Enterprise Rent-A-Car

Friendly, accommodating and professional — we were so pleased with our latest rental.

While my car was being repaired, I needed to rent a car for one day.
The mechanic at the service center called Enterprise, and within minutes, a very pleasant young man named Paul picked me up to take me to this location. All transactions were handled quickly and efficiently, and within minutes, I had a car.
As it turned out, my car in the shop was ready faster than I expected, so I wanted to return the car I rented from Enterprise, that same night. I dropped the rented car off to the Chrysler repair shop, who handled the return.
Next day, I spoke with Jacob, the station manager, over the phone, and explained to him about the rental. My deposit was promptly refunded within one day.
I would definitely use this location again, should I ever need to rent a car in the future.

This is for the Enterprise on Queens Blvd in Forest Hills.
The rates have jumped like crazy since the spring. Don’t know if we will be using them again just because of that. Not sure why others say the rates are «good». They’re not. Crazy.

The friendliness and efficiency at this location are amazing.
I got: great service from a staff member who was knowledgeable and forthright, a great car, prompt service, and an easy transaction.
Next time I need a rental, I am returning to this location.

Not the best car selection BUT the best customer service and care, great prices and they treat you the way they’d wanna be treated. I will def be back anytime i need a rental. Paul and jake are both top shelf gentleman! !

They are extremely friendly at this location. I rented from this place for over 3 years (for everything from graduations, parties, or just for the weekend activities) up until I bought my first car this past fall. Been meaning to send this location a letter just showing gratitude and appreciation for their service, but figure this review would suffice ;-)

Came in here on a bad head due to Chrysler Jeep and Dodge service place on 18^th ave and 86^th st. but I must say enterprise did their part in customer service.
They truly are at the top of their game and deserve a round of applause.
I came here after my car had already been in service for over 2 weeks and I finally got chrysler corporate to approve a rental for me.
The guys at enterprise took me in instantly apologized for my situation even though it was not their fault in anyway and made me feel right at home.
The car I desired was not available at the location when I came in but one of the managers took me with him to the Benz dealership on shore parkway and picked up a dodge journey for me right then and there.
Much appreciated.
I returned the car yesterday and they drove me to service to scoop up my car. They eased this distressful time for me a whole lot and deserve praise from their customers.
Looking forward to renting from them again in the future but for different types of reasons.

Awesome customer service. I got picked up at home, I got a rental car! Sooo easy. Thanks, you guys!

I rent here regularly —
When I first started renting the staff was amazing — helpful, understanding and pleasant. I would be in and out and the staff would never complain if I needed a ride to and from the locations.
Since I started renting it seemed they re-​staffed and everyone else got promoted or re-​located so I’m hoping the new staff remains as stellar as the old.
Plus, the cars are always clean and I’m great condition!
100% recommended

Good things about ERAC: quick service and very good rates.
Spoiler with the car: doesn’t appear they vacuumed the car. There were hair, lint, crumbs, and other things stuck on or were on the seats and seat backs.
I called corporate # and the branch I rented from to ask if I would be charged extra for bringing in the vehicle late because of the inclement blizzard of 2010. Corporate said as a courtesy to customers that all branch managers were notified with providing late return customers with a courtesy not to charge extra rental charge. The branch who I spoke with confirmed and asked that I return ASAP though. What happens next: they guy who I gave my keys to inspected the car and said my bill came to $xxx.xx. I told him that I spoke with you guys and you guys told me I wouldn’t get the overage charges. The manager overhears me saying this and claims that corporate doesn’t always inform the branches of the courtesy and he did in fact waive the extra charge. That’s just a blatant lie. The wait until customer ask because they are sales people after all.
Pointers: Remember that rates are for 24 hours and each additional hour over, you must pay extra. NYS charges an 11% rental car tax. Along with sales tax, the total tax is about 19% (wholly cow!) I always decline extra insurance coverage because my credit card covers collision. And I think my personal vehicle insurance covers liability but unsure.
They do pride themselves on customer service because I think that’s one aspect of the job they get rated on. The other is to push sales, upgrades, & insurance.