Dumbo Moving and Storage

We have moved two times, both times using another moving company that left me somewhat disappointed our second go around.
My colleagues recommended this place. Several have used DUMBO movers over the years, so when we needed a company to do an in house move, this was the first name on my list. Yes– we did an in house move. We needed to rearrange the layout of three bedrooms and an office area in a duplex apartment.
The movers were prompt arriving three minutes ahead of schedule and finishing an hour early. They asked if I had a particular way I wanted things moved (I did). They followed my instructions to a tee and never once made me feel as if I was being anal about it. They even put the glass doors back on a bookshelf, something our OTHER moving company never did.
I could go on at length about the job they did, but it’s not necessary. Know that they earned every bit of their five stars from their personable yet professional manner to their efficiency and carefulness. We will likely be moving in another two years and I fully intend on using this company again.

Thanks to Dumbo Moving. Jason, Dave & Chris made my move a breeze.
They arrived early but because my coop don’t allow use of the elevator for
moves until 9am. They waited and got everything wrapped and packed in speedy fashion.
Upon dropping off one of my pieces (a mirrored wardrobe) Jason showed me a small crack in the glass. Jason took it upon himself to come back, pick up the wardrobe door, paid for the replacement of the glass front and returned and reinstalled it on the wardrobe.
I would defiantly recommend this company to anyone that needed there service.
Thanks again Jason and your team.

Efficient, friendly guys. The 3 of them made 2 stops at 2 apartments (both 4^th floor walkups), and delivered them all together into the new one. They were careful to wrap and pad the important couple of things I pointed out. Got the job done, for a fair price.

We just moved from a four bedroom apartment into an occupied three story house. We’ve moved quite a few times and this was the best experience. Reserving was easy and they were flexible about our schedule. The move took 12 hours and the crew was awesome. If we ever move again we will use Dumbo. I recommend them highly.

It was our first time moving and a friend recommended them to us.
From the first phone call to the moving day, everyone was friendly, professional, and efficient.
We are really happy with the service. Edward, Steve and Jose were super fast and careful. The whole work was done in record time and exceptional service was provided. Everything was handled very professionally by calling/​emailing promptly and letting us know what to expect. We really appreciated the fast and quick response when there were price changes.
ABSOLUTELY THE BEST! We had a great experience and will definitely recommend to all our friends and colleagues at work.

Great guys in the office and great guys for the move!
Just moved this morning!!!
Everything as scheduled, fast, clean and absolutely not expensive for the great job they’ve done!!!
I would absolutely recommend this company!!!

I’ve read all of the reviews, and used Dumbo on the positive recommendation of a friend, but it just didn’t work out for me at all. I initially tried to use them two months prior, and got a great rate, but began to feel very uncomfortable about the lack of responsiveness and service from the sales rep, and just sacrificed my $ 50 deposit to get out of the commitment and choose another flat rate mover.
Fast forward two months, and I tried again. Sales rep experience was much better (even though it was the same guy), and I felt good about my chances. Unfortunately, I regret trying again with these guys, because I clearly did not get Dumbo’s best team. They were on time, which was good, but they weren’t as professional as any other mover I’ve used in the past. No uniforms, like in the pictures — it was more Bulgarian mobster sweatsuit style. They only had three furniture dollys, which caused all sorts of trouble. They didn’t box certain things, like my computer — just precariously stacked them unprotected on top of other stuff. And on no fewer than three occasions, I had to have uncomfortable discussions about surcharges Dumbo should have been charging me, that this guy was going to handle, with the implication that I owed him one for the favor. Surcharges for taking apart my bed, for example, which is a simple no-​screw tongue-​and-​groove thing that every other mover hasn’t looked twice at.
But the biggest problem was a disagreement about moving my small dining table. It’s a very normal, five foot, wood table from Room & Board. Nothing special or fancy or delicate about it. My foreman refused to put it in the truck because the legs weren’t removable. Dumbo told him he had to move it, and he refused unless they guaranteed that he wouldn’t have to pay for it if it broke (during the seven blocks it would be in the truck, btw). Apparently, he’d moved a table recently, legs broke in the truck, and some cost for that damage came out of his compensation. I told him that I had insurance from Dumbo, but he said that Dumbo still charges the crew a surcharge for damages, so that didn’t help him any. Believe me — I got the whole story. This went on for about twenty minutes, after which he said that he was going to unload the truck back into my old apartment, and Dumbo would have to send another crew to restart the move. It was an insane moment. I freaked out. We argued. At some point during the freakout, he arbitrarily decided that he’d take the table (positioned as another favor to me, which I didn’t pretend to believe this time), and we finally cleared out of the first apartment after a half-​hour of totally unnecessary frustration and anxiety. Moving is stressful enough — nobody needs this kind of drama from the «experts» we’re paying to guide us through it.
The move into the new place was more or less fine. They kept my stuff out on the street more than I would have liked, but that’s just an annoyance. Ultimately, I had more scuff and ding damage to my furniture than in any other move and a crack to my bedframe, but after the experience, I decided that I’m not going to get into it with Dumbo. This is the worst move I’ve ever had, and am happy to just have learned my lesson and moved on.

My daughter moved in yesterday! This is the 2^nd time we used Dumbo Moving and they are fabulous!
The men were on time, extremely helpful, took great care of her belongings as if it were their own and they are reasonably priced as well!

So, every time I read this «we would like to keep you as a repeat customer as we are growing and expanding rapidly» I think «so, this is what reading a lie feels like.» Oh, and here is another lie I read in my correspondences with Dumbo Moving and Storage «please reply with your decision and we will honor as you request.»
My son and I moved all of our belongings from our former place of residence to a storage unit. We hired Dumbo Moving and Storage to move us from the storage unit into our new home. UNFORTUNATELY, and you knew this was coming because of the 2 stars, we did not arrive at our new place with all of our belongings.
During my vacation I would bring back with me bottles of wines and spirits for a mini bar I planned on having in my new space. I would also purchase items locally (Kudos to Astor Wines). Sadly, many of those boxes did not make it into my new apartment. What really disappoints me the most is that of the hundreds of dollars of beverages that where «lost in transit.» the company offered me $ 50. Really Dumbo Moving & Storage?!? You thought that would suffice? I mean, I feel violated and I know that I didn’t leave the boxes at the place we left because we had to leave the house broom cleaned (it was empty), it was not in the storage unit after the movers took the boxes out because I had to check that it was clean before I could close the account (it was empty), so where else could the boxes be?
GRANTED there were only two guys moving my belongings and because of that, there were many instances when they left the truck unattended but, the likelihood of someone running up and grabbing heavy boxes of liquor is absurd. Not impossible, just absurd.
The reason for 2 starts… they were efficient, even though there were only two movers, they were quick. The person I spoke with to schedule my move, he was very professional. If ever I were to call Dumbo Moving & Storage (NO, I am NEVER going to do that) I would like to deal with the same representative and I called another moving company and the price I was quoted was astronomical in comparison. But, who knows, maybe I would have ended up with all of my things.
I am going to read over my contracts & if what I have signed already does not release them from this unspeakable violation of my trust, I will seek legal counsel. But, with all of that said, I do not hate Dumbo Moving & Storage. Would I recommend them? ABSOLUTELY NOT!!! HOWEVER, should you use them I recommend, and this is something that was a hindsight revelation, number your boxes. And not just 1, 2, 3, etc… but 1 of _​_​, 2 of _​_​_​, etc. Also, if it is not easily replaced, maybe consider keeping it with you if you can.
In the future, I will bring my internationally purchased items to my new home myself. That way, I don’t have to worry about missing boxes, $ 50 insults, and requests to «release Dumbo Moving and Storage, Inc. and its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms.»

We used Dumbo moving twice in the last 5 years. Both times they made our move almost effortless. Easy booking, clear explanation of charges, fast, reliable and hard working crew members. This time around our crew consisted of two people Vladimir and Boris. These guys were professional, hard working and created a stress-​free moving environment. They neatly disassembled and packed all of the furniture and delivered it to the new location without any damage. I only trust DumboMoving for all my moving needs, they are the most reliable moving company around.

We’ve moved a lot in the last five years. Which means we’ve hired a lot of movers. Some were good, some were bad, and some merely got the job done. Our move with DUMBO was by far the best.
We moved from Washington, DC to Brooklyn, NY, and got quotes from 10 – 15 companies. We needed the move to happen on a specific day, but a lot of the companies still tried to lure us with cheap prices and «7 – 10 day storage» — with DUMBO, Damir listened to our needs and set us up with a moving plan that was exactly what we asked for. More importantly, DUMBO was responsive and worked with us when we added more boxes to the order, and they stood by their flat rate quote.
On moving day, DUMBO sent a truck from NY to DC early in the morning, they loaded everything up quickly and protected my items, and delivered it to our Brooklyn walkup without complaint. The movers were very gentle with our furniture, using more caution than I’ve ever seen movers do. Even with the flights of stairs, the move went faster than expected.
From someone who’s been through a ton of crappy moves, I can’t recommend this company enough.

Dumbo Moving & Storage is top-​notch. They are professional, fast, extremely helpful, and very well priced.
We used Dumbo to move to Hoboken from Staten Island in 2014 and used them again last month to move to another area of Hoboken. Each move was done efficiently without any issues.
They are always available by telephone if you have any questions or concerns. I highly recommend Dumbo to anyone that needs a first-​class moving company.

So weirdly, I haven’t used Dumbo Moving & Storage BUT, I recently moved cross country within 9 months of 3 other friends who all DID.
I thought I’d be brilliant and ditch my old furniture, ship everything via FedEx Ground, and rebuy all my crap when I got from Brooklyn, to Portland, OR. Ditching /​replacing furniture was ok, shipping FedEx was ³⁄₁₀ for reasons like: packing your own TV & shipping it means it breaks, maybe; packing dishes to ship is only smart if you’re methodical /​not impatient, etc etc.
However, 3 friends — 1 from BK to Denver, 1 BK to Michigan, and 1 also BK to Portland — all used Dumbo Moving & Storage. All raved that their customer service was soooooo great, and they were soooo nice, and the stuff all came in good time, and for each of them the cost was ~$ 1500 – 2200 (1BR apartments with a lot of stuff and/​or furniture). I learned this from the first friend who left right after me, and referred the other two to DM&S as a result. (With FedEx, I paid $ 1400 to ship boxes, and then moar to rebuy furniture /​rebuild shipped bikes, etc etc.)
SO: learn from me. If you’re leaving Brooklyn, at least call them for a quote.

We had to move from a 2-​bed in Brooklyn to a 1-​bed in FiDi in a rush — it was a rough couple of days, but moving day was the easiest one.
I filled out the quote online, then Hugo contacted me within an hour with a quote, we talked on the phone and he very patiently answered all the questions — this really relieved a lot of the worry I had about that day. He was on top of the whole certificate-​of-​insurance thing, which was great because I was pretty lost there. I had no trouble updating my quote when we changed our mind about a few items on the day of the move, he just gave me a call and we talked through everything in a few minutes.
The crew was awesome, very professional, careful with our things. They had trouble with getting some furniture out because it didn’t fit, but they were pretty determined and stuck with it where I would have given up.
I’d definitely use them when we move to the next place, we’re very happy!

Not only did Dumbo quote me the cheapest price by a long shot (they were 50% less than their competitors), the site is easy to use and lets you pick what you’re moving so the estimate is extremely accurate. They are very responsive and organized on the back end. They were also extremely flexible when I needed to change my moving date.
As for the actual move, it went pretty flawlessly. Three guys showed up who knew the neighborhood and buildings I was moving to/​from very well so I felt like I was in good hands. They were lighting quick and just so friendly and pleasant. I felt very comfortable with them. Absolutely nothing was damaged or broken. They were very careful and professional. Top to bottom, I had an excellent experience with Dumbo and I absolutely recommend them.

We’ve used Dumbo Movers twice in the last 16 months. There will not be a third time. While they’re friendly and helpful prior to the move, day of the guys who show up to do the work are neither helpful nor cooperative.
In August 2014 in Washington Heights, their truck blocked passage on the street and the driver refused to move the truck a few feet to allow vehicles to pass. This year, in November 2015, they nickle and dimed things they claim were not on the move inventory. Also, they showed up on time but ended up being an hour late because the company and the driver didn’t call to let us know they were ready.
What was very problematic about the November 2015 move is the behavior of the staff and the inventory. The foreman refused to communicate and the movers used a lot of profanity. While we completed an inventory for a two bedroom apartment, there were items we didn’t want moved but taken to the recycle area and a few small items that were not in inventory. They refused to move the items to recycle unless we paid an additional $ 100 and the small items unless we paid an additional $ 118. It amounted to extortion as we had to be out of the apartment on November 30. The small items were:
— Small mirrors (2)
— Box (1)
— Small Plant (1)
— Small trash bag with comforter (1)
— Small trash cans (2)
Overall, a very unprofessional company. Would recommend you look elsewhere for a move in New York City.

It should have been the move from hell: from a 4^th floor walk-​up to a 4^th floor walkup, with an overnight stop for bedbug fumigation in between. Thanks to Vlad and his crew, what ought to have been a nightmare turned into a cakewalk: literally the smoothest, easiest move I’ve ever had, and I’ve moved 7 times in NYC.
Vlad and his guys arrived about a half hour early (after texting to say they were on their way) and were thorough, friendly, polite, and very careful with my belongings. They wrapped everything securely and even tried to fix an IKEA bureau that had never been properly assembled, saying it would be less likely to fall apart during the move that way — unfortunately all our nails were already packed, but I really appreciated the effort.
I had a lot of items that needed to go to the curb, including a box spring and some really gross area rugs (we have two cats). In the past, movers have refused to take things to the curb for me, but Vlad and his guys thoroughly emptied my apartment and even wrapped up the box spring in cellophane. As an added bonus, Vlad packed up my desk, chair, computer, and modem dead last, so I could work while they moved everything else out. So considerate!
The next morning they were at my new place at 10 a.m. sharp and moved all our crap up four flights of stairs at lightning speed during a rainstorm, somehow managing to not get any of our belongings wet. They made sure to ask where I wanted everything and put it all exactly in the right spot, even going the extra mile to make sure all the furniture was oriented properly. I tried to help but was mostly just in their way, so eventually I ended up just hanging out on the couch with my feet up while they moved boxes. Like I said, easiest move I’ve ever had!
Now that most of my boxes are unpacked I can say that they didn’t damage so much as a shot glass. Everything is in – well, not exactly pristine condition (because it certainly wasn’t before), but no worse off for having been schlepped all over Brooklyn.
I hope I never have to move again, but if I do I’m using Dumbo Movers and requesting Vlad.

I had Dumbo move me in 2013 and gave them five stars. I moved September 2015 and had a bad experience so I am updating my review
I have two main complaints about Dumbo:
1. Their storage facility is not secure. A piece of original artwork was stored in a box with several other posters and paintings. This is standard for them. They place a lot of framed items in a box and then separate them with large cardboard sheets. I got everything that was in the box but one piece of original art. The only place this art could have disappeared was in storage. Someone «shopped» the box and took the piece they liked. I know that they do not keep control of inventory in storage because when they moved me into my home they tried to give me a chair that was not mine. They had taken it from another group of adjacent stored items. Sloppy!
2. They bury you in paperwork/​emails to the point where it feels like harassment. If you get a bid but do not have an exact move date, you can expect an email every other day. When you get close to your move you will receive multiple copies of every email making it difficult to keep track of the forms you have filled out and those that are still due. The «paperwork» is left to you. If you send a verbal email to add/​ask something they do not read it, they just send you another form to fill out. The forms themselves ask for certain numbers that on the source documents are labeled with a different name – for example Order Number is really Unpackt Number etc. so the forms are difficult to fill out accurately. But be very clear — you will be the one that does all the paperwork.
When they do lose something of yours they will make a conciliatory offer, in my case $ 60, which I did not accept. Accepting their offer means you will not write anything on social media. That seemed so cynical and desperate.
On the plus side, because nothing is all bad…
— The foreman on the move in phase of my job was a spectacular looking human being — handsome, and crazy fit, head to toe. Movie star looks.
— The workers are generally nice, hard working, and respectful.
— They keep to their appointments.
— My first move with them went without a hitch.
NET: OK for a simple one day move. Their automated paperwork is terrible. Most important, I would not trust them to store anything.

I feel bad for taking so long to write this review, given the excellent service I received. I had to move to NYC from Philly on short notice for a new job. It is tough to book a great company only two weeks in advance. The movers that had the best reviews in Philly were all booked. The other moving companies I called were giving me insane estimates. A friend suggested I contact Dumbo Moving in NYC. I dont know why I didnt think to contact NYC movers!
For $ 1850 (including tip), the movers came to Philly, packed up my 1 bedroom apartment, drove to NYC and unpacked my 1 bedroom. I didn’t have to worry about an hourly rate since they quoted me a flat rate. I literally did not lift a finger. I did not buy any moving supplies. Super nice guys– we were joking around the entire time. Not a scuff on any of my furniture! Love these kind of moves!

Absolutely horrible. They first over charged me when they came to pick up my staff. They told it will be delivered 7 – 14 days from July 1^st. I got it July 19^th.
The items delivered are in horrible condition. Absolutely devastating. Torn, opened and broken boxes. Almost not single box is intact. The mattresses are dirty. I’m outraged and disappointed
I contacted the company and their response that it is my fault and not there’s!!!
Then I got another email from their feedback email wants to bribe me with $ 150 to remove my review!!! Very cheap attitude