Biglittle Get Together

I had a very different experience than the other reviewer. I have hired BigLittle several times now and every time I am a hero because I’ve provided amazing food. Every event I’ve had them cater (now 4 in total) people comment about how fresh and delicious the food is. In fact, I almost always get asked for their card.
Lauren and Flannery are very professional, responsive and a pleasure to work with. Just this last week, I contacted them last minute to see if they could cater a very important work-​related event at my home and they made arrangements to do so even though they were both otherwise committed. They hired a server to come and deliver their menu — and as always, it was delicious.
If they are not getting back to you, call again — they spend a lot of time in the kitchen so they are not on email immediately (as you’d expect from a small business). Give them a try — they are terrific.

My Fiancée and I worked with BigLittle to cater our wedding, and contacted them early in 2011. After describing our needs and getting an estimate, they set out to create a menu for us. After receiving the menu, we met with them via Skype to discuss how to proceed. As per their advice, we made suggestions for how to modify the menu and sent it to them. Several weeks later, we hadn’t heard back from them. It was the norm for them to take about 2 weeks before replying to our emails throughout the entire process. Usually they would reply after I wrote another email asking whether they got the last one.
After finally getting back to us about our menu suggestions, they asked us to just say what we would like to have at the wedding (like Chicken or fish) rather than making any of the modifications we suggested. This was kind of annoying, since my Fiancée and I spent a long time planning the changes we sent them, but I understand if that’s easier for them. After we sent the response to this email another 2 or 3 weeks went by without hearing back from them. At this point I sent them another email to ask if they got it… Still no reply. By this point (Novemeber 2011) we began to realize that our wedding is fast approaching (we got our first Menu from them in July). We decided we should just sign a contract with them, even though they hadn’t given us a concrete time for a tasting yet.
We emailed them and asked to sign a contract. Again, no reply. I sent a follow-​up email a few weeks later… again, no reply. Another week went by and I called them and left a message. Again, no response. After another follow-​up phone call I receive this email from them:
«Firstly, we SINCERELY apologize for the delay in our response! Regrettably, the work with another client will have us traveling and cooking during the time of your wedding so we will be unable to provide you with your wedding catering. We are sorry that we will be unable to cook for you on your special day an hope that you can find someone else that suits your needs. Please keep us in mind for the future! Best of luck and we send you warm holiday wishes.»
After discussing the details of our menu so extensively with them, having several phone/​skype meetings, nearly a YEAR later our first conversations, etc, I would think that they would have either asked us to sign a contract or at least give us a courtsey warning that someone else was interested in that date. I guess that’s not how everyone does business. Then they have the nerve to ask us to «keep them in mind for the future?» That’s pretty ballsy.
As such, they left us a few months before our wedding with no caterer, when all of the quality caters would have been booked months ago. Their food may taste great, but this isn’t how I like to do business.