AT&T

Have been in the store for 10 minutes now. Haven’t been acknowledged. Was not offered assistance. Standing here with no help in sight. Honestly will be going next door to Verizon tomorrow. Worst service or lack there of I have received in a very long time

This review is for the employee Mohammed M. We were at the store this weekend to resolve an issue that had been ongoing for a couple of months. We previously had been to the store, and they told us it had to be done over the phone. When we contacted customer support at home, they told us that the problem had to be resolved by going to the store. By the time we went back to the store, we were frustrated with all the miscommunication and just wanted the problem to be resolved. Mohammed stayed on the phone with them for two hours and he was successfully able to solve the issue. Very professional, helpful, patient, and understanding employee. Good job!

Love going to this specific At&t store even though it is not the closest one to my home but I am able to run some errands around the area when I am there.
The staff is very welcoming and helpful and I feel like home when I come by to manage my personal lines, my employee lines and my family lines.
Mike who is the manager over there takes a leadership approach with my accounts and either handles them himself if it is not too busy or makes sure I get the appropriate help from one of the other sales associates.
Keep up the good work team!

Subpar customer service, please don’t act like you don’t speak Chinese when you really do. They hired you for that store because the customers in the neighborhood speak a certain language so you can assist better. Yes I am taking about you, Winnie. I would have left that store immediately if my mom hadn’t want the phone.

Service was professional and helpful! I didn’t feel rushed at all which is a rarity especially during this iPhone frenzy season. If patience is a virtue, then Ricardo is the most virtuous of all. He’s the man for the job!

One of my really close friends introduced me to this place several years back and from that day on. I’ve never gone anywhere else for my upgrades! I used to goto those asian stores along 8^th ave because supposedly they always have some special rebates for new smart phones. But i’ve always get the feeling like they doing somethin shady. On top of that, their customer service was like 1star.
When i first came here, i was taken care of almost immediately. They looked up my account, told me the price and any special discounts they have. They helped me set up my phone, switched all my contacts to the new one. They also provided me quick tips on how to work the phone. And by the time my transaction was done, they did one thing i’ve never seen asian stores do. They took my purchase, came around the counter table, walked me to the door and opened the door for me then handed me my bag with two hands and thanked me. That part just made me feel like their customer service was A+!!!
So since then, i’ve been going back for my upgrades and they always spend their time with me to answer any questions i may have. They also help me check my bill/​phone to make sure everything is correct.
I always recommend this place whenever my friends tell me they wanna upgrade to a new phone (if theyre at&t users like me!)
Keep up the good work guys!!!

The store itself should be a 3 stars at best — average service, disinterested reps, blah…
But this is a review about Justin — by far one of the most competent and customer-​service oriented employees I’ve seen. At first, he volunteered a lot of details about a plan I was thinking about switching to that the Customer Care on the phone omitted — and thanks to his insights I realized that that plan wasn’t right for me. But the real service came later… I bought an upgrade phone for my mom and another rep sold me the phone. I asked her not to activate the phone since I was bringing it to Chicago as a gift and would activate it there; of course she didn’t listen and activated it — killing my mom’s current phone leaving me no way to even contact her and let her know that her phone is no longer working! Then the rep told me that there’s nothing they could do, the SIM card was deactivated and that’s that. And then Justin came to the rescue! He got on the phone with the tech support and after 1 hour was able to reactivate the phone! The whole time he was telling me what the tech support was doing, keeping me in the loop about every step — while being friendly and patient.
Justin saved the situation, fixing a mistake that wasn’t even his to begin with and turned this fiasco around. THANK YOU JUSTIN!

I wish I could give my customer service experience, or lack thereof, no stars. I have never been treated so horribly by an employee in my life. I came in with a two week old iphone 5s which had been purchased directly from this store. My issue with the phone was that it was not properly charging. When I came in Ricardo was the representative who came to help me. I handed him the phone, he glanced into the charging port and stated, «well there seems to be some sort of water damage». so i politely informed him that was not possible and to please check again properly or pass it off to the tech department for further inspection. Then the following happened…
He sighed heavily and condescendingly shined his phone light into the port and said…
«Look over here, you see how thats changed to a golden color? It means there is some liquid damage here, I can’t do anything for it you will need to buy a replacement for $ 200.»
I was appalled, but still nicely asked him to please get a second opinion, which he refused.
I took my phone to the apple store the next day, the representative took my phone looked into the port and said oh I see the problem and proceeded to pull out a small piece of lint. Happy to say my phone is now charging perfectly fine.
I am disgusted at the inadequacy of the representative at the AT&T store. He was not only rude but tried to make me feel like a liar who had secretly dunked my phone in water and tried to get away with it.
I may not know much about technology Ricardo, but I do know this, if a phone is water damaged and a charger is plugged into it, the entire phone will short circuit (its really just basic science knowledge that my little sister who’s in middle school informed me of)

I don’t normally write bad reviews and follow the philosophy that if you have nothing nice to say don’t say anything at all, especially on a website that can affect someone’s business.
Now, my experience here was far from grand. I went over to get a replacement sim card for my phone because I didn’t want to order one online for free and wait a couple of days to receive it in the mail. The store representative, a tall, African American lady in her late 40s or early 50’s, sent me off telling me that she cannot help me because I was not an authorized user on the account (my mother is, and we share a family plan, a last name, and an address as stated on my driver’s license).
This would be a completely acceptable interaction if she didn’t repeatedly ask me a series of condescending questions of why I needed the sim card and what I was planning on doing with it after I already let her know. She even rudely asked me if I was planning on using it for an iPhone, which my family and I have never owned. Weird. I felt like I was being talked down to like a child by a suspicious mother instead of a knowledgeable representative who is paid to provide a service to paying customers.
Luckily for me, I walked over a block and a half to the next ATT store and was properly helped by someone who is not presumptuous and knows how to do their job.

I’m reviewing their service center.
So my phone broke, guy at the store named Ronaldo helped me out, told me to send it back and they’ll send me a new phone asap. It was true. 1 month later, was hit with a bill for $ 500 plus tax! Apparently the phone had water damage even though Ronaldo in his notes specified it did not. Called AT&T, they didn’t give a hoot. Dragged myself back to the store to see Ronaldo, he got on the phone with corporate… for 3 FREAKING HOURS. Speaking to the supervisors supervisor on my issue. In the end everything was resolved all because of this man. He’s an asset to the local community and deserves some bubble tea from across the street.

This is a real at&t store, not an authorized dealer store.
When I renewed my contract with At&t, the sales lady helping me was really nice. She seemed a bit eh in the beginning but then she warmed up and became really helpful. In the end we were talking because one of the phones that were on display was stolen, someone had ripped it off the cord connecting it to the display counter. It was a blackberry and not iPhone, go figure…
The sales lady was really nice… the company, not so much… I hate AT&T now… HATE!!! argh!!!
***Can I rant about the company here??? Well here it is anyways…
I call this morning wondering the exact date that my contract expires. The customer rep said April 2^nd. My billing cycle ends on the 28^th. My question to her was that is it ok if I end my contract the day my cycle ends. The rep couldn’t answer that and she had to connect me to another person in another part of the AT&T call center.(can’t find the specific word) Anyways, I’m on the phone with the new rep and I can hardly hear him… it’s like if he has his phone a foot away from his face. I told him he sounded distant and he said something else like if it’s a problem he can call me back. I refused. my simple question turned into him trying to keep me as a customer…10 mins of me being silent on the phone while he’s trying to sell me new contracts. I told him no and he still tried to sell me stuff so I had to cut him off. He finally answered my question and it pissed me off even more. If I end my contract on the day that my billing cycle ends I will get charged 60 bucks. If i end my contract the day it ends, I will still be charged for the whole billing cycle… ARE YOU FACKING SERIOUS!!! So I told him I know he just works for the company but that’s ridiculous and this is the reason I don’t want to stay with AT&T…He understood. I felt like he was going to continue to keep me as a customer so I told him I couldn’t stay on the line for too long (even though I had nothing else to do) so he finally let me go…
I HATE YOU AT&T…I liked you in the beginning (2001). That’s when I first had AT&T…