Fins, Furs n Feathers

THIS IS THE WORST STORE EVER! The woman who works there is a massive cunt. I’ve been here several times picking up bully sticks for my puppy and she could be the most disrespectful rude person I’ve ever met. The store is disgusting, ridden with bugs and dirt everywhere. I actually had to bathe my puppy after bringing him inside for the first time. The puppys in the window look sick, always without water and they just go to the bathroom on the shredded paper they are forced to be on. They give one bed to about 9 puppys left in the window on days its way below freezing outside. I tried to return something once within the limitations given on the recipt and the sad excuse of that human working there wouldn’t even give me the store credit bc «she didnt feel like it.» SOMEBODY GET THIS STORE SHUT DOWN ALREADY

SEVERAL times I have seen dogs/​puppies in the window in poor conditions. I have NEVER seen them with water. The food they were given looked like raw hamburger meat (I really hope it was just dog food!) and there were flies everywhere. :(And the dogs just peed on the floor… maybe wee wee pads and a little cleaning would be a better solution. and water! and dry food. poor nuggets :(

Horrible customer service and the prices are ridiculously marked up. Stay away at all cost.

They just started carrying a new brand of food that I thought I would try with my cats. It was priced incorrectly the first time but the cashier, a young man, was gracious enough to honor what the price tag said on the bag. I went in again a couple of weeks later (this morning) and they were still priced that way so I grabbed another bag and took it to the register. That cashier asked the manager/​owner (not sure) and he started screaming at me that he isn’t going to lose money on that bag! When I said that it isn’t my fault and that it’s been labeled that way since the first day they stocked it, he started yelling that I should be fair! When I said he’s going to lose a lot more money because I’ll never go there again, he told the cashier not to ring me up!!! It’s the day before Thanksgiving! I would have considered honoring the actual price, but he had no right to scream at me and not take responsibility for his mistake! I will never go there again and I will pass the word! It’s really too bad… I did bring all of my animal business there.

Accused of inflicting life threatening injuries to a dog during grooming. See link below.
They have also hired a person with a record of abusing animals in 2007.

This place is disgusting and has multiple charges of abuse and neglect of the animals in their care. I’ve personally witnessed the owner screaming at their dogs in the window, who are from puppy mills, for barking. The animals in the window have no water or food, the owner is rude to people who asks questions, and he also smokes in the store. The employees know nothing about the products they sell, animal health, or anything related to diet and nutrition. They are also way overpriced. I don’t know why they are still open. There was a protest in front of their store on August 18, 2015 and I hope the protests continue and this store shuts down. There are other options in Bayridge

Puppies were kept in the window regardless of freezing winter temperatures or burning summer sun. The puppies seemed without water, without toys, and without supervision.
Having gone to purchase cat supplies, I found that litter box liners were several dollars above their usual price (and I did not purchase them); cat food was almost equally high (which I purchased in emergency). An attitude of arrogance and indifference was displayed on behalf of the store. I have never again gone there, especially seeing that the puppies were kept in inhumane conditions. If the owners think that high prices and the display of puppies despite their living conditions attract customers, they are sorely mistaken, at least in my case.

Do not shop here –
They buy from Puppy Mills!!!
No conscience — and of course they’re going to be nice to you.
You represent $$$$$$$ to them!

Animal abuse/​cruelty is against the law! Stop Animal abuse and cruelty!!! This is America. Karma will come around to all those responsible for animal cruelty. Dogs were kept in the hot windows during the summertime without any water. There were times that a worker or the owner used to Smoke inside the «pet shop». This place has a long history of documented abuse. Dogs being severely cut and injured during «grooming». Multiple allegations of animal cruelty at «Fins, Furs, n Feathers». The owner should be brought up on criminal charges and appear in court.

Great service, reasonable pricing, and their staff is very good with big and small dogs, alike. My dog loves it here, and I strongly suggest you cal DAYS ahead for boarding requests. They fill quickly, and I’d the owner isn’t available, you have to wait for a cal back that may never come.

took my dog home after grooming today only to discover a few hours later that they had cut off a piece of his ear! and never told me.
2^nd time my dog came home cut. should never have gone back. this place is out of control and run so poorly. the convenient location brought me back but never ever again. they should not be in business!!!

Purchased air filters for my turtle they gave me the wrong size so I came back a few days later just to exchange for the right ones and they would not do it. Worst pet shop ever and their customer service sucks. they just lost this customer way to rip people off. hope they go out of business

The good deals on Pet Food is what I like most about this store.
I’ve price shopped the Wellness brand that my cat prefers, and it’s cheapest here. (as compared with several other big and small chain stores)
Staff is friendly and always willing to help.

Even though I had heard some horror stories, I have been bringing my dog here for grooming for the past few years without any incidents. It is very convenient to where I live and their grooming is fairly priced. I will, however, never bring my dog here again! I dropped my dog off and had a bad feeling when the kid who was doing the grooming came out and rolled his eyes that he had to take my dog. I asked him repeatedly if there was a problem and let him know it was fine if he needed to reschedule (annoying for me-​but worth it for my dog) He convinced me it was fine. When I picked up my dog 2 hours later-​the whole staff was incredibly friendly and I was surprised but happy.
Unfortunately, when I got home I took off the handkerchief they had put around her neck and noticed a big gash in her neck– they had cut her neck when cutting her hair and didn’t even bother telling me!
This is the exact same story I had heard from another dog owner who had taken their dog there for grooming. Seriously?! You don’t even have the decency to tell me you cut my dog?! What if I hadn’t seen it and it got infected? Fortunately, the cut is finally starting to heal and scab over but I know that I will never go there again and recommend you don’t either-​for the sake of your dog!

Ok store with decent pet food prices but they don’t accept the coupons that Wellness gives on Facebook or by email. The manager actually told me they’re counterfeit, insulting me in front of a store full of people. (the coupons are numbered, and have a QR code so they cannot be copied or used more than once)

I’m not impressed at all with the way this place is being managed. They need to learn how to better run a business and provide a greater level of customer service. I’ve found a better source for my weekly orders.

I’m not sure what was the NEVER AGAIN moment for me:
1) The time I went in to get a cat litter scoop and it was $ 12.00. I walked to Rite-​Aid and paid $ 2.50 for one.
2) Or maybe it was the time I walked by and the dogs in the window were fighting (not playing… fighting) and one was covered in feces.
3) Or maybe it was the time I saw an employee with one of the dogs on the sidewalk in 95 degree weather trying to get kids interested in it when clearly the animal was suffering in the direct concrete jungle sun. At least it was an opportunity to talk to my daughter about how not to treat animals.

Any store that puts puppies in the front store window with shredded news paper and no water clearly doesn’t care about animals. Not to mention the fact that those poor puppies most likely came from a puppy mill where the mama has churned out 10+ litters.
The place was hot and didn’t smell great and there was a bird in the back that sounded to be extremely distressed. Avoid this shady establishment.

Went in to buy turtle supplies on 7÷19÷13. While I was in there, there was another customer picking up her dog from being groomed. Was walking towards the counter when the 2 manager guys began throwing baskets full of items at one another and screaming at each other. One of them tried to climb across the counter to hit the other guy. The woman and I were both nervous… I stayed till the kid brought her dog to the front and we both high tailed it out of there. The two guys were still going at it when we left. I’m all for staying and shopping local, but I will GLADLY shop elsewhere. I was very glad I didn’t have my child with me in the store. Terrible place!

Saddest storefront in Bay Ridge. Do you enjoy seeing cute little puppies going out of their minds with loneliness, forced isolation, and boredom? Dumped in a cold store window display with shredded newspaper and bright florescent lights? This is their front window.
Its disgusting and brutal and I don’t understand why this heinous establishment is allowed to stay in business. Not to mention the animal abuse lawsuit that happened there a couple years ago. Makes me so furious I refuse to even walk down that block anymore. Godamn these people.