Atlantic Optical

Great eye exam the Dr was very through and the doctor was very kind too bad I can’t remember his name. The sales girl was very professional and helpful her name was Kisha, she was very effective in getting me to buy frames that looked great on me but cost a fortune. Well worth the price and I checked the price online they were fairly competitive for a mall based store. I deserved a good pair of glasses and treated myself to a great pair of specs that will last me a long long time

My annual eye exam was quick and to the point, friendly staff. However, be forewarned about pricing. They will charge you a $ 130 fee for a «contact lens fitting» in addition to your exam fee, and then require you to order contact lenses through their store if you want to use your insurance credit. Their contact lens prices are 2x times the cost of what you can find online. Left feeling thoroughly price gouged.

I’m confused. Is it common to be brought out a basin with soap and water to wash my hands to remove my contacts at eye places? Where is the sink… Where does the doctor wash her hands? Does she wash her hands? And on top of that, this was all about to go down on the sales floor. I left as soon as I saw this being set up. Weird.

These last few reviews are hilarious! Ha ha. It’s so obvious that they are fictitious and staff written. I went there about four and a half years ago to get glasses. I was ripped off. While I liked the frame I got and the doctor was pleasant enough, the manager at that time was a letch. She kept trying to add on additional things that I did not want such as transitional lenses. I hate transitional lenses and told her I did not want them. She said okay. When my glasses were ready she had apparently put in an order for transitional lenses and other things which I can’t remember at this point that brought the price up to over $ 600. B! tch. At the time I just paid the fee, got my glasses, and vowed never to give them my business again.
Well it’s time to get new glasses again and I figured it’s been so long maybe the quality of staffing has changed. The location is so convenient for me and I’m in that mall ALL the time anyway. I figured I’d just call to see when the optometrist would be in for me to get examined. Convo below:
Me: Hi, can you tell me when the optometrist is available?
Staff: Monday — Saturday. (Insert dry uninterested tone)
Me: Okay but can you tell me what hours he or she is available?
Staff: Monday to Saturday.
Me: What hours please? (Why was I getting an image in my head that I was speaking to Lyric’s friend from Jason’s Lyric with the long thick box braids and acrylic nails twirling gum around her fake nail)?
Staff: Monday through Saturday from 11 am to 6 pm.
Me: Thank you… click
Here are a few words of advice to this establishment as well as others like it. You’ve got a lot of competition. Consumers have a lot of choices. You need your jobs otherwise you would not be working there. If you didn’t NEED a job, I’m sure you would not pick this type of establishment just to keep yourself busy with your accumulating fortune in the bank. Professionalism, honesty and courtesy go a long way. This is common sense. Unfortunately, shamefully people still don’t get it.

I wrote a review for this place a long time ago. It was actually the first one for them. Now I am back on Unilocal and notice my review was somehow changed… as well as my profile pic. I don’t know what catagory this should fall in… review. bad business… I don’t know. but I do feel like calling them.

These are some great girls who run this place, Keisha is amazing and filled with life and also taste. She really knows what she is doing, plus she loves what she does and that is rare in this world, I am so impressed with her. But it seems that all of the other girls are also fantastic. Very good selection of frames but it is Keisha that makes this place a five star business.

An accident and my glasses said see you! After calling around a few places, I found and liked this store’s telephone etiquette and what they offered in terms of pricing so I made an appointment.
The optometrist (I think it was Dr. Joseph) was a stand in but she was so patient and kind. She explained several things that I didn’t know before.
The sales reps were awesome even when they tried to up sell but come on, and I quote «you’ll be in these frames for roughly two years girl, get the best, look great, live a little, you’re worth it» lol. If you’re afraid of the home-​girl sort of sales rep this store isn’t for you. As for me, I loved it, feel like I’ve gained an auntie and a cousin «HEEEEY!»
Picked up my glasses and got a full, patient introduction to my new «features». For those of you who wear glasses you’ll totally get how important this introduction is. If you don’t well go on with ya bad self eating all your carrots as a child! lol
Excuse the rambling. All I’m really saying is these people were awesome and sending a HUGE THANK YOU for their assistance.
The End.

I have only gone here once but it was a good experience. They took me as a walk in, with not much wait (20 mins) and the staff and doctor Thomas were very professional. Shae, the main staff person I interacted with, was very helpful and even reminded me to take an itemized copy of my receipt for my flex spending. There was a problem with my prescription lenses when they arrived and they fixed them for me in under a week, and called the day before they said they’d call to tell me they were done. All in all, a good experience. I hadn’t seen the negative reviews when I went, they were just the closest to me that report directly to the NY state DMV so I went. Glad I did and frankly I’m surprised by the negative reviews. I didn’t experience anything but professionalism.

Very bad experience. The staff is rude, uninterested and frankly lazy. Complete and utter waste of time.

Thanks for your response ‘Atlantic o’! But please do not insult my intelligence. I failed to mention that this occurred in the summer of ’13, possibly your hours were different at that time? And your response shows the level of professionalism and customer care you will receive, if you choose to visit Atlantic optical. I know this is the location I visited because I pass it every time I take a trip to target and as I pass I see that it is usually empty. As expected. Your living up to your Unilocal reputation. But yeah thanks for your response.

Unprofessional, unorganized, and seemingly incompetent. Needless to say, I’ll be taking my eyes elsewhere.

I made an appointment for myself and my daughter. The doctor I met with was wonderful. I really appreciated the time she took to examine our eyes especially my 5 yd old daughter .
The staff was nice, especial Caroline (or Carolyn). She really helped me select a cute pair of affordable glass for my daughter.
As one review mentioned, the selection is not the best.. Most of the glasses were way too trendy for me.

an optical shop that doesn’t sell supplies to fix eyeglasses. further, they don’t seem to have any useful info. this place is an absolute joke.

I had a stunningly bad experience with Atlantic Optical. Although the optometrist was professional and courteous, the front desk staff were rude. To make matters worse, I felt like I was at a used car dealership. Even before I’d been seen, Chey, one of the women working in the front, was trying to lure me into buying contact lenses through them. When she quoted me a price, I was stunned that it was nearly twice the price I’d paid in the past. Once I was finished with the exam, she asked me what I wanted to order. I told her I’d like to try out my new prescription for a few days, before I decided. At that point she «informed» me that I had to order lenses at the time of the exam, otherwise my eye exam was not included. This seemed completely weird to me, so I told her I’d put a deposit down for the contacts until I decided that the prescription worked for me. When I got home, I called my insurance company to clarify this policy. They told me this was a lie and that I did not need to purchase contacts in order to have an eye exam. I was livid and now have to try to get my money back (which I don’t predict will be easy). In short, DO NOT GO HERE.

Where do I start?
Manager is very rude! Lacks professionalism and could use a retraining in customer service!
Business hours on the door stated that they are open Mon-​Fri 10am-​6pm. I waited outside for approximately 40 minutes until they decided to open their doors at 10:35 (very professional, great way to keep customers coming)! I initially made an appointment with the manager (I was able to distinguish her distinctive accent from our phone convo) who advised me that if you already had a contact lens prescriptions to update the prescription would cost $ 50. She also told me she scheduled me for a 10am appointment (keep in mind, I waited outside for 40 minutes so what appointment)?
Needless to say, she (the manager) didn’t honor what she stated over the phone and clearly lured me in under false pretenses. Instead wanted me to pay $ 189 for contacts and an exam. Granted, if this was told to me over the phone I could of made a conscious decision of whether I wanted to come in or not.
So thank you, Atlantic Optical for wasting my time! Oh and your amazing customer service or lack thereof were disgusting. I will never step foot into Atlantic Optical. Ever. This is what I get for trying to go the cheap route.
Be weary of this place. Take your business elsewhere! It will save you the headache.

DO NOT COME HERE!
Incompetent staff and they take an advantage of customers!
I live one block away from Atlantic Optical, so it sucks that I have to write a bad review about a company in my neighborhood.
Here is just one of the many issues I have had with them. My lady ordered glasses through them, and they gave her a cracked pair. Atlantic Optical took back the glasses, and had a new pair ready about a week later but these were also CRACKED! They took back the order for a second time, and once again gave my lady another CRACKED pair of glasses!
I would not suggest going here unless you enjoy wasting your time.

O STARS to the infinite power!
I had two separate issues. My contact lens ripped in my eye & I needed a new eye exam for my 1800contacts yearly prescription. I called 1800contacts to assist me with finding a not so expensive eye exam. Low & behold Atlantic Optical had the exam for $ 75. I really needed my contacts & didn’t know where else to go.
While on the phone with 1800contacts, the lady called Atlantic Optical to schedule an appointment. We confirmed an appointment for 2:30pm the same day. After confirming the appointment, the lady & I continued to talk on the phone about Cohen optical. We were just exploring all of our options. Out of nowhere, the chick from AO chimes in with an atitude & starts debating me about my union benefits & how I paid for previous eye exams. Mind you, I thought she had hung up already but she was ear hustling the whole time. Shortly thereafter, the chick from AO rudely hung up on us.
Fast forward, I get to Atlantic Optical where I was told very rudely by a different chick then the one on the phone that my appointment had never been confirmed & that I would not be seen. I asked how how she knew the appointment was never confirmed when she was not the one on the phone with me & 1800contacts! That was a bold face LIE! Why would the lady from 1800contacts fax them all of my information if we had not confirmed? Unilocal the appointment was CONFIRMED.
The chick that told me I had no appointment was on the phone the whole time while telling me I had no appointment. I told her that it was unprofessional to be on the phone while dealing with a customer. She replied that she was on hold for 22 minutes. I asked her what that had to do with me!
The chick that had been on the phone with me & 1800contacts sat there & said nothing while me & the other lady went back & forth. Finally, she chimed in that she felt that I liked Cohen optical better & should «go there then». So I told her she was spiteful & rude. that, she had cancelled my appointment because she heard me talking about another eye place & that was just wrong! Another woman working there had the nerve to say «you have options & we have options too»! How’s that for customer service?
By then I was LIVID! I went OFF! When I walked out of there, people outside were clapping & cheering! Apparently, the whole mall knows how disgusting they are.
I then called 1800contacts again. My eye was bothering me & I needed a lens bad. They sent me over to MILAN Optique on Smith street & Prospect Place. The guy there was great. He gave me a free pair of contacts & gave me a discount on my eye exam for all the trouble I had gone through.
If you want to be ignored, treated like an option, & talked to rudely then go to Atlantic Optical. If you want good customer service, great prices, & a great optician then go to Milan Optique.

I have been going to Atlantic Optical for about two years now and I am always satisfied with there services. They are very attentive to me and my family. Great customer service. The doctors are very nice and never let me walk out the exam room with out explaining what is going on with my eyes. Now my whole family comes to Atlantic Optical.

Friendly and knowledgeable staff (Shae is wonderful), and GREAT Dr (Bindu Thomas). I had a good experience here with renewing my contacts prescription — they gave me a bunch of samples to try, and Dr. Thomas even prescribed steroid drops for my eyes because they were so dry. Had no issues with contacts coming in and available for pick up the day they told me they would be. Not a wonderful selection of frames, though — they seem to carry more gaudy designer stuff with labels all over them — this is Flatbush Avenue, after all.

The best doctors experience I ever had!
The glasses were good and worth the money also,