H&R Block

Honestly, as my ratings distribution attests to, I really like to give folks the benefit of the doubt. But this was flat out the worst experience I’ve had with any business in 5+ years.
To begin, the preparer had no idea that HRB has a customer-​facing website where you can upload your forms in advance of an appointment (to, in theory, save time). I literally had to tell them that such a site existed, point them to the URL, and walk them through the platform.
Then, the tax preparer didn’t know how to file basic employee-​stock forms. At one point they actually told me to figure out the numbers as they helped out another customer during my allotted time. So I actually sat on their computer and ran the numbers for 15 minutes! Afterwards, they were still perplexed, and told me I’d need to schedule a follow-​up while they worked on them overnight. They also asked me for an additional form to further explain the tax implications. After asking my employer’s stock plan admin for the form, they told me that this was a horrible sign and that I should find a different preparer.
So I went to a different person with HRB in a different office. He knew what he was doing, but two appointments later it cost me $ 400 as a single filer because of a few pieces of paperwork related to simple, routine financial transactions. (I didn’t buy a house or anything.)
To top it off, I reached out to HRB on Twitter. Direct Messaged them a summary of my problem and received no response after 10 days. (I reached out again and they responded, asking what my issue was, as if I had never sent the initial message… by that point, too late.)