Enterprise Rent-A-Car

I will be sad when I leave the Greenpoint neighborhood as this Enterprise location has been such a gem of a place. Everyone is so friendly and the service is fast, thorough, and often involves a complimentary upgrades. Can’t say enough good about this spot. Wish it was cheaper, but hey, we live in NYC. Thanks guys!

Pretty much the best rental car experience I’ve ever had. Everyone here is so friendly and seem to be so happy doing their job — what’s not to like about that?
Pro tip and obvious tip: Get the damage waiver! You never know what’s going to happen and it’s not an up-​sell tactic so much as a choice for you to save some money in the long run. ;)

Great, fast service… they pick you up and drop you back!
Always helpful. Very positive staff. These guys in Greenpoint are the best. Unlike JFK Airport where I’ve had problems with drop-​off.
Cool cars… once gave me a Dodge Challenger– pure muscle car… what a trip.

Most amazing help from the entire staff. They helped us get a car so quickly. Staff was kind and very sympathetic to our situation. I would recommend this place to anyone. The managers were the most amazing troubleshooters. Thank you!

Enterprise in general is a GR8 co. this location is close to my house & i have most;y gotten the best service possible my very last rental when i took out the car there was 1 team GR8 GR8 GR8 team… but when i returned it the location was under new management new team new faces so i don’t know much about the team but they seems nice

Excellent and professional service. Cars are clean, and oftentimes I got an upgrade still paying for an economy. I am quite a loyal customer, and wouldn’t think of using any other rental company.

Give these people raises immediately!
I’ve literally never met a nicer staff. They are so welcoming and positive it’s crazy. If they were in a cult, I’d join. Wanda seems to be the team leader and she’s a very kind person. She loves John Stamos.
The one critique I have, which is a problem with Enterprise not the staff here, is that you cannot get an E-​Zpass with the car which makes traveling anywhere out of the city pretty a pain. Bring cash.

They are the worst… The car I got after an accident was discussing. It had body fluids all over the driver side it was disgusting and had no gas the car was filthy the windows with disgusting I mean the only reason why I took it was because I needed to get to work but the experience with enterprise was horrendous then I call the this location to question about a $ 250 charge that I saw on my card they… they returned it I’m OK but they still charge me 70 something dollars on the waiver that I suppose mind you I don’t not remember taking that because the guy pissed me off he kept stressing me to take the insurance that I don’t need. use the car because my car was in an accident and a guys made it clear to me not to take any type of which I did not take it but at the end is still screwed me with that too they gave me a dirty car disgusting car and then on top of that they charged me 70 for the days I use the car and some insurance waiver crap and then I call and Kelly was so unprofessional screaming not able to even answer my questions correctly she was rude she hanged up on me a few times I asked to speak to a supervisor and it was a sad thing that she told me that she was the supervisor I’m not really and this is how you handle business wow amazing never again…

Great customer service. Spotless, like-​new cars. Friendly, efficient office. Will definitely rent from this location again.

Great service, branch manager malcomb was a gentlemen as well, clean car fast and ready

«We pick you up and drop you off»… Great in theory, unless one of your creepy employees proceeds to make your fiancé terribly uncomfortable by hitting on her after even mentioning her ring?! For the duration of their drive? Give me a break! Obviously won’t be using this service anymore. Seems even unsafe to a degree. Hopefully the manager reads this and suggests his employees don’t treat women they are driving like a tinder profile!

Quite honestly one of the best customer service experiences I have ever had. Malcolm the manager was extremely helpful. My car was rear ended and I needed a car for a few weeks. Mia and Jean were excellent as well. I cannot recommend this place enough nor praise the staff anymore on how well run this location is. They are there to help you first not take your money. It also seems they enjoy their jobs as well.

The people here are really helpful and friendly. The location is great. They make it easy to get in and get out. I will go back every time I need to rent based on how cool and helpful the staff is. Having a good staff is everything.

Everyone was very helpful. Got a nice 2015 car. The only minor thing I would have appreciated would have been an SUV, but none were available. Service was great!

The enterprise location here is a great place friendly people working here and above all excellent communication here as well very affordable pricing

I have rented so many cars from this location. The staff, particularly the manager, Caitlin are top notch. They really, really try. It’s a difficult business. Their parking lot is tight, customers often don’t return the cars on time, it’s a puzzle with moving pieces but I always seem to end up with a better car than I initially banked on. And if anything is wrong they bend over backwards to fix it. Not a one of them has been rude or anything less than congenial. They changed my mind about Enterprise. I have since moved out of Brooklyn but whenever I’m back in the city, they are the ones I’ll be using, no question.

Since summer ’12, I’ve rented cars from the Enterprise locations at 301 McGuinness Blvd (Greenpoint), 56 Fulton St. (Financial District), 36 – 49 31^st St. (Astoria), La Guardia Int’l Airport, and Albany Int’l Airport.
Some tips, so you don’t go around blaming a business for yo’ stupid-​ass decisions:
1. Find out your coverage status, and write it down so you never have to wonder again. If you already pay for auto insurance, then call your insurance company and ask whether you’re covered in a rental vehicle too; you may not be! If you don’t have auto insurance, then check your credit card benefits next. Many cards cover you for collision, even injury, as long as you use that card to book your rental vehicle. If you don’t get that coverage either, then purchase Enterprise’s basic insurance (the first tier, collision). For much less than the cost of a night out, you gain the peace of mind of not having to pay *thousands* if someone hits you: and it’s NYC, that’s every minute you’re on the road, driving *or parked*.
2. Sign up for Enterprise Plus. That way you don’t need to enter all your information every time you make a reservation, but more interestingly: I asked a salesperson once why they didn’t pester me about insurance /​upgrades, and they said that Plus members usually know what they want and are a tough sell so they don’t bother. In other words, you’re less likely to be saleshandled, meaning, especially if you’re weak-​willed or naïve or too nice, you’re less likely to make decisions you’ll regret. Finally, you get priority service if there’s a line; kind of a dick move to cut ahead of everyone in line, but can be a lifesaver if you’re on a tight timeline.
3. Lamenting over branches being closed on Sundays, forcing you to pay for an extra day? Hint: Check «Airport locations only.» Airport locations are usually open 6am to 11:30pm. Handy for those (budget-​conscious, last-​minute) ski trips to Vermont.
4. Shop around. Manhattan prices are more expensive than Queens or Brooklyn prices. Obviously, the quality of cars and service might degrade with that of the neighborhood. But that’s why I like this location: It’s in the middle of nowhere (i.e. off the G train) so prices are low-​ish, yet it’s not a bad neighborhood.
This location had the cleanest and most organized office, with courteous staff who didn’t rush me like those at other branches did. Car was clean, everything worked as expected, and they even let me keep it an extra night for no charge as long as I brought it back early in the morning. (This however, I’m sure isn’t standard, and maybe their policies even disallow reps from doing this now, so don’t expect or demand it of them.)

Do not rent from these guys, and in the event that you do please be sure to fully inquire as to what damages their insurance fully covers and what you can be held liable for.
I wish I can turn back the hands of time and take back the 1,300 dollars that went into this company.
I feel ripped off of my hard earned money and will tell all friends and family members of the complete disservice that this group of individuals who consider themselves to. A sales team has done to me.
I’d rather take public transportation and get to my destination with my money in my pocket than give this location/​company my money!

This place is convenient and the service is fast and friendly… But deceptively so.
I returned the car and received a bill for $ 593. I thanked them profusely, thinking they had cut me a deal for keeping the car for a week, rather than just over Memorial Day weekend. I was in a hurry, so ran out without looking at the bill closely.
I got home and looked more closely. That $ 593 was just for the extra days. My credit card had been billed $ 1300, including unforseen charges for roadside assistance, which had been seemingly just a service they «offer,» not a service they charge hundreds of dollars for.
I feel very angry and ripped off. They misrepresented the situation, and tried to get me out of there without a fight, by just giving me a receipt for the extra days.
I don’t think I’ll be going here again.

The best rental experience I have is renting at this location, Now I rent cars every couple of weeks for a day or for the weekend, I have been to many rental companies.
The reason for five star is,
A) Product, the vehicles are basically brand new less than a year old, so no car problems.
B) Staff members are super nice & professional, they serve you in a fast efficient manner with no sales pressure to buy additional insurance.
C) Enterprise offers free pickups in the immediate vicinity, real convenient, I can call for pickup & stay in my office until getting call from driver to come outside, You just have to make sure to call for pickup in advance as it can take 45 MIn, or so.

Fahrvergnügen!