Active Moving

Worst company I’ve ever dealt with. Horrible customer service. Over promised and under delivered. I was stressed out the entire time they had our stuff because of how poorly they managed our move.
They actually called us 4 days early before pickup and told us they needed to come the next day or else they would cancel the contract. They were VERY aggressive on the phone. We were backed into a corner so we spent all day and night packing.
Movers were grumpy and strong armed me through the signature process on contracts. They rushed me through them saying they had to go and stuff was already on the truck.
The delivery date time span mysteriously doubled and then I had to pay an extra $ 600 to get the stuff in an even reasonable amount of time.
When they arrived finally I had to pay cash before I could even SEE my stuff. When they opened then door, all our stuff was on a single pallet which had toppled over and everything on the bottom was crushed. Luckily only some cheap stuff was broken Iike glasses, a mop, etc… but it could have easily been worse.
I’d easily pay double to avoid dealing with people like this. Not worth the savings. Lesson learned.
AVOID AT ALL COSTS!

This letter serves as my account of the experience I had with Active Moving, INC. I will start from the beginning, I contracted Active Moving INC on 2÷2÷2015 with a downpayment of $ 620.00. My sales representative was Chris. During my vetting period with Chris, I asked him if his company was a broker company. He said no. That was the first inconsistency. The total cost of my move including 10 weeks of storage was $ 1900, give or take a few dollars. I emailed my contract to Wells Fargo Claims Department. The day of the move arrives, March 26, 2015, and I find that the movers who come to my apartment are from a totally different moving company. I was lied to by Chris. Basically, another company would have been in possession of my items and at that point anything could happen. The head mover comes in and starts adding charges for everything. He went so far as to quote me $ 40 for tape. That should have been included in the cost already, what moving company doesn’t supply tape. I should be clear, this is not tape to secure my boxes but to secure their materials. This is not my first time moving, I have moved across country three times now. He added charges for the wraps to protect furniture. Chris told me my mattresses and furniture will be wrapped, at no charge. That is standard across the board. By the time, the mover finished adding all these cost plus he said I had 700 cubic sq ft and not 380 cubic sq ft, my new price was $ 3500. He said the only way he could come down on price is if I left my kids bed. My kids bed was confirmed on the list. By coming down on the price, he meant to $ 2800-​$ 3000. I could not afford it. During, the time of the move I tried to contact Chris several times for help. He hung up on me the first time and then sent me to voicemail every call there after. Before the movers left, I asked about the refund of my deposit and the mover called Chris. Now he answers, to say the mover had to ask their manager if I should get my refund back. I am confused and upset at this point because I did not pay that company. I sat calling back and forth between both companies, only to hear that you are not getting your deposit back, dispute it with your bank. The head mover said the same thing. This company left me in a very bad predicament. I had only three days to move out of my apartment and two of those days were on the weekend. I can now prove that the movers were being deceitful in the move. I successfully had my items moved by another moving company on March 31 2015 and it was only 451 cubic sq ft to be exact. I feel I deserve my deposit back. This company was dishonest from the start.
Update: They forged my signature on documents.

I am dealing with these crooks in my driveway right now. originally it was $ 2500 which we said no to. They kept lowering it until it reached $ 1900 which we agreed to. Now that the movers are in our driveway it’s back up to $ 2500 with all the «extra space» we took. Noone would return emails or calls this whole time and now we are forced to pay what they are charging us because we have no other options. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!

I went online to look for a moving company and I got inundated by a million different movers. At this point, I think that I have a PhD in the moving scene. I happen to speak to Mike with Active moving, he was very genuine and upfront with me. Among all of the estimate that I got he was a little bit higher than the majority of the companies but I realized after speaking to him that the majority of the guys that I spoke to were «brokers». What i thought would only take me a couple of hours actually took me over a week. My experience was positive and I want to thank Mike and crew for their professionalism in guiding my family to our new home in Florida. Above all it was a good experience. Thanks again.

I just had a conversation with Jake or some such name. We’d actually already made a decision to go with another company and therefore not pursued using Active Moving, but I’d like to give a 1 star purely out of his response to me politely expressing we’d gone with another company. He then rather than end the call started to berate the other company to the point that I just had to hang up. He then sent me an email about ‘spotting dishonest movers’…I assume if I read it it would point me directly to them.
I think its very telling to deal with a company that immediately starts to berate its competition when not chosen.

I emailed, they called right away gave me a quote, he said he was emailing me a confirmation, I was about to agree but when I told them I was not on the first floor and knew I had to pay for extra floors Mike said «I don’t want your business» and hung up on me. I was happy to pay extra, and I still have no idea why someone just hangs up on you after being rude. It was funny because they hung up on me faster than they could send the email. oh well, on to the next…

I hired Active Moving, Inc. in September to help me put the contents of my brownstone apartment in storage while I awaited the beginning of a new lease. It was a terrible experience and I can not in good conscience recommend that any one ever hire this company.
I understand that movers are running a business, and I didn’t make a fuss about them (1) charging me $ 20 for an extra box, (2) wrapping furniture that didn’t need to be wrapped, (3) including filling out paperwork and an automatic 30 minute travel time in the hourly fee ($ 100/​hour), but I drew the line at bizarre behavior that arose with regard to the tip. Before unloading the truck, I showed the head mover the storage space. On the way back to the truck he asked me how much I would tip them and I explained that I didn’t know because it depends on the service received – which I obviously wouldn’t know until the job was done. He explained, that he needed to know immediately because depending on what tip I agreed to give, they would work faster and better. I expressed how odd I thought that proposition was and explained that’s not how that works… imagine a waiter/​waitress saying that to you at a restaurant! It’s completely inappropriate and I refused to comply with the request.
The formerly nice head mover suddenly changed attitudes. As soon as we got back to the truck he demanded $ 400 payment otherwise they would not unload the truck. By way of background, as we filled out the paperwork before the actual move began, I explained that I would go to the ATM after the move because I was not informed about their cash only policy until they arrived. He agreed and said that wasn’t a problem. But after I refused to tell them what tip I would give them, it became an issue. The head mover refused to give me access to my belongings, called his boss, who I informed of the misunderstanding; the boss was irate and disrespectful. In the interest of getting my belongings and avoiding any further conflict, I walked to the ATM to get cash. I was gone for about 20 minutes. A friend of mine stayed with the movers. They literally stood around waiting for my return and charged me for that portion of the move. The whole experience was bizarre.
To be clear, I’ve worked with movers before and have never had this level of conflict. Further, I’m a great tipper (the movers who moved my things out of storage into my new apartment were tipped 35%!) because moving an apartment is no small task. But these movers didn’t deserve to be tipped — they were overpriced to start with, disrespectful, and for lack of a better word, sketchy.