Bank of America

Abysmal customer service. After 2+ hours of run around on the phone, I came in to the branch mistakenly thinking that direct human contact would be better and one hour later, still no resolution.

Ciara Johnson was amazing today with fulfilling my banking needs! Customer service was top notch. Attention to detail like no other, and real commitment to getting the results that I needed. Self sacrifice and commitment to getting the job done.
BofA, take note: My experience with you has been marred with one disappointment after another, but Ciara has proven to be a beacon of light leading me to a promised land of true customer service and satisfaction.
Thank You

This Bank of America location is conveniently located near the busy intersection of Court Street and Montague Street in Brooklyn. And, since I do some of my banking at Bank of America, I feel lucky that this location is just a short walk away from my place. Another great thing about this particular location is the bank staff. All of the employees who I’ve interfaced with have been helpful and friendly. One time I did have to wait for a short while to get something notarized… but, BoA notarizes for free for their existing customers, so I didn’t feel so bad about the wait.
Things that aren’t so great about this location are the ATMs and the aesthetic of the bank’s interior. Almost every time I go to this bank, one of the two ATMs is out of service, and, therefore, the lines are crazy long! I don’t understand why they can’t keep 2 working ATMs at this bank. If lemon laws apply to ATMs, please let BoA know b/​c they seriously need to explore why one of their ATMs keeps breaking down. As for the bank’s interior, it’s just outdated and unappealing. If they’re going for a retro 70s vibe, then they’ve certainly accomplished their goal. However, I’d much rather visit a bank that looked a little more updated inside.