Time To Shine, LLC

DO NOT use this company!!! And yes I would have given a 0 too if I could!
I have currently been threatened by Larry the owner that he has all my info and address… calling me a Queer and cursing at me, all over trying to schedule and then me saying I don’t want to use them any longer… so glad I didn’t.
I have also made a police report on him, have contacted groupon (which I paid for this already). They should know and NOT have them for any other Groupons!!!
Again…DO NOT USE Time To Shine, LLC!!!

This review has been a long time coming…
Absolutely terrible.
I should begin by stating that my carpets were not all that bad to begin with. I could have rented a carpet cleaner from the grocery store and ended up with clean carpets. However, I thought it would be simpler to have a professional take care of it. I found them on Groupon, but paid directly – a choice I regret.
Cost:
With tip I paid $ 70 for my 1 bedroom + office, a total of 600 square ft. Everything else being equal, this would have been a pretty good price. I was annoyed that he charged me tax since I know he would have gotten much less money if I had purchased the Groupon (Groupon takes half), but it wasn’t a huge deal.
The Bad:
During the cleaning he damaged my bedroom door frame. He hit it with the cleaner and it pulled away from the doorway. Rather than apologize or offer a reduction in cost, he took it two nails and hammered them into the frame with a rock to «fix» it. The result was subpar, but I wasn’t in the mood to argue about it.
Once the carpet dried it was clear that it was not clean. There were white circles and water spots throughout.
I called and asked him to return. He agreed to Saturday at 9 a.m. I waited SEVEN hours for him because he kept assuring me that he was on his way. We finally rescheduled.
He was once again a no show for the second appointment. I told him that I refused to schedule a third because I could no longer count on him. I informed him that I would be writing a review. His response was that I should schedule a third appointment and wait until after to write my review – that this was «fair». I’ll let you be the judge of that.
The Good:
The cleaner himself was friendly and did make some effort to resolve my issues. I tipped because as a rule I always do.
Never again.

I am not a very hot tempered or over critical guy, so I have never written a review on Unilocal or any similar review site to express poor service, but my experience with Time to Shine reached such a ridiculous level that I had to let people (and the Better Business Bureau) know. I am very pleased to see someone else wrote a poor review just yesterday, because it initially seemed like this was a solid service given the prior reviews («Larry» probably wrote them himself) when I first checked Unilocal.
The lease at my old apartment expired Friday Feb 21, and I moved out of this apartment into my new house Feb 15, so I reached out to Time To Shine after seeing a good Groupon deal online to have the old apartment cleaned while it was completely empty, but prior to the expiration of the lease. I wanted my carpets cleaned and full move out house clean to obtain the $ 1500 security deposit back on my apartment. I called «Larry» and described to him that I had seen the Groupon for TTS and what I wanted, and he was initially very helpful. He seemed professional and gave me a good price quote, and offered to come out Feb 18, which is exactly what I wanted as it would give me time to do my own final clean up before handing in the keys. Tuesday Feb 18 came around and Larry texted me saying that they were super busy and that they would come Wednesday morning instead. This was of course an inconvenience, but understandable and I had no problems with them completing the work the next morning. Wednesday came around, and after I called and texted regarding the cleaning without a response from Larry, I got a little nervous that the work was not complete. (I was at work for the cleaning, and not at home.) After work, I went a half hour out of my way to check my apartment and see how clean the place was, all to arrive at a completely dirty apartment. TTS never showed up. I called, texted, and emailed Larry extremely angry, and insisted that I needed the cleaning done Wednesday night or ASAP Thursday morning to which he got back to me with a text hours later that read «we can clean now.» After a text conversation, I was still a little skeptical but encouraged to here that he was planning on finally completing the service. I called Larry to confirm that he was finally going to do what he promised. He picked up, and after 20 seconds of hearing his blaring music he began talking in what seemed to be an altered, disoriented, and confused state. I most likely was jumping to conclusions way to quickly in my angered state, but he almost sounded extremely drunk, or messed up on drugs. Take this for what’s it worth. Nontheless, I needed the apartment cleaned there and then, and concluded that I probably was imagining things, so when he promised that he was on his way to clean my apartment, I agreed that it was fine, and that he could take the check I left for him there after he was finished. Because this was very late at night, I decided I would check on the apartment and asked him to please text or email me when the work was done. I got no text or email that night, and woke up much earlier than normal to once again go back to my apartment. Surprise, Surprise just as dirty as ever. He blatantly lied that he was on his way the night before. After this, I had had enough. After a series of angry texts (his voicemail was conveniently off), I explained to him that I no longer would be paying him and took the check I had left. I had to spend my entire night Thursday and early morning hours Friday cleaning my apartment after work, and my carpet was never cleaned. Without the professional cleaning, and dirty carpets this may have cost me $ 200, $ 500, or even $ 1000? Not to mention the outrageous hassle and time of cleaning my own place and constantly traveling back to my apartment throughout the week.
The worst part about all of this is that there was absolutely no reason for him to do all of this; he basically just completely screwed me over. He never got paid, so what was the point? Would it have been extremely inconvenient for him to cancel on Tuesday or Wednesday night? Of course, but it certainly would have given me a lot more options. Instead, I was left to clean by myself on the last night before my lease was up. I implore anyone who might be considering Time to Shine to please, please stay away. Somehow it seems two reviewers had a good experience with the service, but I am telling you it is not worth the risk. AT ALL! Please don’t let this guy steal your money (or time).

If I could give this company a 0 I would. This is by far the worst experience I have EVER had with any company in my life. I had to RESCHEDULE 4 times with them because they were «running behind.» Every single time I would call it would be excuse after excuse from the owner and apologies and promises that were NEVER kept. Long story short Larry promised that I would have 3 girls here for 3 hours each to make up for all of the times they screwed up in the past with scheduling. Well once again I wait all day and no one shows up. When I try to call the number it now says that the number is no longer accepting calls at this time. SERIOUSLY? I am so pissed beyond words. DO NOT buy the amazon local deal or deal with these horrible people!

Had issues. He did his best to try to correct them.