H&R Block

If I could give them 0 stars I would. They are lucky to get 1 star from me. I went into the south 4^th H&R block location to file my 2016 tax return (against my better judgement because I can do a much better job on my own at home using any FREE tax software). FIRST as I waited in the waiting area the agent preparing to «help» me WALTER M. WADE rushed me every 5 minutes as I waited for my daughter to arrive. It was as if he was bothered by the wait and just wanted to leave. Ok fine that doesn’t bother me.
I usually claim two children on my tax return and have been receiving over $ 6000 every year however one of my children (age 23) recently began working during 2015 and could not be claimed as a dependent. Ok fine. I decided to continue my return with WALTER M. WADE claiming only one dependent. He then proceeds to type in 2 figures (my income in 2015 and 1 dependent) the estimator he was using estimated I would be getting back $ 500 TOTAL for both state and federal. Of course I was confused and asked him to explain how removing one child who was already 23 would change my return so drastically from over $ 6000 to only $ 500. His exact words were «I CANT EXPLAIN TAXES TO SOMEONE WHO DOESNT UNDERSTAND TAXES»
Excuse me Walter? Are you not a tax «expert» hired solely for the purpose of helping, assisted and explaining taxes to clients.
Ok that wasn’t the end I let that statement go because I really wanted to find out what was going on with my taxes. My response was «OK CAN U PLEASE AT LEAST TRY TO EXPLAIN THE DRAMATIC DROP, THE LADY I FILED WITH LAST YEAR WAS VERY ATTENTIVE AND EXPLANATORY» to which he responds in the most disgusting attitude «OK WELL YOU COME BACK AND TALK TO HER» and proceeds to storm away leaving me sitting at his desk
He was the rudest person I have ever come across and was so bothered by my questions which I was entirely entitled to.
Anyway long story short I will be filing for FREE using turbotax and saving the $ 300+ they charge for absolutely nothing. & I am now doing 5 of my friends taxes who were planning to go to this location. WALTER was extremely rude, unhelpful, ungrateful for my business, and downright an asshole.

First time I book an appointment and go in. The ‘tax professional’ says she can’t help me as I’m an immigrant. I go back the next day. I am assured of a large return (Great!) but tech difficulties mean I sit on my hands for 45 minutes while they sort it out. I then get a call, the return I was told I was entitled to is in fact completely wrong. I will be lucky to get anything. I am about to go in for my 3^rd visit (have to leave work early as the tax professional I begin the process with only works week days and I can’t complete it with anybody else) where I am hopeful I can get some resolution. I will not be going back.

I think i finally had it with this place. How I went yesterday and i had an appointment and my tax agent isn’t there? And no one called me to notify my that she wasn’t coming either I have a upper respiratory infection I would of stayed home. This place for many years I have been going to but I think its time I find another place all the money I spent you would think you would get a courtesy call? This place isn’t professional at all !

Doing my taxes with H&R Block has been a nightmare.
First of all, before starting to do the taxes with a woman who worked there, she told me it would be $ 80. That´s why I started the process with her. She seemed not to have much idea of how to do it and another woman took my case. At first, she seemed to control the situation explaining me everything very well (or at least that´s what I thought). She did everything wrong, starting from filling my taxes with a non-​resident form and not multiplying line 11 of the form per 0.80. And the final price of doing the taxes with H&R Block was $ 200 instead of $ 80 as the first woman had said. I complained and she got a «discount», so I ended up paying $ 150…
I started to have doubts about her being that professional she seemed to be and, by reading several articles in the IRS website, I realized that I’m a resident for tax purposes because I’ve been in the US for more than 183 days during 2013. I went back to the office after making an appointment with her and she didn’t show up. Somebody else tried to help me but she told me she would need to charge me to do any correction in my taxes. Really?! Not only this company did it wrong, but they wanted me to pay again to fix something that was not my fault?! Unbelievable.
I finally got an IRS letter asking me to send several documents because they have doubts about my 2013 tax filling. So I had to hire a professional CPA who explained me all the things the woman did wrong. Now I have to pay him to help me address the IRS notice correctly.
I will never do my taxes with H&R Block and I’ll make sure that nobody else in my circle does it.

These people are idiots. If you have half a brain and use a decent personal income tax software, you can do a much better job yourself. I had to point out tax rebates I should be getting after my «tax expert» was done with my taxes because she didn’t ask the right questions, questions that should have been obvious based on my situation, uggh! For some reason the lady was hiding the screen from me for parts of the time as well. All this, and I had to pay $ 300 for their piss poor service. Oh and they will charge you an extra $ 30 to guarantee their services.
Don’t go there.