Luther Brookdale Honda

Long story short, Brookdale Honda replaced my rear brake pads and rotors back in Feb 2016. Less than 4 months and 5600 miles later, the rear right pads are worn out. Brake pads usually last up to 30,000 miles so this sounds fishy to me. They claim the pads were defective but why is it only the rear right that’s defective and not the rear left? They told me I had to pay $ 217 for labor although the pads would be covered under warranty.
I should had checked my receipt then but only found out recently that they charged $ 84.77 for the aftermarket pads. I went on Brookdale Honda’s website and saw that they only charge $ 87.11 for the OEM Honda pads (Part# 43 022-​SV4-​G22 or 43 022-​S84-​A50). The issue here is that they originally quoted me less if I went with aftermarket pads instead of OEM pads. How can anyone trust a shop like this? Finding an honest and trustworthy shop is hard enough, I just want my review out there so others know to stay away from places like these. Sure, if they change their mind and not charge me for labor I’ll be more than happy to update my review.
1. Please enlighten me on how this is fair when the brake pads were parts Brookdale Honda selected, not me. For all I know, they could had bought $ 20 brake pads and charged me $ 87.
2. Brake pads and rotors were originally changed by Brookdale Honda on Feb 15, 2016. On Feb 25, 2016, had to take it back in because rear brakes were causing wheel vibration, noise, and causing the wheels to reach abnormally high temperatures. Re-​lubricating brakes helped this go away. Why enough lubricant wasn’t used in the first place shows that installation of the brake pads and rotors was not properly completed.
3. Less than 5,600 miles later and the rear right brake pads are scraping the rotor. Brake inspection from today shows that caliper is not at fault, therefore the brake pads reached pre-​mature wear due to other reasons. If brake pads are defective then why isn’t the rear left scraping my rotors?
Summary of previous receipts:
2016-​02-​13 @ 140,791 miles
Perform brake inspection. Your brake pads have been inspected and found to be in fair condition. The lining is between 4mm-​5mm (disc) and 1mm-​2mm (drum). The rear brake pads are worn to 3 mm. Recommend rear pads and rotors. Advised customer of repairs needed on their vehicle. Needs rear brake pads and rotors. The customer has been given an estimate of $ 532.15. The customer declines at this time.
2016-​02-​15 140,878 miles
Replace brake pads/​replace brake rotors/​rear. Please use aftermarket parts. Rear pads and rotors. Replaced rear pads and rotors. Rotors replaced $ 54.72 (Qty: 2) Pads replaced $ 87.44 (Qty: 1 set)
2016-​02-​25 @141,445 miles
Perform brake inspection. Had brakes done and now rear driver side is grinding and making wheels hot. Cleaned and lubricated the braking components. Took it on a test drive and all is operating per design at this time. Advised customer to come back in if other issues continue.
2016-​06-​07 @ 146,389 miles
Checked all braking components. There were no seized calipers, no stuck slide pins, and the caliper pistons are operating per design. Aftermarket brake pads would be covered by warranty. Recommend replacement of the rear pads with the resurface of the rotors. Also recommend performing a brake flush to ensure all air is out of the braking system. Customer declined work today.

I usually go to Hopkins Honda but this time it seemed more convenient to come to Brookdale Honda. I got there and was ignored for 10 minutes before anybody greeted me. They quoted me an hour for an oil change, which seemed long but I didn’t question it. I waited an hour and 20 minutes before asking what was taking so long and they told me it would be just another 10 minutes. If you want to waste an evening, this is the place for you. If you value your time, go to Hopkins Honda.

PLEASE STAY AWAY from this place! I cannot stress this enough! I like my Honda Accord hybrid but don’t like this Luther brookdale Honda location. The general manager, Jim Haertzen was completely nasty and unprofessional! I try to explain my situation to him and he says he does not have time for this nonsense and threatened to hang up on me several times. Again, this is the GM of this establishment. He also says he does not have to listen to what i have to say and they did nothing wrong. This GM and establishment is the absolute WORST in customer service! I have never dealt with anything like this in my life. I will be reporting this company to the BBB and the Minnesota State Dealer Board. I give this place ZERO stars!!! Also, Bryan Stumpf the service manager is extremely disrespectful. Not surprising after my contact with the GM of this place. HORRIBLE place!!!
I forgot to mention that I did not buy my car here but did get my hybrid battery replaced which I paid 3000 dollars. This is how this place treats you after they take your money.
I would NOT recommend anyone to go to this place to buy or service your car!

If I can give this place a 0, I would. Brought my Honda Pilot here for a regular oil change and now they say I have to replace the oil pan because they can’t screw the oil pan bolt back on. The price quote I got is around $ 600.
The manager brought me back to look at my car. I ask if i can try to screw the bolt back on and what do you know, it bolt back on with no problem. Now they want me to sign a waiver saying that Luther Brookdale Honda is not responsible for any damages because I did’t replace the oil pan. I guess I have to change my own oil from now on.

My car started having issues over Christmas and the check engine light can on. Being that I was from out of town they were able to shift some things around and get me in quicklyGSMZU6ENJ5VX

Buyer beware. Used car manager lies

Just bought a 2015 crv and have less that 4000 miles on it. My tire got punctured so I bring it in. They can’t patch it so I have to replace it. I am already a little peeved because I’ve had the car for two months but things happen, then I’m told even if I buy a new tire from them it’s not covered under any warranty unless I buy extra (and even then it only covers $ 100). I was told that in 2015 they started doing roadside assistance and no longer replacing tires. I should of bought the car without tires and got them at costco that does have some coverage. Not going to be buying another honda from this dealer and I’ll be taking my service needs elsewhere.

Sales/​signing my lease was easy, but the service department is a joke. First off, if you ever go in for a service, if the reps are with other customers or finishing up a work order, expect to just stand there (and look/​feel like an idiot) without being greeted, sometimes up to 10 or 15 minutes.
Also, my lease is under my father’s business and we have multiple leased cars under the business name. I’m 2 years into a 3 year lease and have requested so many times that I only want service info regarding the car I am the driver for. I also asked NUMEROUS times that when I call in and give them my direct #, that they only mention and schedule services for my car/​bring up my car right away. This request has always been answered with a «Yes sir, we can and will do that.» I call a few months later to schedule another service, give them my #, and then the service reps always ask which car I’m calling to make an appointment for. It’s so frustrating that they cannot handle a request like that. It’s also frustrating to get multiple service reminder phone calls and emails for the vehicles I am not the driver for. As I said, I requested this to stop numerous times, to no avail.
Also, their services/​oil change are not called «oil change» like that. Instead they are called something like «Minder A Service» or «Service A1». To the normal consumer and myself, I have no clue what this means or what it entails and they don’t even offer to explain it to you. Medical bills and services are easier to understand.
Maybe I’m just 1 person out of a lot who’s had horrible experiences with the services department, but if you can do your own services, have your own mechanic, or can do your services elsewhere, I’d recommend that.

Brought our ’03 CRV in because the check engine light went on and a few days later all dashboard lights all went on and car died on the road. They charged us for a diagnostic and said it would be almost $ 900 for an alternator and battery. When I asked if this would solve the problem, they assured me that it would, so I approved the repair. Less than a week later, the check engine light went back on and I returned it for service. They charged me another $ 140 to diagnose a leak in the emissions system and give me another $ 900 estimate. Come on! This is a Honda with less than 100k miles. I don’t expect to have to replace the alternator, that it would cost this much, or have leaks in an emissions control system.
This is why dealers get a bad rep.
READ THE OTHER REVIEWS. AVOID IF YOU POSSIBLY CAN!

I recently bought a car at Luther Brookdale Honda but the experience was less than satisfactory.
On May 19^th, I went to Luther Brookdale Honda and spent approximately 30 minutes on the sales floor while I looked at a new Honda CRV. I opened doors, sat in it, and inspected the engine compartment. Did any sales person greet me or offer to answer questions? No! So I assumed that my business wasn’t needed and I left. However, the next day, May 20^th, I decided to stop in again hoping to find somebody interested in letting me do a test drive. Again, I was ignored. So I asked the receptionist to page somebody and soon I was standing in front of a salesman.
The salesman arranged for my test ride and rode along with me but was obviously in a hurry to return to the dealership. He was very curt, offered no information about the vehicle, and answered my questions as briefly as possible. .
When we returned, he arranged to have my trade vehicle inspected and then things went from bad to worse. My Trade In was in excellent condition but the salesman gave me the Kelley Blue Book «Good Condition» price. He would not show me the actual invoice for the vehicle that I was purchasing. Instead, he grabbed a large notebook with generic pages of similar vehicles. I should have walked out but I knew what I was willing to pay and eventually we reached an agreement on the «out the door price». When I mentioned that I was pre-​approved by Wings Federal Credit Union at a loan rate of 2.99% APR, He offered me a better rate of 0.9% APR if I financed through Honda Corporation. I asked what my monthly payment would be and he went into another room. He returned with a monthly payment amount that I found acceptable.
The salesman escorted me to the waiting area and told me that the business manager would be ready to see me in 15 or 20 minutes. I waited for almost an hour during which the salesman walked past me a few times and never updated me on why his original time estimate had stretched to an hour. He obviously didn’t care about my schedule and I realized that I was merely a Dollar Sign to him. Such lousy customer service! Eventually I walked over to one of the business offices and confronted the salesman and a business manager who informed me that he had just received the deal and would need more time before they would be ready for me to sign the papers. The business manager also informed me that the promised 0.9% loan through Honda Corporation only applied to Honda Accords. I was furious. Not only had my salesman shown no appreciation for my valuable time, he had lied to me about the loan percentage rate. I didn’t walk out because I knew that the vehicle was the best on the market and I didn’t want to start the process all over again at another dealership. So I told the business manager to finance the deal through Wings Federal Credit Union and that he had exactly 10 minutes to prepare all of the papers to finalize the deal.
Exactly 10 minutes later, I was in the office finalizing the deal.
On May 21^st, at 8:30 AM, my salesman escorted me to my vehicle, opened the driver’s door and handed me three keys. At no time did the salesman ever thank me for my business or offer to show me any of the features of my new vehicle. In fact, I’m still struggling to interpret some of the cryptic instructions in the owner’s manual.
Later, I received some automated emails asking me to rate the service that I had received from this dealership. When I related the preceding information to the general manager, he responded that he was as «disappointed» as I was in regard to my negative experience. He told me that he was developing a plan to compensate me for my troubles. Today, he sent me an email telling me that I would receive a gift card worth $ 200 for maintenance services. I told him he could keep the card because a brand new Honda vehicle shouldn’t have significant maintenance issues for many years. I really don’t think that this dealership’s general manager cares about anything but his profits.
I can tell you that I very much enjoy my new car but, if anybody asks me about my experience while purchasing my vehicle, I will tell them to buy their car somewhere else.

Hmm… Whenever you see an establishment with less than two stars, don’t go there.
Scenario– I began asking difficult questions in regards to my CRV and a recall, where instead of the GENERAL MANAGER answering the question, he asked me– «Have you ever watched Donald Trump’s Apprentice? Well, you’re fired! (As a customer) And yes, I can do that!»
This is the worst place ever! And I’m not the only one to feel that way. Trust the majority of the reviews that give this place worth nothing– they are not all lying. They would gladly take your money, and then tell you that you’re car is just «old». Funny though– you sure want me to trade it in to you!
FYI– I really give this place zero stars, but it doesn’t let you do that!

Joe Haertzen did a great job assisting us with our 2015 CRV purchase. The new vehicle price and the trade-​in allowance for the old vehicle were fair and equivalent to the Internet data.
The people at the dealership were all friendly and helpful.
Even though Brookdale Honda is not the closest Honda dealership to us, we will «make the drive» for new vehicles in the future.

After their building upgrade, I really though their service would improve as well. I can see where most people like the new waiting area and all the fancy gadgets available. Well, none of that would’ve happened if they didn’t charge us so much for everything! I really dislike their customer service. And I’m not talking about the check out counters as of course they’re happy to take your money. I mean, the folks who are suppose to greet you when you pull into the garage and actually service you. Could you please be more approachable instead of just looking at us and walking away like you are super busy? And if you are, why schedule us all in if you can’t handle it? Also, I’ve done a lot of repairs with them and they charge you lots for labor. Some of the projects I’ve done doesn’t even take that long, but they make it so they get more money out of you.
If you’re looking to do services here at this particular location, and as Toyota would say, «keep moving forward.»

Friendly service in a nice area. My rep, Lucas, found coupons for me and ensured my service was finished in a timely manner.

Somehow the service dept always screws up things. When I went in to pick up my car after a service recall I noticed on my receipt that they tagged on extra $$ for a part that I specifically said NOT TO REPLACE. They never accepted wrongdoing– if they had I would have said no biggie just leave it on and I would pay the extra even though I specifically said NOT TO REPLACE. WITH AN ATTITUDE Joe (claimed to be the mgr) said he would put my old part back on. I agreed. Went in, they got my part back on much WORSE THAN IT WAS. I had had enough at this point and just left. Very disappointed.
I must say that Shane was courteous. Others screwed it up. I am DONE WITH THIS PLACE. NO MORE.

I like the option of scheduling my service online. The problem is when I schedule a service I expect that my appointment time will be valued and that in turn I will have to wait less. Somehow this never happens.
My express oil change ends up taking an hour and a half every time!!! Really? That seems like such a long time doesn’t it? On top of that they always want to come out and talk to me about all the services they believe need to be done to my vehicle. And when later checked out by our friend who is a mechanic rarely do half of them really need to be done. However, several years ago they missed a HUGE recall on the transmission of my vehicle and then tried to weasel their way out of covering it even though it was under warranty.
I can maybe understand some of the recommendations that they give me on the vehicle but this last time there was something with the air bag (which was a safety recall) that they had mentioned at beginning of the oil change appointment but never mentioned to me after… did they replace the air bag??? Did they order the part? I have no idea. And with something that is that important I would think that this would be their first priority if they cared about their customers. I am going to start looking for a new place to get my oil changed. It shouldn’t have to be this difficult.

I was looking for a 2014 Honda Ridgeline SE and found the exact truck I was looking for at Brookdale Luther Honda. Salesman Abbes was awesome and I’ve never had such a low stress, easy price negotiation for a vehicle in my life! My new truck was ready for delivery as promised, on time and the delivery process was fast and efficient! I feel like the staff at Brookdale Luther Honda are an extended part of my own family… Thank You!
A note on the new dealership facility: It’s awesome! I love everything about it — especially the complimentary Starbucks coffee and newspapers! Please do not change a thing! :D

Beautiful new facility and helpful staff. I had my battery replaced (hello Minnesota winters) last week and brakes done yesterday. My dad has been a customer for over 30 years and we highly recommend Luther Brookdale Honda!!!

My wife’s Honda Pilot’s transmission appeared to be going out as the car was hesitating and some engine lights were on. Thinking that the dealership would be the best place to fix it, I took it here. After a couple of days I was told that it needed a new transmission, new O2 sensor, and a new alternator. The estimated cost to fix it was $ 6,000 + tax. Since the car had 140,000 miles I came close to just selling the car to them and looking for another one. But finally decided to see if another place could do the repairs cheaper, so I went to TSI Transmissions down the road fully prepared to spend a few grand on the repairs.
A couple of hours later, I got a call from TSI transmission who stated, that Brookdale Honda was wrong, the transmission and everything else was perfectly fine. Instead a fuse had partially blown which was causing the odd performance and error codes, cost to fix: 30 cents. They installed a new fuse and the car drove like a dream.
I called Honda back to see if I could get my $ 150 or so back I spent on their analysis, and rather than apologizing they were rather defensive. They stated they were sure there was more to the problem that just a simple fuse, the warning lights would eventually go on, and that the other transmission place was clueless. I finally told them to call TSI as they seemed to really know their stuff, which Brookdale Honda proceeded to do, when Honda called me back they backed away a little and were much less defensive, but still claimed my car had problems and the lights would go on. They did refund the cost of the analysis, but they didn’t offer to refund the cost of renting the loaner car, nor did they even offer an apology for trying to bill me $ 6,000 or even junking my car.
Now a couple of months later, I’ve traveled with the car on a few road trips, and put on another couple of thousand miles. The car handles like a dream, and not once has any warning lights reappeared. I even invested in a OBD-​II Data Link Connector so I can interpret any problems myself, and it hasn’t reported anyting.
I honestly don’t believe that Brookdale Honda intentionally deceive me, and the problem was likely due to accidental negligence and an over reliance on the vehicle’s computer codes. However, what I didn’t appreciate was that once their huge mistake was discovered they didn’t do much to verify and/​or rectify it. I would have been happy to take the car in for further examination with the new fuse, I think I should have received an apology, my rental car should have been at least paid for, and maybe even thrown in a couple of free oil changes for my inconvenience. Instead I was treated with derision, denials, and near hostility. Unless I am force to return (due to a vehicle recall), I will never be stepping foot in another Luther automotive dealership again.

Where do I even begin… I brought my car in today to get an oil change, I pull into the express service and stood outside my car waiting for someone to help me for about 10 min!!! Everyone just walked passed me or looked ate but didn’t even bother to acknowledge me! I go up to a service advisor and asked him who I am supposed to talk to to get help around here he replies «I’ll be with you when I’m done here» and walked away. RUDE!!! It wasn’t that busy in there, there was another man waiting to be helped as well but noooope we both stood there awkwardly.
I already dislike my Honda as is but this makes me dislike Hondas even more!
I do no recommend this dealership, they’re rude, not organized, and excuse my language, they’re shitty!