughout the years.. .

Oh Hayden Harnett, I found you through an ad in
and now I’m addicted to checking your site on a daily basis for new sample sale items. While I’d love to give you 5 stars, the site is a tad deceiving. Where you may find an item for $ 19.99 through a sample sale, you will find the same item marked as $ 78.00 on another page. I purchased a Paule Marrot leather «kitten» bracelet for a meager 20 bucks, where on another page it’s marked up to $ 68. What is going on? Am I revealing some navigational secret? It arrived in less than a week in a Paule Marrot Editions box, and I absolutely love it. It’s unique, simple, and will probably make my wrists smell like corn chips. Anyone else have this problem with watchbands?
The items sold here are practically one of a kind, bold, and certain to make a statement. The purses, dressers, and scarves are certainly items to pay particular attention to.

I first came across this particular brand in Searle on 5^th Avenue, where I was completely peer pressured in to dropping $ 500 on this awesome black purse. I have never ever regretted it.
A few days after carrying my bag around, one of the little tassly bits on the corner of the bag fell out, taking a little stud with it, leaving a timy hole in my purse. Of course, I was bummed. This was the last bag in the store, and there was nothing I could do.
I wrote an email to Hayden Hartett themselves that night, thinking that nothing would ever come of it. I was wrong. In one hour, I got the most apologetic reply from the co-​owner. He even offered to meet me in Union Sq., new bag in hand, when I told him I would be unable to make it out to Greenpoint anytime soon. I had a new bag the next day… and its taken a serious beating over the past 2 years, and still looks phenominal!
When the time came for me to purchase a new brown leather bag to replace my Spybag that I am wearing to death, HH immediately came to mind. I went to the website, and got a great Gaza utility bag with about 8 zillion pockets, that even fits a small laptop! This was worth every penny of the $ 600 I paid for it. I have never seen such a high quality of leather on a bag in this price range. (Coach, eat your heart out…)
Of course, being me, I accidently ordered the wrong color. I called the 718 number, and who did I speak to? The co-​owner himself… AND he remembered me from two+ years ago! Where are you ever going to find that level of customer service in New York?

This is the original design studio/​storefront for this Brooklyn based brand, crafting gorgeous leather goods and clothing. Their accessories and bags are classic, beautiful leather and excellent craftsmanship.
Though the style of their clothing is fantastic, spiffied up with neat leather adornments and unique cuts, the prints are very bold. They serve more as a «centerpiece» of sorts but with a high price tag which makes the cost/​wear ratio unfavorable. I’ll also note that a friend of mine purchased a wool peacoat there and within a week ¹⁄₃ of the buttons came off. She was told that others had the same experience and that they should just reinforce them.
The boutique itself is neo-​Bohemian and adorable, necklaces hanging on antlers and coral, vintage furniture and dressers about the place. And tricky mirrors. Go see what I mean, you’re sure to find something you like and while you’ll have to shell out some dough they have killer sales, and your purchase is bound to be treasured.

The day I discovered this place really made me glad that it was in my (almost) backyard. The bags are really great and although this isn’t bargain shopping, they are actually affordable compared to what a bag of similar style and quality would sell for in other places. They even run sales, which is hard to find in a small boutique.
I had to be literally pulled out of here to stop salivating over the goods and have made their catalog one of my coffee table books, to remind me why I go to that office every day. They also have a small selection of stylish clothes and accessories.
Go forth and shop — just keep it between you and me ;-)