2ND Time Around

3.5 stars — great selection of everyday to designer labels, from J. Crew, Anthro, Theory to Jil Sander, Ferragamo, Moschino. Outstanding selection of sweaters in great condition, cashmere and merino. Love the clean store layout organized by color and size (SML) in each clothing type section. Large dressing rooms with small waiting area in the back, nice touch!
Stumbled upon this spot on the way to Zaftigs and wasn’t disappointed!

I’ve had decent experiences shopping here – I occasionally find a good thing or two at a decent price that I like. I can’t say that the selection is consistently great, though.
As a one-​time consignor… well, it’s going to not even be one time. I brought them a designer bag (originally $ 400 and in fantastic condition) and was told that they sell them for ¹⁄₃ of the original retail price. After having a terrible time with their online login system, I just called to find out the selling price – $ 69. Um… that isn’t ¹⁄₃ and, while that would be a great deal for someone buying the bag, I’m not that charitable, especially if I’m only going to get 40% of that if it sells. So I am taking my bag back.

I’ve had nothing but good experiences here as both a shopper and consigner. The staff is friendly and helpful, and they have a great selection of pieces. Knowing your brands/​labels is important, but that is true of any second hand shopping experience. By far my favorite STA in the Boston area.

It is interesting that the majority of reviews for this store note how snobby the sales people are and that is exactly what I experienced (the only nice person is a woman from Lima, Peru). I had gone in and spoke with her before deciding to consign my clothes. When I returned to do the consignment the other women that I dealt with were so condescending that I stopped them in the middle of their looking at my clothes, told them that my things were too good for them to touch, and left the store. Why are they still in business?

I totally agree with other reviewers. DON“T SHOP OR CONSIGN THERE! at least not until the owners hire happy, kind, respectful and considerate staff. This was my 4^th trip there and every time staff have been more condescending and snooty. Contrast with another consignment shop in Brookline called «Redress». People there are amazingly kind and helpful.
I’ve written off STA Brookline and hope everyone else does too. There is no place for rudeness and haughty behavior in the retail world!

If I could give «0» stars to this Coolidge Corner location I would.
As a consignor, I called and got an appointment as requested. I was told to come on in and bring my things with me. She (Sarah) did not ask how many bags of clothing, nor what kind of clothing so I assumed all was ok. (I had 5 bags).
Once I got there, she took another woman before me even though I had an appointment– and I was punctual. Sarah told me to come back in about an hour. Upon returning, my bags were where I had left them and looked like she basically ruffled through them to appear as if she had viewed them. She then went on to tell me she couldn’t take anything. Not ONE item!!!
I was flabbergasted. I consider my gently «worn» clothing of good quality and well kept. No stains, holes, rips or the like AND clean! In fact, about ¹⁄₃ of the clothing still had tags on them… I have a problem with buying clothes I never wear. I also had several «formal» and semi-​formal dresses (in dry cleaning bags) and formal/​casual shoes– all new. She wouldn’t take any. I asked why and she said, to quote, «You don’t have what we’re looking for. We only look for higher end items from Banana Republic, Ann Taylor or JCrew.»
Ha! Ever thought of mentioning that before you waste people’s time? I also had several nice fall jackets and a few pairs of new shoes that she wouldn’t take. While I waited earlier, I had looked through the entire store and only saw a small handful of any of those brands– and not to mention I didn’t find one item I would buy. All the clothes in the shop were OLD, drabby BROWNs, clearly USED (not gently worn), stained and OUT OF STYLE. And the prices were out of control. I could go buy twice as many new clothes for what they were asking to pay for 1 used piece.
It’s not even that she wouldn’t take any of my clothing, its the lack of professionalism, consideration and knowledge that was most aggravating.
Buyer and Consignor Beware. Staff is rude, not helpful (wasted all my time including leaving work early), inaccurate information and basically a store full of crap clothing. If I were to open my own consignment shop, I would put that store out of business with all my own clothing.

LOVE LOVE LOVE!
I love all the STA’s I’ve ordered from,
I make purchases over the phone & they are AWESOME– they text and email photos to help me see items clearly, provide accurate and honest descriptions of items (even little worn corners/​damage)
Phone orders are easy & AWESOME — They will even hold on to stuff until the end of the day when I can get my credit card, so attentive, understanding– they want to sell & they know how– by being honest, courteous, and just awesome. I want to shop here everyday
Phone purchases are a BREEZE and my stuff was delivered in like 3 days– free shipping over $ 200!

I’m reviewing only as a shopper; I’ve never consigned here (and, based on other Unilocalers’ experiences, probably never will). The store and selection is smaller than other STA’s, but I’ve found a few great items, including a silk jcrew blouse with tags still on. I agree with others that the prices are high, comparable to buying the item new on sale/​clearance at the store (for example, when Banana Republic holds its frequent add’l 40% off sales).
The way their pricing works is that newly consigned items are priced on a colored tag, and every couple weeks they switch to new colors, so then older colored tagged items become discounted (20%, 30%, and so on). If an item sits long enough to make it to 50 or 60% off, it can be a real steal. The problem is that this store apparently has high product turnover, because the stuff that sits long enough to be discounted is really not that appealing. The vast majority of items seem to be tagged with the newest color, therefore are not further discounted, and the prices are too high for used items.

They consistently «lose» my clothing (i.e. it’s STOLEN!!!), and the consignor has no recourse when you bring in your clothing and put your signature on the form! HORRIBLE business practice! They should have some sort of security at the store. No one bothers to monitor what goes in and out of the dressing room, thus, it’s a FREE FOR ALL!!! One employee is very nice; the other girl is unfriendly, rude, and doesn’t give you the time of day. I will be donating my designer, gently worn clothing from now on. At least I know someone will benefit from it – and not the owner of STA!

Terrible experience here. Staff was very rude. They weren’t clear about what they wanted over the phone, and I ended up coming in with several bags and wasting my time. I know it’s consignment, and it can’t be that exciting going through other people’s castoffs, but some good manners could go a long way with this particular store. So many great, friendly places in Coolidge Corner, I wish STA would follow suit. Will be going elsewhere to sell and buy consignment from now on.

I am completely shocked by the incompetence of the staff at this store. I have recently been cleaning out my closet in preparation for a move, and brought two huge bags full of designer shows, bags, and clothes to consign here. The girl who was working took about 5 minutes to glance at my items, which included a pair of Michael Kors shoes, Prada clutch, and Elie Tahari dress, just to name a few. She concluded that they would not be able to take in any of my items, as the labels were not high end enough. She said, verbatim, «We tend to look for nicer brands like J. Crew and Ann Taylor.» I wasn’t even going to begin to tell this little girl how close minded her «brand knowledge» is and just took my items and left. Complete waste of my time. Oh, and you have to make an appointment to bring in your items, because this is clearly a «very high end» boutique.

I have consigned clothing here in the past, and most of the things I have brought in have been accepted. It does not seem that there are hardfast rules as to what can be accepted. I had consigned clothes from Coldwater Creek in the past, all of which sold. Today my Coldwater Creek items were rejected, and a summer blouse had its original $ 40 price tag still on it! Not ONE of the 16 items I brought in today was accepted. The store should post its rules and adhere to them.

Poor selection of old clothes (i saw a bag that i literally bought at the coach outlet 8 years ago, and they were charging more than i paid for it).

NEVER EVER consign with these people. They lost an article of clothing when I did.
As for shopping there versus consigning, it’s truly hit or miss. I’ve found two AMAZING JCrew Collection skirts there– one with the tags still on and the other VERY gently used. I’ve also found a nice brand-​new H&M blazer (tags still attached, but so much for their «we only accept non-​mall store items» policy).
However, the overwhelming majority of clothing is very obviously used– I’m talking ripped hems, pilled sweaters and stained clothing. And they ask WAY too much money for these «high end» items despite their condition. It’s laughable.
Will I consign with them ever again? NOT ON YOUR LIFE.
Will I continue to shop with them? Sure. But I will be EXTREMELY selective.

I brought in a bunch of clothes to sell and they took most of them. This was Halloween weekend 2011. They give you set of directions for how to log-​in online so you can keep track of your sales.
I tried several times to login and was unsuccessful. I emailed the company twice and never got a response. After a few weeks I went into the store and was told I’d have to wait until «next quarter» to get any money due to me because they only settle by quarter.
I went back in March and they gave me a check for about $ 80. At the time there was a guy standing behind the counter (white button down and a tie) and he was very nice, gave me the check and told me I’d have another $ 46 the first week of April and to come back then and that would be most of my clothes.
I went back in mid-​June (yes, a little late) and was told by the clerk that they only owed me $ 4. I said, I was here in March and a guy said I was owed $ 46. She very snidely told me that no men worked at this location so I must be mistaken as to my conversation. (I’m not.)
So as of right now they’ve stolen my clothes, refused to talk to me and yep, basically they suck.

Based on the selection and prices at this place, you’d have better luck scouring over clearance bins at any designer store you like (and you’ll probably find something more in style too).
I’ve walked by this storefront dozens and dozens of times. I’ve occasionally seen things in the window that has made me almost wander in, but then last moment decide against it. Yesterday wasn’t one of those days.
The staff were condescending and cold, the music was loud and obnoxious, and the selection was so poor and so expensive. Thrift stores may be hip and cool, but c’mon, part of how they got there was because of the lower-​than-​new asking price. This place could have fooled me.
If in Coolidge Corner, keep walking. This place really isn’t worth the treatment or time to walk into.

As an experienced consignment shopper, I was seriously, seriously disappointed. The clothes were kind of tacky and out of date, and they were expensive. Like absurdly expensive. To the point where I wanted to make sure that they understood that consignment means «second-​hand» and «cheaper.»
I only found a few things under 60 dollars and they were really basic tops. The worst part was the denim display. So overpriced. We’re talking $ 100+. I love and own multiple pairs of Lucky Jeans. I found a couple USED pairs at STA that were as expensive, if not more, than Lucky’s clearance section. No thanks.
Basically, it had a so-​so inventory that was seriously overpriced.

I was expecting more because I’ve been to a store from this chain in Philadelphia and it was way bigger and better organized. There were some shoes here, but only a few pairs. The jewelry case had only a few things in it, and the stuff wasn’t even jewelry. I saw some cute tops but it wasn’t stuffed with cute tops and bottoms that I just wanted to buy instantly. The skirt selection is small and kind of expensive. Check it out if you’re gonna be in the area anyway, but I wouldn’t recommend making a trip specifically to shop here.