Dependable Glass & Mirror Company

These guys are total scammers! They installed windows in my apartment with a 5 year warranty against internal fogging. I contacted them 1 week before the warranty expired to have them come up and look at the window as it was fogging. Their representative came up on ⁷⁄₁₄ and I showed him the defective window. I called them on ⁷⁄₁₅ and ⁷⁄₁₆ and was told someone would call me back. They returned my call on ⁷⁄₁₇ and then claimed that the warranty had expired. They also claimed at one point that the window was not theirs. I have an invoice from them dated 7÷16÷2010 and a warranty letter dated 7÷21÷2010.

I usually buy my glass in Bushwick or the Lower East side but because I work out of Gowanus, I thought I would get an estimate from them. They quoted me twice as much as what I would pay in either neighborhood. And when I told them so, they just shrugged, they weren’t even willing to negotiate.

Do not bring your business to these people. They are dishonest and will take advantage of the average, non-​contractor customer.
I bought a piece of glass from them that in retrospect, seemed overly expensive. I called in and asked for a quote on the exact same piece of glass and was quoted almost 50% less. I then spoke to a manager about it and she changed her story 3 times as to why there could be such a price discrepancy. When I asked her to simply refund the difference between the quote and what I was charged, she said I «should have bargained harder» when I placed the order. Shameless.

Our building hired Dependable to install some frosted glass doors and I only have great things to say about them.
In short: polite, punctual, high quality work. Everyone I dealt with was professional and responsive — estimates were sent and revised on time, jobs started/​finished on time and they even reinforced some joints in the door and brought us back our old glass at no extra cost.
Wholeheartedly recommend these guys!

Fast, efficient, professional and CHEAP. I’ve been using them ever since I bumped into one of their trucks after my first glass guy flaked and I needed someone fast.

I haven’t had this type of customer service in a long time– these people are amazing.
I had bought a piece of mirror from them for a project and left the piece unwrapped for about 2 weeks so I wouldn’t get scratches on it while I worked on the frame. As I’m installing and finishing the piece a day before the client is going to pick it up, I finally take the paper off the mirror to find scratches on it! So I call them up and explain that I bought it 2 weeks ago, and ask if there’s anything they can do. They told me to bring it in and they’ll take a look at it.
Luckily my shop wasn’t far away, so I brought it to them and they said that the scratches were really just water stains that are very hard to get out with Windex. I guess they have a special pumice abrasive that gets rid of them, so they gladly told me they could clean it while I waited.
I also had another problem with the piece– since I had asked for polished edges (which they did beautifully), the mirror film on the back no longer went all the way to the edge of the glass, which allowed a line of light to come through from that now angled edge. I explained this to them, and they said there was nothing they could do about the edges since they’ve been polished– they couldn’t make them flat again. They asked me what I was going to do and I said «I guess I’ll just cover it with masking tape, and I’ve learned my lesson», to which they looked at me funny and said «or we can just cut you another piece of mirror!». I said I didn’t need 2 pieces, and they told me they would just exchange it for the old one– no problem!
They EVEN did it while I waited. At the end of the day on a Friday. Seriously, these people are incredible. The ladies in the office are so pleasant and made me feel like the biggest priority of the day. Not only are they helpful and knowledgable, but they really cared that I was happy and satisfied. And even put the new piece in my car for me!
The new edges fixed my light problem and they also scrubbed it down for water stains. I’m now extremely satisfied with my finished piece and am proud to present it to my client. I will definitely continue to buy my glass and mirror from Dependable– these people have unbeatable quality and customer service.