Economy Rent-A-Car

Their service cant be worse than what I experience last Presidents day weekend. I made a reservation using expedia. I called them up before picking up the rental minivan from PIE (saint petersburg — Clearwater, FL airport). To my surprise they told me I have only 50 miles a day, though my confirmation from Expedia says unlimited mileage. They explained me all their rules in hurry saying he has many more customers to service. All I said was that I understand their rules, but dint feel that was transparent to me as I was not informed the same while I made their reservation. With this, the person on the line got agitated, and his voice and words were outright rude. He finished with what I would like to do — to take it or cancel it. I told him, I will have to think about it and then get back to him after a while. end of call.
I reached the airport for shuttle puck-​up to their rental office after 30 – 45 mins. I called up their office again asking for shuttle ride to their rental office. To my shock, He told me he had cancelled my reservation. When I asked why, he yelled at me saying we had a disagreement before in the last call and that was the plain reason. I said he cannot cancel my reservation without my consent, but his answer was he was the owner of the business and he has every right to refuse any service nomatter what. It was holiday weekend, and any minivan anywhere would cost me about a $ 100, which was more than 3 times the price I got in my reservation with economy car rental. I pleaded him, but again his answer was he is done talking to me, and that he has no more cars with him, as he had already rented all of them.
I was infuriated, and helpless as I badly needed a minivan and getting one was not only costly but rare in the airport. I went from one counter to another for rental-​car in the aiprort, and luckily Hertz had one. Though it was much much more costly, but at that moment I had such a relief that I was able to get one for my family vacation.
When I thought about it later, I almost ruined my family vacation just because I made a bad choice for economy (or rather rename them to «cheap») rent-​a-​car. I wish someone would sue them to get these guys out of business.

My experience with them was at JFK location. They charged me $ 50 for not picking up the car, when I tried to cancel they dont allow to cancel within 24 hours. I have been renting cars regularly, but never saw such weird fee with any other company. They have an office in newark & JFK and operate under the name DRIVO RENT A CAR

If I could do a –10 stars I would. My experience was with the JFK location. As with all the other reviews DO NOT RENT FROM THEM. My experience:
Similar to other reviews here, I also booked thru expedia and was expecting unlimited mileage. When I got there, they said it only applied if your flew in/​out and had a flight itinerary. I live locally and just needed to rent a car for a few days. I showed them my reservation stating the unlimited mileage and they said thats just a way Expedia sells it and Id have to take that up with them. Ummmmm okaaaaay, well I need the car so I continued with the reservation. During the rented time, my vehicle, a 2015 Nissan Versa did not start. I called the Roadside Assistance # on the keychain. I paid for the $ 9/​day insurance which clearly states roadside assistance is included. A towtruck came out, the driver looked under the hood and noticed the clamp to where the battery hooks up to the car was off. He just placed it back on, tightened the bolts so it would stay put. He never even jumped it. The car started right up. I figured Im all covered, I paid for the insurance, nothing else needs to be done. Almost 3 mos later I get an invoice of the charges. $ 197! For a 3 day rental?! $ 110 for the tow truck. I called the number on my reservation, they referred me to email
. I also called the location that I rented the car from, maybe I could speak to someone and get clarification. When I spoke to the «manager» Ben, he says I didnt pay for the Insurance and then made accusations that I left the lights on/​used too much of the battery for ipod/​extra usb usage. I explained that I did nothing of the sort, I drive the car from point A to point B and this particular incident w the tow truck was in the middle of the day so why would I turn the lights on. Also, it had nothing to do with the battery being dead but clearly to do with the maintenance on vehicle not being performed, hence why the clasp came off and the car started right up without a jump. I asked to speak to upper management/​owners and he said he was the manager and that there is nobody else I can speak to. I vented my frustration, then I felt like crap so apologized for calling him names. Its just another day at the office for him Im sure. How he sleeps at night is beyond me.
Moving along, I receive an email back from their «customer care». Care is obviously a joke w this co. Here’s their response email:
«I hope this email finds you well. The location informed me that you are responsible for the road side service unless pre purchased at the counter, which in this case you did not.
Our terms and conditions state that customers will be charged extra for the road side services provided if problem is not due to faulty car, leaving the lights on in the vehicle is not a faulty car.
Hope this clarifies the situation.
Kind regards,
Patricia Grant»
I replied back the same thing I told Ben. I pasted my reservation, the agreement, the insurance that I purchased and pointed out where on the document «Patricia» can see where the roadside assistance is included. There was no other contact info/​phone number to respond back to her so I can only assume its really Ben, the manager, that has to answer emails, deal w the phone calls, and wear many hats to work for his min wage. I have yet to receive a response. At this point, I dont expect the refund. Just write as many bad reviews about this company and report them to the Better Business Bureau. This company is clearly a scam. For about the same price, go with Hertz or any of the other bigger companies. Dont risk it with this one!

Never ever rent from them! You pay at least twice more! Charged me extra fees! After I returned the car back without any accidents, I got a call from them saying that they filed a damage claim. They ‘found’ a scratch and wanted to milk my insurance company! Never, never rent from them! Also they have an office in newark and operate under the name DRIVO RENT A CAR

DO NOT RENT FROM THEM! HORRIBLE service! I wish I had check the reviews before I booked. Booked through
for $ 110 for unlimited miles. Only to find out when I arrived that it will cost me double since I did not fly into JFK. Then they told me they would charge me extra for unlimited miles. I asked them to shuttle me back to the airport so I can rent from other place and was told they can’t. The location was 20 minutes walk back to airport. My $ 110 rental turned into $ 300. DO NOT RENT FROM THEM!
didn’t do a do a thing for me either. Pay extra to go with a reputable company. It will save you money and agony.

Horrible. Do not rent from this company from any location. They are predatory. I rented a car with unlimited mileage, only to be told upon checking in that there was an «extra daily fee» for unlimited mileage as I was not flying into JFK. What? Disgusting. Pay the extra $ 10/​day and rent from a more reputable company. These people do NOT care about customer service.

Do not rent with Economy Rent-​A-​Car in any state or country. You will end-​up paying twice the promised price. That’s my experience.

Awful customer service. Rented a car for a company outing, got there 20 minutes after my reservation started, had to wait 25 minutes for the one person on duty to get done taking care of the lady in front of me. The employee then told me that someone from the company had come by to pick up cars for the evening and take them to other locations WHILE I HAD BEEN WAITING TO BE HELPED. Then, after I insisted that I needed a car, somehow one became available. Not what I reserved, but OK. I can deal.
Then, when I return to give the car back, the customer service agent was not at her desk. The Hilton NY employees said I should give the keys to the front desk agent, and that all would be sorted out. I had to catch the shuttle, so I did. Admittedly, maybe I should have stuck around, but I had a flight to catch and I was just so fed up already that I decided to do so.
I got a call that I was charged for an extra night later on, since the keys weren’t delivered to Action from the front desk and after going through an hour on the phone to explain my case (that I wasn’t able to return the keys on time because there was no one at the desk and I had a flight to catch), they admitted they would refund me and call me afterwards. They didn’t refund me and never called. Never took care of their own mistake. Very let down in this lapse in service, especially since this was something I had to book on my corporate card for my boss. Their awful customer service has turned into my problem, and no one seems to care or have the gall to follow through on their promises.
NEVER GO HERE.

I cannot stress this enough — DO NOT EVER RENT FROM ECONOMY RENT-​A-​CAR or sometimes its called ACTION RENT-​A-​CAR. Terrible. Terrible. Horrible. I made the huge mistake of renting a car from this company through Orbitz. When I got to JFK nobody had ever heard of this place. I mean, nobody. Not even the other rental companies. Turns out this piece of crap of a business is located in a janitor’s closet off lot at the DoubleTree Hotel. No signage. No address. Nothing. Add to that the fact that their daily rent for a piece of crap car was $ 100/​day and for that price I got a car that smelled like an ash tray with scrapes and dents on the body. Talk about rent a wreck. Oh and customer service was even worse. Steer clear. DO NOT RENT FROM ECONOMY RENT-​A-​CAR. If you do, you are crazy and don’t say that I didn’t warn you.

This place does NOT EXIST, the address is wrong. So you call, get rate quotes, confirm the boro park address, and head on your way. When you get there, there is no such business. When you call to confirm the address AGAIN, a snot bucket tells you she is not responsible for ads. Um, ok, I’m not responsible if I go to your Coney Island address and shove my foot so far up your… Look, just go to Hertz.