David’s Glass Wks

I broke a glass table and needed a repair. Was in Brooklyn for the day. It was a glass table top that my wife loved. I looked online and saw 3 places within a half a mile of where I would be… After going to 2 stores I was ready to give up… the people in the front were dismissive & borderline nasty… Since I was 3 blocks from this place called David’s I decided to try 1 more time before starting home… it was 2:30 and I figured no matter what they said I probably wouldn’t do it because I didn’t want to travel back to Brooklyn and have to drive on that crappy Belt Parkway again if they couldn’t fix it while I was there… I walked in and was greeted by the owner Simon… I asked him when he closed and he said around 4. I told him my predicament and he said he would take a look… he even helped me carry the pieces from my car.
He said that he would definitely do it but it would be about 2 hours… I told him great and went down the block to eat. When I returned in an hour he was already finished and wrapping it in protective paper…
I’m glad I decided to check out the last store and I’m grateful it was David’s Glass.
Those other 2 stores could learn something from this guy Simon about customer service… he was helpful… polite…and did a perfect job…
He’s an old timer so he understands the value of his relationship with his customers… of which he can count me as a very satisfied one… I even bought another piece while I was there… oh yeah… forgot to tell you… he was at least 25% less than those 2 other stores!!!