Fifth Avenue Dental Associates

BEWARE! WORST DENTIST! This place is pathetic. I waited two months for my first appointment. They cancelled once I walked in the office, I should have received a phone call so I wouldn’t have to waste my time traveling. When I arrived for my third appointment they asked for $ 900 for veneers which I didn’t have on me because they never told me I had to pay in advance for the fourth appointment. I told them I can come back with the money in 30 minutes. Instead they cancelled my appointment & rescheduled for another month & a half. I never went back. I can go on and on about other bs I dealt with here too but that’s a never ending story.

All of my dental experiences are «NEVER» pleasant. I had so much anxiety leading up to this appointment. I was reluctant about scheduling my appointment at 5^th avenue dental. The first person that answered the telephone was rude. I asked a couple of questions regarding insurance.
The second time I called, the person that answered the phone indicated that she would call me back in 5 minutes and never did. My son had a route canal there so I figured: 3 strikes and your out. I called the 3^rd time and a pleasant woman by the name of Selena answered the telephone. She was extremely patient and answered all of my questions. I felt very comfortable speaking to her.
I made an appointment with Dr.Warner. I expressed my anxieties and asked him to numb my mouth as much as he could. He performed a route canal. I did not experience any pain whatsoever. He is an absolute gem.
The office & rest of the staff would get 1 star. The doctor (WARNER) and Selena made up for it.
Koudos to Selena & ESPECIALLY Dr.Warner. I hugged him when he was done with the route canal. I highly recommend him. If it wasn’t for Selena, I would not have made an appointment here. THANK YOU!

Only reasoning for 1 star is because I couldn’t give negative 5 star for this place. Where do I begin?! This place is a total mess! I don’t understand how anyone goes to this place. I was referred to this office and man am I disappointed, let’s start off with the minute you call this place. Not only that you call three times and get hanged up on they then want to answer the phone without giving you the chance to say hello, to be told «please hold» after 10 minutes goes by, you finally get someone on the phone. You try and set up an appointment with a completely nasty rude unprofessional person. Who did not want to tell me her name. I needed a couple of questions to be answered regarding my insurance and my teeth so asked to speak to the person who was in charge of billing and insurance wise. The first person they told me was Donna. So I get put on hold for another 10 minutes to be told that she has stepped out. Call back in 15 minutes. I call back an hour later to be told Donna is on lunch call back in a hour I call back an hour and half later to be told oh Donna is unable to talk right now she will give you a call back tomorrow around 12 o’clock. Okay not a problem. Next today comes and goes and not a word from Donna. So I call back again. To be told again I’m sorry Donna is not here. I finally get fed up and start flipping a storm and ask to speak to someone else, so I get transferred to a women name Alla. Well this women can make you want to jump through the phone and choke her the hell out. Unprofessional isn’t even the word. Disgraceful person is. Extremely rude! Doesn’t speak clear at all! And wants to get high strung with you! Who does she think she is !? Best part I get told your not welcomed here. And get hanged up on. Way to go fifth avenue dental. I already put this on my Facebook page to warn all my family and friends and going to notify the BBB tomorrow ! And just to let you know I’m great friends with the head manager for the BBB … Such a Waste of dentist and office space.

I just got off the phone with these LIARS. I had appointments scheduled for my husband, daughter and myself for months for October 2015. Mind you this was supposed to be my daughter’s first dental appointment. and the SECOND time we got rescheduled.
I was called by someone 2 or so weeks ago to reschedule my daughter’s appointment because the pediatric dentist «called out sick». I said how can you do this and not have back up?
Oh yeah, well I’m sorry– when do you want to r/​s … this pathetic, insincere tone. Next weekend appointment isn’t until January. She starts throwing out weekdays in the afternoon as if people don’t have work.
Then I happen to call the day before my appointment (today) and just ask is the pediatric dentist there tomorrow? «Oh yes, she is” — is the reply. THEN WHY DIDN“T I GET A CALL BACK TO REINSTATE MY DAUGHTERS APPOINTMENT???
WHAT KIND OF OFFICE IS THIS???
I asked to speak to the manager– I was told her name is Joann– I said, I’d like to resolve this now since I am at work and will be in meetings later. I get the run around that SHE is going to a meeting and will call me back «today». It’s like I was being MOCKED.
This was the SECOND time my appointments got rescheduled (3^rd for my daughter) — THAT“S ENOUGH with this crap hole. Let’s not even discuss the wait times– unacceptable from all healthcare regulatory agencies.
After you tell them that you will write negative reviews based on the unprofessionalism and sheer disregard they have for their patients– they get nasty and defensive.

There’s something about this place that just isn’t right. The actual physicians and dental assistants get 5 stars, but the office and billing staff get 0 stars. Before you even get settled in for your long ass wait in the waiting room, they call you to «the back office» to get paid. As soon as you question an amount or procedure or suggest they bill insurance before they bill you, they become patronizing and nasty. They demand to get paid immediately before you even see a doctor (which is absolutely ridiculous and as far as my experience goes, is unheard of). The office staff needs some serious attitude adjustments and their policy of treating patients like cattle is truly disgusting. I only went here because I was referred for an emergency procedure and hope I never have to step foot in there again.

Before coming to this place I went to several other places that all told me the same thing, that I needed a root canal, and asked for a very high price. After coming to this place, they identified the actual problem and fixed it at less than half the price of all the other places. Now everything is perfect. The atmosphere was great, everything was clean and smooth. I would highly recommend this place to anyone.

i’m a bit surprised with the bad reviews. I took my daughter for a checkup /​cleaning (shes only 3) and i was amazed with how great the hygienist and dentist were with her. I only waited about 15 min before they took us in. FYI — Parking is terrible in the area

I received a bill in the mail today from 2009 for 35 dollars. It clearly states that I have 30 days to dispute. Supposedly, the fluoride treatment was not covered by my insurance. I spoke to a woman named Donna with a terrible and nasty attitude. She told me I was unable to dispute. (So why did the letter say that I could?) I told her that I did not agree with the charge and she told me that she was going to put the 6 year old $ 35.00 charge on my credit report. PLEASE stay away from this place! Not professional at all. They do procedures and then tell you it is not covered. I would have never agreed to that if they let me know that my insurance would not cover it. I plan on letting the BBB know what they are doing as well.

Worst place! My daughter had an appointment but when we came to the office such appointment didn’t exist. I am sure they gave me that appointment but for them i was lying. They were careless, didn’t show any compassion to make us come to the office for nothing. Probably they erase my daughter’s name to give that appointment to one of their friends. Very disorganized and unprofessional. I WOULD NEVER RECOMMEND THIS AWFUL PLACE.

Not happy with a wait time at all!
Came 10 min prior to appointment with an expectation to be right on time, as a result they took care of us after a 40 min wait time without any excuses of any sort.
Service is on average comparing to the rest Brooklyn ‘s competitives.
Final word — customer service have a huge room for improvements!

My son and I have had 2 great experiences at 5^th ave dentists. The staff were very friendly both times we went, as well as accommodating. My 5 year old son is very shy and he felt comfortable during his cleaning, which is very important to me. I’m surprised that reviewers have said the office is mismanaged because the waiting room was packed, and we were seen within 15 minutes. I’ve been in dental offices before with an empty waiting room and have waiting for 30+ minutes!

I spoke with one of the dentists in the practice regarding the staff and we straightened the issues out. As a matter of fact, the staff recently has been very kind and the person who was not helpful before, I have not seen her recently in the practice. Again the doctors are great as I mentioned in my previous reviews.

My son asks for Doctor Leona by name! I have to tell my 5-​year-​old son that he’s only coming back in a few months because he keeps asking me to go back to have his teeth checked out. I was so scared for him because of the amount of sweets that he eats but no problem at all, he sat there and was happy. Happy!!! I couldn’t believe it. Now he keeps asking me to go back. I can’t believe a children’s dentist can be this good! I drive from NJ to Brooklyn just to go to her.
I recommend this pediatric dentist day and night; and yes, I will be back!

The doctors and the techs are not bad but the way the office is run is a joke. It’s like a high risk game of chance — you never know if they’re going to honor your appointment or what odd fee they’re going to charge you. If you like to live dangerously, this is the place for you.

If you ever disagree with 5^th Ave dental and are not happy with their services beware you might receive a letter stating and I quote” Effective Feb 22,2015 we will no longer to be able to treat you as a patient in our practice, and the dentist/​patient relationship between us will be terminated. We are terminating our patient/​dentist relationship because it has become clear that the trust and confidence required in a dentist/​patient relationship is no longer present between us and it would, therefore, be in your best interest to obtain dental care from another dentist. We will remain available for the next thirty days to provide treatment to you on an emergency basis should a genuine dental emergency arise.” What 5^th Ave dental assoc. Is really trying to say is go Frank your self.

Terrible. Just terrible. I had such high hopes. My dental insurance sucks so I’ve learned to make a lot of inquires prior to even making an appointment. They assured me I was covered. Had a 7:00 am appointment, got there on time, filled out all the paperwork, only to be told the x– rays are going to cost me $ 94. I checked this all before making my appointment. I get the impression they are all about the money, the service is a distant second.
I think people should definitely be concerned that the office’s response comes alarmingly close to a breach of confidentiality.
Last night I left a message regarding my discomfort with the rebuttal. Moments ago I received a phone call from them stating my statements above were slanderous. The representative went on to say that the rebuttal comments would be removed if I removed my statements. Really, it gets better everyday.

This should be called «5^th Avenue Crooks and Liars» because that’s what they are. They tell you that your insurance covers your procedure and right before you step in to be treated they hit you with fees that can range from $ 100 — $ 1500 or more. They are completely unethical and dishonest and try to swindle their customers.
They NEVER explain what their costs are up front and wait until you are in the vulnerable position of being treated before they pull the rug beneath you.
They are burglars and I would caution that you go somewhere else in order to be treated.

I’m so glad my sister referred me here. The staff is super nice. They love their job and they truly care.
Why I love this place:
–Besides the wait, which they apologize for, they are so friendly! They answered all my questions, and boy did I have a lot of questions!
–Jerry is by far the best dental hygienist I’ve ever had. She hooked me up with dental goodies and showed me how to floss properly. You would be surprised by the techniques I learned! We chatted in the beginning about life and all and this was my first time meeting her. She loves her job and she’s been doing it for over 20 years! She made my teeth feel squeaky clean. She also explained the differences between toothpaste brands and mouth wash brands plus samples to try. She also gave an extra set for my boyfriend because he was waiting for me. How sweet!
–Making an appointment is easy, fast and they send you so many reminders. there’s no way you will forget.
–Self serve coffee with assorted flavors available.
Parking can be a pain around this area but I suggest looking around between 5^th and 6^th ave.

Like night and day! I got a very nice call after my original review from Joanne, checking in about what happened. I came in on a last minute, emergency (temp crown came off, got the permanent one put on, I delayed both from my anxiety and a terrible work schedule) and they were great-​not a crazy wait, everyone was polite.
The dentist I have there has always been great, she’s very descriptive and clear. To be clear, I’ve never had a problem with her.
They have made some clear adjustments and changes. Hopefully this keeps up! Much better. Can’t give it a 5, because I mean really, it’s still the dentist.

My son had a serious problem. His permanent adult front tooth was stuck in the gums and it wasn’t coming down. In fact it was stuck in the gums and sideways too! The orthodontist and the oral surgeon came up with a plan to straighten the tooth out and lower it out of the gum. We were told that the procedure might not be successful. We were even warned that the tooth may not be good.
2 years later with surgery and braces, the front tooth is out of the gums, healthy and straight. We were very impressed with the level of expertise and professionalism at the office. We are so grateful for what they were able to accomplish.
We’ve been coming to this office for about two years, and we’ve always received friendly professional service, not only from the dental professionals, but the staff as well. They always answer all our questions and are very knowledgeable.