Extra Space Storage

Great customer service. Taryre, the store manager truly goes above and beyond to help folks out. Can’t say enough great things them.

I found the front desk staff to be extremely helpful and pleasant to deal with.

The facility itself is clean; however the customer service in the past 2 years has declined and rates have doubled. It is also very difficult to remove trash from this facility. According to the staff, outside of light trash and broken down boxes all other unwanted items can only be removed via a third party junk service. You must request permission to throw away the light trash — the trash dumpsters are under lock and key. The facility is not upfront with customers about this rule upon signing a contract.

Extremely courteous and helpful front staff…
Much cleaner facility than many competitors…
Less of a «lockdown» feel…
I fully expect them to raise rates every now and then — EVERYBODY does, though, so this isn’t a reason to dock stars from this location. (It’s a reason to dock stars from this industry, though, and STOP STORING YOUR EXTRA CRAP. GET RID OF IT INSTEAD!)
I’m happy with this necessity of our lives for this year, and grateful for the honesty of the staff regarding past issues (flooding during hurricanes, pricing which varies per size and per floor), upcoming availabilities, and letting me use a temp lock when I’d stupidly forgotten mine at home the day I moved in :)

I only needed the space for less than a month. I got a good rate and the staff was very helpful and friendly and place is clean.

I was a tenant here for several years. I would ABSOLUTELY avoid using this facility.
A few years ago, a local business called «Premier Storage» was taken over by a national chain called «Extra Space Storage.»
Extra Space has figured out that once you move in, the costs of your moving out are inertia. So they raise the rent about 20% every six to nine months. So over a few years my rent just about doubled.
They also have very high late fees, don’t bill correctly, poor customer service, and more. At one point, the ceiling crumbled and poured dust and stucco over all my stuff. They aren’t responsible, they said. «Just get insurance!»
This was just a LOUSY experience for me. I’m gone now to a space one half the price, much cleaner, much friendlier.

Avoid dealing with this company if possible. They have unconscionable business practices.
Unreasonable rate increase and ridiculous exorbitant late fees. They also say they mail the rate increase letter but most of my neighbors agree — no they didn’t.
Staff is rude and refuses to allow you to speak with a manager. They’ll just say they’re a manager.
Don’t put your stuff here or you might see it
on a storage war show one day.
on storage wars one day!

Avoid this place — so many better, cheaper places right around the corner.
Rude people work there. No refunds for partial months — and when you inquire they like to raise their voice and be jerks «too bad so sad». When trying to downsize after a year of being there, they were not interested in giving me the «web rate» (their cheaper rate) or allow me to move out early. I get that you have your policies, but 1) there are tons of better competition in the area and 2) dont be a jerk about it.
Other places such as uhaul and storage deluxe right down the street are cheaper and better with customer service — seriously, the uhaul surprised me with excellent customer service.

I thought I had found the perfect storage space. Extra Space is super clean and the staff is helpful and professional.
That being said, I have to concur with several of the previous reviewers to say that they raise your rent every 4 months (1^st increase was about 11%). It feels pretty shifty but if you’re ok with the constant rent increase then it’s a nice facility. I will be moving out asap.

AVOID!!! SCAMMERS!!!
My rent increased TWICE in the first year and is $ 50 a month more than it was when I started.
Big ripoff, they figure you will not want to pay movers to change companies, but they figured wrong. I will be moving to another company EVEN if it cost me more, as long as I can lock into a contract that does not increase my rent by 25% every year.

I have the contents of almost an entire apartment at ESS on 3^rd Ave. From the time I rented the unit, I was impressed with the customer service. Well, after Hurricane Sandy, I was a bit worried about my unit as it located in the ESS basement. ESS called me a day after the hurricane passed to say that the basement did take on water and that I should come by and evaluate my unit & belongings. Lo and behold, some of my stuff was ruined. They had new boxes, packing tape, a dolly and a new unit on the 3^rd floor ready for me! And the new unit was offered for the same fee as my old basement unit. It was amazing how understanding they were. They even threw out all of my destroyed belongings, took photos of everything for insurance and were CHEERFUL the whole time. I worked with Terri for the most part and she really was awesome. I am very happy with ESS!

Surprise, surprise. Today I got a refund check for $ 75.80 for half a month’s rent that they’d initially refused to prorate. It took many calls and 3 Unilocal reviews to finally get them to do the right thing. Ultimately, they did.

Decent service and nice, secure location, but don’t be fooled by the «pro-​rated rent.» They will lie to you and not give you all the information you need to be an informed customer. I was extremely disappointed and ultimately felt totally lied to and ripped off. On top of that, customer service at the corporate level was horrible. I will not be doing business with this company ever again. Totally unhelpful. Get the first month free, but make sure you get out before you have to pay anything else. Even then, you’ll probably get ripped off somehow.

My husband and I had a great experience with Linus and the rest of the staff. Very nice, professional, accommodating, friendly, helpful, and — as one of the other reviewers noted — totally unobtrusive unless you need them, and then they’re there for you. However, you should definitely read through the contact — we were almost charged for an entire month because we didn’t call to tell them we were taking our stuff out four days into the month. I’m positive no one told us this verbally. But Linus talked to the manager and we didn’t have to pay it. All in all, a very positive experience. But read that contract!

This review is regarding the Bay Ridge location on 64^th Street, but its a big company and they will all have the same policies. I agree with the other reviewers on cleanliness, professionalism of staff and relatively easy billing system.
But read the fine print! They raise my rate every 6 months. Much more than my actual apt rent is raised too! I’m sure its in the contract somewhere, and maybe even all storage placed do this but damn I feel held hostage and they just keep charging more and more. Buyer beware. Its enough now to take my stuff out to another place.

My experience with this company so far (before moving) has been outstanding. Their website makes it very easy to sign up, and I received an email and confirmation call immediately after doing so. I spoke with staff twice after signing up, and they are incredibly helpful and friendly, happy to answer any questions. And since they are very local for anyone in Carroll Gardens or Gowanus, they are also very convenient! It has taken a great weight off of me to deal with a storage company this polite and professional.
Having now moved my stuff into Extra Space Storage, I can also confirm the reviews of others: that the front office staff are friendly and professional. They guide you through the entire process. The place is secure, extremely well lit, well ventilated, and CLEAN. (No food or pets (!!!) allowed. It was easy to find my unit, and the web site’s guiding pages for how to select the right size proved to be quite accurate. I am so relieved that I found this place. It’s great.
Update: one year later, I moved my stuff out of Extra Space Storage. They prorated the amount for the number of days since my last payment. The checkout process was straightforward and simple. The unit and the environs were as spotless as one year ago. There is now a giant storage place right next door. I don’t know what the prices there are, but I would strongly encourage people to store at Extra Space. I would without question use it again.

We park our JP Urban Moving truck in the Extra Space 3Av parking lot and also move customers in and out of the storage facility. Linus and his team are consistently friendly, accommodating and thoroughly professional.
The Space: We’ve been in every storage facility in town, and this one rates the highest for many reasons, not the least of which are its professionally managed front office, well-​maintained & secure storage units, dry & comfortable climate, clean & fresh-​smelling atmosphere and easy elevator access.
The Staff: Totally unobtrusive when we need to get our truck in or out of the lot. Totally helpful when we need assistance, e.g., a phone call to say our lights were left on. Always amicable with a positive, upbeat attitude.
Extra Space at 312 3Av Brooklyn goes the Extra Mile!

The first month really is free. Really, no strings. And they’re extremely professional AND friendly. The place is clean, well-​maintained, well secured. I have the utmost confidence that my stuff is safe here, at this highly convenient location in the heart of brooklyn. If that weren’t enough, the movers that I chose, whom I trust to be intelligent and do a great job and who have a lot of experience moving stuff into temporary storage, said that this place is one of the best self-​storage facilities in the city, especially in brooklyn.