Chase Bank

This review is only for this Chase Bank location (Newkirk Plaza). The service is atrocious. Its the closest location to me, so I’ve been there countless times. The tellers behind the glass are are usually okay… But the other service (the people at the desks/​cubicles) is terrible.
First of all, they will make sure you have a nice long wait time. The sign in sheet is a total joke, they don’t look at it, but one time I went I waited and waited for someone to free up so I could replace a lost debit card, and though nobody else was waiting (which is why I didn’t sign in in the first place) the next available employee then walked over & said «you gotta put your name on the sign in sheet», and when I turned around to sign in, a frantic older woman storms in saying «I need a new debit card, this one here is scratched!» *waving her old card*, and the employee takes her to his cubicle & proceeds to help her immediately. So I guess they can pick and choose who «needs to sign in». Sure that was just a specific «petty experience» but it just fuels the flames.
Most other times I’ve gone there, they have given me trouble about little things that are out of my control, and consistently have such a careless and rude manner. Seriously, I’ve been to Chase branches all over NY and am never greeted & treated with as much negative attitude as this place. Every time I leave here I genuinely consider closing my bank account with Chase and taking my business elsewhere. I don’t think that’s the goal for your customer relations.
I understand that (in all industries) when certain things are out of their control, there is only so much a certain individual can do, BUT the employees here need to understand that being polite, helpful, and personable can go along way in the banking industry. When I express interested in opening an account or replacing a lost or damaged card, I’d assume your job is to HELP me do that, not waste my time, get nothing done, and turn me away with a «I couldn’t care less» attitude. I am nothing but professional when dealing with business matters and am way too polite to flip out on you in person but I can still share my experiences online… where it’ll reflect poorly on you… forever. *drops mic*

One thing i will never understand about chase banks. Today, when everybody try to simplify things by making as much as possible online, and the online banking is only becoming more and more available. Chase banks limit their online checks deposit to 2,000 $ a month.
This is a ridiculous amount for ant business owner in New york. And when other banks allow you so much more, i am seriously thinking about switching to another bank.