American Self Storage

Please don’t store anything here. Their units are not mold resistant. I had to dispose of pictures, books, even small kitchen appliances due to the mold infestation grown while stored. Management would not reimburse anything, and insisted that I continued to pay for the unit while I sorted through it.

Here I am. At the front door on a Thursday at 4 pm and this damn place is CLOSED ??? The phone rings, rings, rings and no answer!?? Their website, Unilocal page, and Google info say they should be open until 7pm. I rented a f**** van today to pick up my stuff! Learn some manners! You have lost your mind and another customer!

Full disclosure: This review pertains to my experience with this facility until about 2010. I can’t imagine they’re much different now, and judging from the other reviews that appears to be the case. I found it pretty reasonably priced, but on the day I came with two friends to finally move my stuff to an apartment, I discovered that a toilet had overflowed into my storage space. You read that right. This was not just water, in other words. Miraculously, only a few items were damaged to the point of needing to be thrown out. Two things about this made me livid: 1) that it happened, and 2) that they didn’t call me and notify me that it had happened. In the end, they pressed me to settle the issue under the table — without involving insurance. I didn’t actually have issues before that point (and my stuff was in storage for 2 ½ years), but I can’t imagine anything worse happening in a place where you’re storing stuff to keep it safe and free from damage, etc. I could never go back there.

While this storage facility is reasonably priced, I was very upset to find my unit infested with cockroaches after storing things for the summer. Several of the bugs were dead, but they can still lay eggs and the thought of my stuff being contaminated is disgusting. Not a clean facility.

I shake my head at the level of service I received when I came to pay my account last month. I had come back expecting the same level of smooth service I got when I signed up. Unfortunately they switched over to a new system just a month ago and I happened to be the first customer who was paying a year in advance.
Now when I asked to pay for the year I had to clarify:
Desk person: You want to pay for the rest of the year? *proceeds to count several months on her fingers*
Me: No. I said I want to pay for a FULL year. *in which I proceeded to put up fingers corresponding to 12*
BUT I also had referred someone to use this place the previous year and was told I can still get the $ 50 credit when I renewed my contract. So I asked if that was still valid. The woman said if it’s mentioned in the old files it will be. Low and behold it was. I was entitled to my $ 50 referral credit. Fantastic, as paying 12 months in advance is pretty pricey.
Here’s the kicker though, I’m told that after I pay the full 12 months THEN I’ll receive my credit… Well that sounded fishy as hell. So you’ll deduct the full amount from my credit card and then give me $ 50 back? Yes, was the response I got. I said fine, as long as I didn’t get screwed on the credit.
So I was charged and then she gave me some print out saying she wasn’t sure if the $ 50 credit kicked in that I should call and talk to the manager during the week during normal business hours. Really? I do not live in the state of NY. If you guys mess up on my credit how would you know what credit card needs to be reimbursed. More importantly why do I need to contact you about a mistake you know you probably made. It’s super easy to charge me then it should be just as easy to credit accounts as your flyers advertise.
This place seemed like such a good deal in the beginning but they in effect screwed me over on the credit they promised me. If it wasn’t for the fact I plan on leaving the country in another year I would have taken my stuff out and be done with this place. I was extremely disappointed with giving them repeat business as they’re not well equipped to handle customers who pay in advance.

Our stuff was water damaged while being stored here. Their contract says they’re not responsible for items damaged while in storage. Guess they knew something they weren’t telling us.

The staff were mostly all very nice as the other posters noted BUT some of our electrical cords and furniture were eaten by rodents, rats most likely. A lot of our stuff was also just generally dirty from rodent activity and we had to do a lot of cleaning. On top of their generally high rates, the facility makes you pay for a monthly insurance policy. When I tried to collect for our expenses I got a very nice email back informing me that the policy explicitly states it doesn’t cover damage from rodents and that I was on my own. Very clever. I would definitely look elsewhere.

We had to move to American Self Storage after getting evicted by the Public Store warehouse across the street as they were «doing renovations».
America Self Storage proved to be a great alternative– family run, warm in the winter and cool in the summer, and good security. It’s a bit more expensive, but well worth it. Highly recommended, especially over the alternatives in the neighborhood.
PS — The Public Storage place on Gold Street is a total dump — no security, it’s NOT temperature controlled, and is run by fools.