Aurora Hardware

The rudest most unfriendly people I have ever dealt with. Told me the wrong size screw and then wouldn’t take it back. Don’t bring them any business. I definitely won’t

Good store for your basic needs. Can make keys cheap while you wait. Lightbulbs, paint supplies, etc. If you need any basic home improvement items or toolkit belongings — they should have you covered here!

Excellent service, very helpful — After i felt to find what I was looking for at Crest Hardware, Aurora had everything. He suggested ways to get my job done cheaper. Highly recommended

I love this Place…
like an old timed hardware Store but with the latest products.
I also enjoy interacting with their knowledgeable Staff…
I’ve been shopping here for years and I Highly Recommend this Place.

I bought an outlet plug (so my kid wouldn’t play with the outlet).
I returned it within one hour because it din’t fit the particular outlet.
The guys at the store (where i have shopped many many times in the past) gave me a store credit that expires within two months.
It’s one thing to give store credit, but one that expires? Will never buy anything there again.

I love these guys. I see some seriously mixed ratings in here, but I have been in this store 2 dozen times for 2 dozen different needs and every time I get great service, friendly, funny. I even made a return once without a receipt and they didn’t ask a question whatsoever. They’re good dudes. Love having em in my neighborhood.

Great people. Alex and his father (the old man with grey hair and glasses that claims to be a simple employee when you try to negotiate prices, claiming his boss won’t let him, but he is the main owner), Red, Shawn (who’s nemesis is an Ukbek named Sputnick), and the rest of the crew know their stuff and don’t try to sell you crap you don’t need. If they don’t know an answer they are honest and say, «I don’t know.» They will even send you to a competitor. That is what every family owned business should operate like. Their place is small so their selection isn’t crazy but it is still effective. The only two sections that need some upgrades in stock are electric and plumbing. Prices are fair enough for the neighborhood, quality of items is fine. Store hours are perfect for real life needs. Their locksmith knowledge and skills are great and their keys are not the cheap kind that break in your lock like 11 211 and the other places. Supporting this business is something one can do with a smile.

Best hardware store around.
Super helpful

WAAAAAAAAY overpriced. Yes, just like everything else in the neighborhood. Specifically, here, they are gouging customers based on the fact most of their customers lack basic construction knowledge. Most recent example: Furniture Dolly @ Aurora $ 52. Furniture Dolly @ Crest $ 23. When i called their Owner out on their BS, he gave me this finky smile. Perhaps you’ve seen this smile before. The only alliteration that comes to mind is the smile you get when you hop in a some stank 3^rd World taxi where the driver asks about your trip only so that he can find the right time to come back with some stooges and steal your internal organs with a hacksaw — that smile. Its that beady eye smile. Its that smirk the mouth muscles are forced to make as the venom sacs slowly fill.
Fu*k this place! Fu*k their venom smirks. No one, who knows what they are doing, comes here. Point blank. No pro wants an arbitrary 40% + markup. They are ripping off people and keeping their customers stupid.

This hardware store almost always has what I need and it’s easy to find. They have always been very helpful too — and it’s right in the neighborhood no need to walk or subway over to those big chain stores.

So suprised to see the good reviews here. 2 years ago, I made a key copied here, but I had to run to the store again to make a new copy because the first copy just couldn’t open the door. Luckily the second version worked out — so they are able do a nice job but why not just do it in begining.
And today, I wanted to make a new copy of the key because my mom is coming. Well, I went to the store there is one guy asked me if I need any help, he is very friendly. i said i just need to make a key copy. He told me to ask another guy who was stading at the cashier. Ok, I told that guy what I need then he made me TWO copies of the key… I was supried and asked why, he insisted that I said two copies, and kept asking me to think about what I really said… He was so mean, and keep saying he is not a perfect person but he is perfect at his work… seriously? what a joke.

I am a little surprised to see what great ratings this place has. I have to say, I live right around the corner from this place and am now in search of a new hardware store to go to, even if that means getting on the subway.
So far these guys usually can give me what I need but the service leaves a lot to be desired.
Maybe I am going at all the wrong times, but 3 of 4 of the staff members I have asked for help, have given me one word, snarky answers. They don’t seem to be able to leave their seat behind the desk and if I need help finding something, point in the general direction rather than assist me. I see them being rude to other customers, not only myself and are some of the least friendly people at a local business on Bedford I’ve met.
That being said, there is one younger gentleman who always seems willing to help, and often jumps in when the other men behind the counter are too rude to assist. Noname young blonde man is very appreciated and if all the employees were as friendly and eager as him, or even half as helpful, I’d have a much different rating.

This place is great. Every time I go, they help me out, sometimes even directing me to a cheaper option if they think it will serve me better. Wonderful little neighborhood store.

Great store in the neighborhood. The staff are friendly and always very willing to help find whatever we’re looking for. They’d even recommend a cheaper product if it’d achieve the same goal.
The store is fairly small, so finding things might be hard. Just ask for help.
Highly recommended.

Awful!!! DO NOT GO HERE.
I bought paint stripper from them and it was seriously ineffective. I’ve used it before and this stuff was less than standard.
I went back to the store and explained that it wasn’t working and the guy was A TOTAL JERK TO ME. I was polite and sincere about everything. As soon as I said I wanted to exchange it, he started talking back to me. So unbelievably rude.
They refused to exchange the product and told me it was my loss.
I really was completely honest and totally polite.
I went to the hardware store a few blocks away and actually got quality service and a better product.
DO NOT GO HERE!!!

I love this place. They pack so much stuff in a tiny little space, and the employees always know where to find whatever widget I need. 5 stars.

Good
Service
And open
On Sundays when
Crest decides to rest and I have free time.

Aurora Hardware helped me complete my mission of «obtaining both a package of ant baits and a lint roller at the same store without having to venture off of Bedford Ave.»
This hardware store is more organized and way less dustier than most. An employee gave me assistance without me having to ask for it.

I finally found a place where I could buy a plug converter to use my european and brazilian eletronics and appliances.
The guy at the counter is super friendly.
I paid less than 2 dollars for each. I don’t know if it is expensive or not. They saved my life !
The store seems to have everything…

I like this place. The guys who work there are so helpful and not just trying to make a buck. I got a tiny screw stuck in the wrong hole in my laptop. I couldn’t get it out. So I went in here and asked if I could borrow a magnet (no sense in buying one for this one task). They didn’t blink and handed me a magnet-​on-​the-​end-​of-​a-​screwdriver thingamajig. I tried, but couldn’t get the screw out. The guy up front gave it a shot, spent 5 – 10 minutes on it, finally go it. No charge.
Today I’m looking for a good programmable thermostat for my house. I called them up just now, asked what they had. They told me the make and model of the two they carry. «So you can look it up if you want to,» the guy said. So cool! (I called W R Harware on Manhattan after that and the woman who answered told me she had three but was too busy to find out the brand names.)
UPDATE: I bought the thermostat from them for $ 50, but then discovered the list price, not the discount price (according to Amazon) is $ 32. I’m willing to pay a little more to give my business to a local shop, but that’s excessive. Disappointing.