Cross County Federal Savings Bank

I make withdrawals every few months to pay for my grandmothers home health aide. I was asked by the African American teller in the middle village Eliot Ave branch“what do you do?”… I asked her is that a question the bank made her ask. She said yes. I said I was a teacher and my family has had accounts here since the 50“s when the bank opened. She still had the nerve to say «the account says 1996… Are you kidding me? Who hires these unprofessional tellers. If I wasn’t exhausted from work I would have seen the manager. I intend to next trip.

its a bank, and it serves its purpose as a bank. there really isn’t much else to it, online bill pay for business doesn’t exist, pending and incorrect charges take at least a week to reverse, and the website constantly asks me to update my password. Its a bank, not the greatest bank nonetheless…

This bank came as a savior to me when looking for a small bank right in my neighborhood several years ago. It has everything that a neighborhood bank should have:
–conveniently located (right on Bedford) which is great when you realize you have five minutes until closing to deposit a check you need to cover your rent check (I wouldn’t know *anything* about that of course)
–decent amount of ATMs
–tellers who remember you and don’t look at you like you’re just a number
–no lines (the longest I ever waited was on late Friday afternoons)
–online banking
–no crazy fees for going under a minimum (I know people who never have to worry about such a thing. These people and I have nothing in common).
–overdraft protection (what? sometimes I’ve been known to not have time to pay attention to my balance, sigh)
–will give you small change if you need it (comes in handy if you tend bar at places that are always running out of singles)
It seems such banks are anomalies in the land of Citibanks, Chase Manhattan Banks and the like. Now that I’m dealing with friendly Midwest banks that are small and customer-​service oriented, Cross Country is probably the only bank that I’ve used in New York that is similar.
If you haven’t gathered yet, this is the perfect bank for us every day people who find such services to be somewhat tiresome to think about… until we really need them!

This is by far the WORST bank I have ever dealt with.
When you open an account, they put your $$ on hold for 30 days, will not cash your checks for a week @ a time, and will charge a $ 30.00 over draft fees even when you have $$ in your account that they are withholding from you.
The customer service is also TERRI ABLE. One women tried to give me an incorrect sum of money which her supervisor had to correct, another man asked me (2 different times!) to sign a form which prevented me from withdrawing my $$ for 14+ days for absolutely no reason, and when asked about it, told me I could still withdraw my money before then, but I just had to sign the form anyway as protocol.
Not one person who works there looks happy, and they let the customer know that. The employees have attitude, complain visibly, and I feel like I’m bothering them every time I need to use the bank, which is the job they’re being paid for!
The only good thing about this bank is Roma, a redheaded customer service rep who’s personality is sweet and endearing. The location is also GREAT if you live in Williamsburg, which is why I chose this bank to begin with.
The thing is, however, I feel like my $$ isn’t safe with them. I would rather use a small bank than a large one (esp. in this economic time!), however the dingy interior, bitter employees and unreasonable account expectations are not what I’m looking for in a bank. I would steer clear of Cross County Federal Savings unless you’re looking to fight with your teller every time you need to withdraw $$.