Phan L Lawrence, DDS

My only quibble with this office is with their billing practices. I went to see Dr. Pelletier here for over a year while I had a crown completed. I was happy with the work at the time, but 18 months later, the crown came loose. I immediately called to make an appointment, and they fit me in within 3 weeks. At the time, I asked if it would be complimentary due to the short time frame of having the brand new crown, and the receptionist stated that she would talk to Dr. Phan and Dr. Pelletier but most likely that I would not have to worry abou tit. To my surprise, I did receive a bill afterwards (which I did not expect, particularly since I had asked about it beforehand, had to wait 3 weeks, & the procedure only involved a fresh coat of glue). They had to resubmit this to my insurance three times with different billing codes for them to pay a portion of it. Which, undoubtedyly, I appreciated the effort, but the bill increased each time (perhaps for their inconvenience? it seemed a little unethical). My insurance company finally made payment on the third time, but the office also expected me to pay the highest fee. In the end, they reluctantly adjusted it to the first amount, but now I also question whether I paid more than I should have during the length of my original treatment since they had to rebill several items then as well (you know how insurance companies are. They will fight you on every penny no matter what is needed! so rebilling is a routine process and since I was having so many visits then I never paid close attention to the bills). In any case, this negative experience has cast a shadow on the my whole experience and unfortunately I’m not sure that I will be back. Its just a little disheartening to find out that your work does not have any guarantees, and that you may be overcharged if you aren’t careful. I also don’t understand why they would possibly want to lose a client and referrals over such a trivial amount. :/

I went crazy one Halloween and my 12 years molars got completely destroyed. Since then, I have had so much work done on them that I can say that I am now a Dental Connoisseur — I have gone through no less than 8 dentists on both coasts, and thousands of dollars doing, redoing, and blinging up mouth, all for the love of sugar.
I had a great dentist in LA, so I freaked out when I had to leave him because it took me over 15 years to find him. My friend referred me to Dr Phan because he apparently helped someone she knew to deal with some really bad dental issues. His office staff was SUPER friendly, and the three times I went, there was very little wait or I went straight in.
Dr Phan is an absolute gentleman, a professional, and he has great beside manner. I’m someone who no dentist has ever been able to convince to stick with prophylactic measures, however Dr Phan spent a good 30 mins with me just to tell me different ways to make it easier to stick with it — no other dentists have ever done this and since seeing him I’ve been a lot better about flossing and using my sonicare etc. He redid one of my crowns and the whole process could not have been easier — I barely noticed getting the anesthetic shot, he and his staff know exactly how much or how little pressure you can handle, and he is totally meticulous with regards to everything he does. My temporary crown felt like a normal tooth unlike previous ones I’ve had, and while it usually took other dentists a good hour or so to get the crown sanded just right, he did it in just three passes and it was perfect.
Dr Phan is the best dentist I have ever had, so now I don’t worry while I’m throwing down the ganaches, I know he can fix it.