Enterprise Rent-A-Car

Excellent service, staff and vehicles. The staff were courteous, friendly and truly service oriented. Keep up the great work.

In short — the service is excellent. Great prices. I would have given 5 stars except they’re not open on weekends (after 1pm Sat). Makes it impossible to return the car unless you pay for 2 days and return it on your work day. I’d rent from here all the time otherwise.

My last summer rental was perfect. The car was new, clean, and equipped with XM radio. The staff have been a pleasure to deal with throughout the summer.

A little bit of a line Saturday closing but rather quick.
Car was clean, reliable and great. Gave us a bigger car.
Great customer service

This car rental was recommended to me by the 63 Auto Body staff that I really trust.
And everything was great: excellent customer service by Willy and Jazzmin, clean nice car, excellent conditions.
Glad I rented car here.

This is about Enterprise on 64^th street bay ridge Brooklyn! Horrible service, threatening customers. I have rented a vehicle paid every single week for the last 5 weeks and have been told at least once a week that they are calling the nypd for unlawful use of their vehicle. Every week the price has gone up for an economy car my deposit had vanished and now informed to pay a supposed balance of 621.00 for 5 days and if I still need this car another 500.00 deposit. I find it odd when last Wednesday I paid 500.00 here it is tues u are extorting 621.00 and this Thursday another 500.00 ! I’m calling the better business bureau see if this is legal. Here’s proof of what disgusting people at this place do to their customers. «Y+1 (917) 939‑8070 your rental is being reported to NYPD for unauthorized use
You need to come in with the car and deposits by 6 pm today.» Do u think this is somewhere u would want to rent from? Horrible horrible !

Nice clean cars, never a problem picking up or dropping off. They even recognize me. That’s always nice. Even when they are extra busy, you get out quickly.

Good customer service no issues of any sort. A+

Good customer service, polite and professional employees. The manager and especially Tanya knows how to treat their customers. Clean and newer cars. I will definitely come back to rent again.

This used to be my favorite location to rent from… until I was verbally disrespected, I was threatened by the manager of this enterprise for simply returning a car from a different location. I thought this company is based on there costumer service. It seems that the manager (Steve) feels like it’s OK to tell his costumers that they will never rent from a enterprise in Brooklyn again. Now being that I live in bay ridge I am forced to travel to the next enterprise location. Thank you Steve for all your great costumer service.
Sincerely, ex costumer

I was very impressed with everything from making the reservation to the vehicle I was given to the pickup and return process. I may rent a car once a year at most and this was by far my best experience with any company. I initially spoke to Emily at the office on 64 st in Bay Ridge and had a contact Nolan E from Enterprises corporate office who I also spoke with as he works closely for corporate rentals for the company I work for.
Both were AWESOME and super accommodating offering more than I expected. I asked for a large, clean SUV, as I was driving from New York to Virginia Beach with seven people and luggage. I was picked up at my house and brought over to the office to sign the paperwork. I was given a brand new fully loaded Chevy Surburban with 30 miles on it. The rates were great, the vehicle was outstanding, and the paperwork was done in minutes for pick up and return. Everyone I dealt with in the office was extremely polite, accommodating to all the customers and pleasure to deal with.
I would highly recommend Enterprise and the Bay Ridge office on 64 street if you want a no hassle experience with outstanding customer service. If I need to rent a car in the future I will not hesitate to go back to them.
Brian M

Excellent service, good prices, worth the trip.

I love this location and company! The people at this spot are particularly friendly and wonderful. I have nothing but good things to say about them. And I love that if you are in range they pick you up and drop you off.

Had the rental car for one day. I go out to it this morning and it has a ticket on the wind shield. The rental had an expired inspection sticker. That is ridiculous. To make it worse, I drive back to the rental place to get another car. They said they don’t have any other cars they can give me. My options are to wait there as they take the car into the shop to get it inspected, or I can take the car to the mechanic myself and have it inspected, which they said would be the quicker option. So I take my Enterprise rental car to the mechanic to get it inspected. This makes me an hour late for work. This is some crap. I shouldn’t have to perform vehicle maintenance on a rental car. In addition it was raining and I had an infant with me. I should have known better than to rent from Enterprise.
They didnt get one star because all of the employees were very nice. This is nothing against them.

I really enjoyed my rental experience in this location because the staff were really helpful and friendly. And also, they offered multiple car make options. I went to return the vehicle the second morning. I had thought they would surcharge me for extra day, but it turn out that they didn’t. In addition, it said the operation hours on Saturday started from 9am, but return could be done earlier. If applicable, I would suggest this place have a self-​service return or something like that so that people can make late hour returns. Thanks.

I rented from these guys for a week. Customer service was top-​notch. Quick pick-​up and the drop-​off was even better. The owner came outside to greet me with a «welcome back.» He then offered me a lift home. Car was in fine shape and very clean. This was my first time renting a car and should I ever go anywhere else (which I don’t plan to), that place has these guys to live up to!

I’m a long time Enterprise fan. They have the best customer service, hands down. And of all the Enterprise offices I’ve used, these guys are the best. Mike (the manager, I think) and his staff treat you like family. I don’t know how they manage to remember you, but rent from them more than once, and it’s like you’re their number 1 customer. I always get a follow up phone call to see if I was happy with the rental (wish I got service like this from the car dealer I buy from) and when they ask if there’s anything they can do to make the rental process easier or more pleasant they really mean it. Only word of advice would be to check the cars carefully for scratches, etc., and get the damage waiver, especially in New York City. They will check the car over thoroughly when you return out, and on these city streets, for sure you’re going to get dents and scratches.

Bad And rude service! Don’t go

Based on badly crafted and inflexible (and poorly communicated) corporate policies, I was unable to rent the car I reserved in advance, completely screwing up plans for the weekend. And sadly, these policies make customer service reps incapable of providing good service and thinking on their feet of ways to make customers happy. It’s worth spending more on zipcar. I won’t be coming back to this or any other enterprise.

They gave me a car incredibly fast after i was rear ended but i highly suggest avoiding the Chevy Cobalt because a 6 foot tall person does not fit inside! I kid you not, i had to duck down inside. The mirrors are for a smaller person too so it might be best to avoid.
I also got a flat on it after just two days, but the blame for that goes to the dreaded BQE, which i despise more than the snow falling outside right now! After reporting the flat the insurance took care of the costs incurred with towing (ALWAYS get insurance when renting), so no harm done!
The staff at Enterprise is good and they will lay out all the fees upfront so there are no surprises. They have to be the leader in rental cars in the country because i see them everywhere now!
Rent here if you must, they will not do you wrong.