Zoots

Told by a checkout guy that there is a special $ 13 on blankets so I brought our two down blankets. One had an allergy cover on it.
Picked them up today and disappointed to see blankets were $ 16 each… and an extra $ 27 for the allergy cover.
No notice or warning, nothing the lady could do at the checkout.
Done with them.

I can’t find the actual Zoots location but it’s on North St. or Ave. near the Cambridge water supply reservoir in Waltham. It took me over two weeks to get two of my coats returned. I went to the store during the scheduled pick-​up and my coats weren’t there. I returned when I was told my coats would be ready and they weren’t ready. Zoots wasted my time. When they finally found my coat and told me that I could pick them up with no charge, they tried to charge me. I refused to pay until the store agreed and then left. I will never ever return to a Zoots. Why can’t I give 0 stars on here!!!

Horrible, frustrating and incompetent place. They don’t care at all about their customers.
I left just a pair of pants to be hemmed and they ASSURED me (again and again) that I’d have it back within 3 days as I bought the pants for an interview. When I go to pick it up, they say it’s still with the tailor and that I would have to come back the next day to speak with the manager. What? Ok, so I do that. The next day they tell me that they’ve given it to another customer, and that that customer is in New York. Great. Can I have a refund of $ 120 for the brand new pair of pants that I left with you? No. Well, can the issue be resolved somehow? No. Fantastic, thanks, keep up the great job you’re doing here then.

This is one of the worst dry cleaners I have ever been to.
I brough a bunch of clothes in on a Tuesday, including a dress I needed for an event over the weekend. They told me everything would be ready on Friday evening. When I pick my clothes up Friday evening my dress isn’t there and wasn’t delivered from the plant that day. They gave no apology and no solution other than I could pick it up on Monday evening. Additionally, they are extremely unorganized. My clothes weren’t together and it took them 10 minutes to find everything.
They have also shrunk most of the clothes I have sent to them. Some worse than others. A shirt I had them clean is noticably tighter, not to the point where I can’t wear it but the comfort of it is gone. Then a few days later I put on a black skirt that I have had forever and that has been dry cleaned many many times and it has shrunk several sizes. I will likely never be able to wear it again. No other dry cleaner has ever shrunk my clothes so badly.
I have also noticed that most items don’t seem clean, they still have the same marks and stains they had when I brought them. Don’t go here, not worth the money they charge you for shrunken not clean clothes.

I really wanted to like this place because it is close by and one can pick up clothes 25hrs a day.
But the service is very expensive and inconsistent. For example, I dropped off my clothes and asked to pick it up the next day. They charged me extra for this and did not have all the items ready when I needed it (and did not even call to let me know).
Too bad…

I swear it is my last time to be there. Below is my experience with this store: 1. The clerk misplaced my jacket and someone else took it away for 2 months. When I checked with the clerk, I was told, no worries because anyway the one who took your jacket would return it because her’s jacket was still in store. 2. I asked to dry clean my suede bag. When I received it, all the stains were still there. The only difference is my bag now was in a plastic bag. 3. I bought a coupon and the clerk told me it could not be used because it only applies to new customer. But what she can do is to charge me the cash I paid to buy the coupon, which means I spent $ 50 for $ 100, and the cost of dry clean is $ 40, she can regard my coupon as $ 50 cash and leave $ 10 credit for me. I would never ever enter in this store anymore. Avoid ZOOTS!!!

I agree with Jared above — they forgot the «cleaning» part of cleaning. Although, I, too, go back (occasionally) because of the convenience.
I also don’t recommend that you get your carpets cleaned there. I had a couple spots that were missed, so I called them to come back. The man never returned my call, the store said he did — it certainly wasn’t on my display, let alone come back. I went out and bought a bissell cleaner for the amount I paid them, and it’s been wonderful ever since!

I’ve tried to avoid writing this review especially as a longtime customer of my neighborhood Zoots, but the last straw was when the store lost my favorite shirt and made little-​to-​no effort to resolve the issue.
As background, I have had a semi-​positive experience, but like other reviewers, this place is pricey, and one or two my items have come back with buttons re-​attached with safety pins.
I used Zoots because its convenient to have a CC on file, and to be able to pick up items after/​before work hours. They do have the rewards program, but I have been using Zoots for 3+ years on a monthly basis and the only time I was able to use the reward was when I asked for my coupon. The manager told me it was expired because I was never notified I had a $ 10 off coupon in the first place.
In Sept, I dropped off a silk shirt after hours and never heard from Zoots again. I have visited the store three times, and called three separate times to follow up. Each time, the staff person tells me they don’t the item on file (obviously), and promises to call me back but never does.
In speaking with staff members at Zoots, I have tried to polite/​patient, but the final straw was when they told me they don’t think I even dropped off my shirt in the first place. I had to insist on reviewing store tapes to verify I dropped off my shirt, which the manager told me she would «try» to do despite being really «busy». If the store had any real customer service policy, they would have communicated what the next steps were, and attempted to compensate me for my lost item, or provide free dry cleaning or basically ANYTHING for a customer who has spent hundreds of dollars dry cleaning at this store.
In October, I tried to bring a blazer to Zoots for same day service, which costs extra and can only be picked up the next day after 5pm. This is not «same day» service. I brought my blazer instead to Best Cleaners across the street for $ 9 and picked it up the same day.

I went in here yesterday for the first time, about 10 – 15 minutes before closing, to quickly drop off some dry cleaning. My work hours are such that it is always difficult to get to a dry cleaners during business hours, so a friend recommended zoots as they are supposedly more flexible. Never in my life have I been treated so rudely. The man helping me, Tim, was snide and visibly annoyed as he began to take my clothes. He asked if I had an account, to which I replied No and then he sarcastically remarked «of course you don’t». I was really taken aback by his blatant rudeness, of which I’d already endured nonstop since walking in, and id had enough so finally I said «what does that mean, of course you don’t?» He started to say he was having a bad day, but still didn’t offer any apology or change his tone. I said «listen, I came here because I was told your customer service would be wonderful, so if you can’t treat me in that manner I will take my business elsewhere.» He literally thought for a second, and said «ok go ahead». Wow. Is this how zoots treats new customers and conduct business? Seems pretty unbelievable to me considering the sheer number of competing dry cleaning businesses in the neighborhood. After leaving Zoots, I only had to walk a block before finding another dry cleaners with its doors wide open. When I walked into the other place, I was received in a friendly accommodating manner– the dry cleaner there compared to Tim at Zoots– it was night and day. I have to say that for all the effort Zoots puts into its store presentation and orderliness, it could really use a LOT of help as far as it’s employee attitudes and customer service is concerned. Very disappointed

Complete incompetence, all members of staff explained they are new !!!
May I make a suggestion try and keep staff? Also 15 mins to find my clothes and adjust a rush charge ?? Laundered items that I asked to be dry cleaned …
Please do yourselves a favor and never use this store, if the ripped carpet on the steps doesn’t give you a clue on how this company doesn’t care the staff and service will definitely back it up …

The actual location is fine, with a kind and helpful staff. However I wanted to alert people that your nicer items can get stolen. I take my husband’s business attire to be cleaned all the time and they do a good job, but as soon as I took a limited edition, designer dress in it disappeared. I don’t think it was stolen from the Brookline Zoots, but since the items get shipped to a centralized location I think an employee snatched it from there. I have also learned the same thing happened to a friend of mine who lost a cashmere jacket which the company refused to pay for.
What is so jaw-​dropping is the fact NO ONE will help me at the centralized location. They acknowledge the dress is missing and more than likely stolen, but requests to have them resolve this has led to a lot of time wasted on my part. And I have been told they will not fully compensate me for the loss of a designer item. I have never been this mistreated and ignored by a company.
My advice, do not take your nice clothing to any Zoots location.

I dropped off a bunch of shirts and after leaving got a phone call stating that some of the shirts were of a specific fabric blend which required hand-​ironing and an additional fee/​shirt. The clerk was courteous enough to give me 20% off the order since it was my first time but this additional fee was for ¹⁴⁄₂₅ shirts and was made known to me after the fact. Also, when I went to pick everything up on the day I was told, not all of the items were available and I had to come in on a separate occasion to pick up the remaining items without compensation for inconvenience. Quality of the cleaning was average. Length of service was long. Cost was a little more than other places in the city (for the non-​fabric blend shirts). If you own an Express dress shirt, do not take it here unless you want to pay upwards of $ 4 for the same wash/​press you can get at most any other cleaner.

I have had great customer service at Zoots in Brookline. Every person who works there that I have met is friendly and helpful. My clothes comes back clean and on time, and if we missed a spot, they send it back and do it again. I also love the feature of being able to pick up after hours. I use this all the time. I think Zoots in Brookline is great!

What a rip-​off!
I tried zoots for the first time because my favorite dry cleaners closed! First I showed up to drop of my clothes at 7:30 am (when they open) and the doors were locked and no one came until about 7:45. I had a coupon from online that said $ 2 off every skirt and dress. Today when I picked up my order, it only took $ 2 off the entire order and it was SO expensive! When I finally got to look at the itemized receipt, there were ‘special charges’ for almost every item I brought in! My work skirts were all ‘special charges’ becuase they have a lining… what? I tried to ask the girl working there about it and she had no idea and said she couldn’t change any of the charges. I will NOT be returning.

I have been consistently impressed by Zoots. Here’s why:
1) They are extremely organized! Their store is completely free of clutter and the one time that I left something, they held on to it in a little bag attached to my clothes. It was awesome!
2) They have a rewards program! For every 20 items you dry clean you get $ 10 off. I rack that up faster than I’d like…
3) More coupons are constantly posted on their website.
4) They’re environmentally friendly/​PERC-​free!
5) You can sign up for email reminders to let you know when your stuff is ready for pick up.
6) The receipts are really clear and itemized which I think is rare for dry cleaners. Unfortunately they make is even clearer to me how much I spend on dry cleaning… that’s pretty much the only downside.

I have been using Zoot in the village for years. recently the long time manager Lisa moved away. I wa salways greet in a nice manner when i came and and was worried that things would change with a new manager. Well to make it short they are still very good and I will continue to use them as my local drycleaner!

Consistently great for me. Cleaned red wine stains out of my husband’s white linen suit when no one else would even agree to take it. Fast service and email notification. Coupons are nice too.

Zoots is frustrating. They’ve got a few things going for them which is why I go back — the convenience of after-​hours drop-​off and pick-​up through the machine, monthly print-​at-​home coupons, and $ 10 off every 20 items.
But I feel like they don’t actually do the «cleaning» part of «dry cleaning.» I consistently wind up getting clothing back that still has smudges (not stains, smudges and dirt that should come out with proper cleaning), as if they just took it pressed it and figured I wouldn’t notice. Sometimes I get clothing back with smudges and stains that weren’t even there when I dropped my clothing off!
I had my peacoat cleaned at the beginning of the winter after I got it out of storage, and it was missing a button. So I asked them to sew on the extra button that was attached to the inside of the jacket. When I picked it up, I saw the button had been removed from the inside but wasn’t sewn onto the front! I asked them where the button went and they had no idea what I was talking about. So now I have a coat with 1 button different from the other two because they couldn’t find an exact match. And I bet someone is walking around with my button on their coat…
Last time I went in, I asked them to change my credit card on file to a new card. I took out the new card and played with it, tapping it on the counter, while the girl went to get my clothes. She came back, charged the old card in the computer, and handed me the receipt. WTF?

Customer service-​wise, these guys are great. They just can’t compete on price. So much more expensive than my local-​owned Washingtom Square cleaners. They send out coupons when you haven’t gone in a while to get your business back. Even with those, the prices are just too high.
Sorry Zoots. I would be more loyal if you would be more competitive.

Not the best, not the worst. I had a $ 40 groupon I got for $ 5, so I got my comforter drycleaned here with no major problems. It took much too long though IMO (dropped it off on Thursday, wasn’t ready until the next Friday), and instead of putting it in a bag with a handle, it was on a hangar making it really awkward to carry and tote around. But I did get a nice email telling me it was ready, and the bar code system makes it easy to drop off and pick up.
All in all, I probably wouldn’t use them unless I had the groupon, but I’m not totally unhappy with them either.