Clinton Hill Cleaners

Their machines work although you are not encouraged to use them self service of its not convenient for them. This is really a matter of them changing their sign to not encourage people to use as a laundromat but they want the business when they are slow. I’ve also tried full service with them and although they got it done they seemed put off when I dropped my laundry off. If your whole business is built on assist of people with their laundry wouldn’t you be a little more about it? Clearly I’m not the only person who feels this way about this place. Although it’s the closest laundry solution to my apartment I will walk an extra block to avoid this place.

Small, simple, quick. Those are the nicest things I can say about this place. They aren’t nice and are quite often rude. If there were a place closer to me I’d use it.

Like playing Russian roulette… If you’re not precious about your clothes or are interested in switching up your wardrobe with other peoples’, this is the place for you. If you’re the type of person that expects to get back what you dropped off or have them give a sh*t when your things are donated to someone else, this isn’t the place for you.

Pros:
They are fast.
Cons:
Where are MY clothes AND WHOSE UNDERWEAR IS THIS!!! The amount of clothing I have lost at this place leads me to believe they are washing everyones stuff together and trying to sort it out from memory.

They knowingly and purposely washed my dry cleaning (a cashmere sweater, linen pants and a linen jacket) because I was upset about a late delivery. In other words, they destroyed over $ 1,000 worth of clothes.

Terrible customer service. The owner would be embarrassed if he knew how his place was run. I have been a customer for over 3 years, and even though they mess up my clothes, I keep coming back. Most recently, they wash and folded all of my dry cleaning. Instead of making up for their careless handling, they insisted I was in the wrong. Never have I ever experienced this type of service. I am a loyal customer who spends a ton of money every month. Will be taking my business elsewhere to the new cleaners that opened up on Court St.

Unfortunately, the former tailor is no longer at this shop. I can’t recommend it whatsoever. A silk dress that I brought in for tailoring was hacked, a true chop job. They couldn’t even shorten the slip inside to the right length and I had to hack at it myself in desperation on a business trip. There are much better options in the neighborhood.

They are amazing. Reliable, never lost anything, everything including dry cleaning, laundering, and tailoring is top notch. Been going here for over 5 years even though I live in Fort Greene because it’s worth the trip.

Standard neighborhood laundry offering — items were clean but smelled slightly chlorinated, which led me to believe they use harsh detergents.
They do NOT accept credit cards, contrary to the info in this post.

They picked my laundry (included a comforter and a mattress cover), I informed the guy that these items are there and was NOT told of any extra charges involved. I expected maybe a few dollars extra charge for separate wash and low heat drying for those items but was charged $ 25 for the comforter and $ 10 for the mattress cover in addition to the charges for separate wash and low heat. When I called the store for amount owed, was appalled at attitude in explaining my charges. All in all — $ 60 for about 30 lbs of laundry seems mind boggling to say the least.
This was my second experience with these vagrants — the first time they overcharged me stating I had 10 – 12 lbs more laundry than I actually did. So this time I weighed my laundry and put in a little note with the approximate weight. Suffice it to say, NEVER going to use these people. In this neighborhood plenty to pickup/​drop-​off laundry services available.
Reading the glowing past reviews, I am not sure if they have undergone a change in management but such scumbag practices will surely affect their business.
EDIT: A 10 minute pick up time turned into an hour wait — but I was doing housework and thankfully and no where pressing to go.

Not perfect — they get something wrong every 8 – 10 times. But very convenient and pretty good. I’ve used much worse.

I have never been so unhappy with a laundromat or drop off laundry. When I try to do my own laundry there are none availible and when I drop off there is always a problem. They loose my soap, turn my entire load pink or fold up damp towels. I don’t get it. You would think with the amount of business they do they could get things right once or twice. The only reason I returned is because I cannot walk to the laundromat around the corner due to a broken foot. Bad choice now I have a ruined set of towels and sheets all for $ 30.

DO NOT GO TO THIS LAUNDROMAT. BUGS.
I’ve been dropping my clothes off at their wash/​dry/​fold for over a year… and it was always ok. UNTIL they gave me BUGS. (Carpet Beetles)
I know at least 2 other people have reported this issue from the same location.
I need to re-​wash everything i own, throw out my blankets/​pillows, and my entire apartment needs to be raided by exterminators.
I created a profile on Unilocal specifically to warn people.
This pertains to the Laundromat they own on Clinton St. between Atlantic and Pacific. I believe it is attached to the Cleaners — it is certainly the same owner as the cleaners.

Mixed review … I’ve been using them for years, and they have never lost anything. They also have the clothes ready when they say they will. And Joe the Tailor is terrific!
But I’ve had too many delicate wools come back with holes in them or, in the case of the suit I am wearing today, the fabric has shredded. I am now beginning to think that they use harsh chemicals that damage the fabric. I’m going to try someplace else.

Remind me not to post good reviews anymore. After I posted this, they lost a brand new pair of pants I brought in, and of course insisted that was impossible. Also, I think the laundry service uses too harsh a detergent as my family is constantly itching when we get our clothes back. Nothering they can really do about either, but, I figured I’d update my previous posting about «have never had any problems at all.» It’s a drycleaners. There are always problems.

I’ve had good experiences there in the past, especially with Joe the Tailor — whose work is highly recommended. Unfortunate experience today — my third attempt to speak to someone, anyone, and get resolution on a shrunken sweater. Third time being a charm, but not before considerable, pointless back and forth with the same non-​English-​speaking counter guy — look, I regret not being multilingual, but I am only equipped to conduct business in English — spoke to a manager, I guess, who insisted that I must have washed the sweater. Always a very frustrating, and ultimately counterproductive tactic — blaming the customer. Why, oh why, do business owners work so hard to plan and maintain an enterprise, borrow all of that money, work all those long hours, and then go so far out of their way to piss off regular customers, for no apparent gain? Why? To claim some kind of «victory?» He also insisted that all of his employees spoke English. Okay, yes, they do, but not enough to understand «My sweater shrunk, is there someone here who can help me,» repeatedly. I waited while they stretched the sweater more or less back to its original shape, and while they yucked it up at my expense in the back room — «No habla ingles — hahahahaha…»
Por esto, nunca volveré allí. Comprende?

Small, simple, gets the job done. I’ve done drop off/​pick up 3 times & have no complaints yet.
A funny point: it’s not located in or near Clinton Hill, despite its name. It’s located on Clinton Street in Cobble Hill

I got my dresses back over the weekend. Had to add an additional note about how great these guys are.
One dress was missing some snaps along the left torso and they replaced them all! Didn’t even ask for it and they didn’t charge.

Avoid this place at all costs. Despite the fact my neighbors had warned me about the place, I was running an errand at Key Foods, so I decided to give it a whirl and dropped off two dresses on Monday. I was told they would be ready on Wednesday. When I came Thursday I was told they weren’t ready yet. When I came on Friday to pick them up one dress had been absolutely destroyed. My sundress had bled and the colors had completely faded, despite having been dry cleaned successfully once before (the dress was only three weeks old).
To top it off, the owner was extremely rude and kept resisting my requests to receive the cash necessary to buy a new dress. He wanted me to pay for the dry cleaning! Finally, after taking him to the shop where I had purchased it and showing him what a non-​mauled dress looked like, he offered to either give me store credit (useless – god knows I will never return to this dry cleaners) or that I could wait at least three months for him to file the insurance claim. Obviously there’s something wrong with his business strategy – he clearly should have given me the money, being that he screwed up the dress it’s his responsibility to wait for the claim to be filed. Moreover, when I returned to the boutique where I had purchased the dress, I was told that that particular dress is not very fragile and should not have incurred damages upon being dry cleaned.
Moral of the story: watch out for this dry cleaner! There are plenty of good dry cleaners on nearby Court St, where the owners are polite, friendly, and capable. I am out a dress and had to front the money to buy a new one. That and I had to waste the morning trying to argue with the guy.

Just moved nearby and had to switch cleaners.
Saw the glowing review for Clinton and decided it was worth a shot since they’re very close.
So far so good! We’ve only used them once so far, but they have nice long hours (the boyfriend can pick up even after work) and everything came back clean and nice!
4 stars for now. may change as we begin to use them more regularly!