Kitchen Works Installation

I might have been able to give a higher review, if they had ever given me an estimate after wasting two hours at my house, and then two weeks while I waited for the quote that never came. I called several times to follow up and just got radio silence. If you don’t want to take the job, tell the customer so they don’t wait around!

I contacted Kitchen Works to install my new IKEA kitchen. They were prompt to reply with a quote and quick to promise anything I asked. I should have been suspicious!
The day that they were supposed to start the job I had to call them in the morning because nobody showed up. When Alex picked up the phone it sounded like he had just woken up and, after a «wow, it’s already Tuesday?» he asked if the could just start tomorrow instead…
After insistence from me to get someone to show up because I had already taken the day off from work to show them around. He sent a guy out a few hours later. Paul the carpenter was actually very good. He clearly knew what he was doing and was a very hard worker. He seemed upset to be there though and in a rush to leave.
That first day Paul advised me that, since my cabinets were already white I didn’t need to install any extra trim or panels from IKEA. He also suggested that I don’t install the top and bottom trim on the cabinets because it would leave a gap with the ceiling anyways and wouldn’t end up looking good. I agreed (and still agree) so he only installed a few basic trim pieces. Fitting and cutting the trim is the hardest part of the job since it requires a lot of precision and custom cutting. Without the trim work the job only took 2 half days instead of the 3 full days originally quoted.
For the next two days the workers showed up in the morning but left early. They were rushed because they were starting a day late and leaving early to go to other jobs. The cabinet install is solid but all of the finish work was either not done or poorly done. They installed a toe-​kick directly over a floor vent without making a hole and left a huge 5 inch gap on one side of a cabinet uncovered (although they had already bought and charged me for the materials).
In the end, I asked Alex to remove the trim work from the price (²⁄₃ of the cost of the job was trim and finish work) since it wasn’t actually done but he categorically refused. He said that they used «special software» to price jobs and that, anyways, I hadn’t cleared any changes with him (even though his own guy is the one who suggested the changes). He also said that somehow NOT installing the trim made it HARDER to to the job and so they were doing me a favor by not charging me more for custom work. What?
So, be warned, if you hire these guys you will get a solid (although possibly late) cabinet install but it won’t look great and they are absolutely inflexible on the price even if the job changes dramatically in scope.