The LASIK Vision Institute

The doctors are wonderful, but the office staff is horrible. They aren’t friendly, they don’t greet you when you walk in, and they don’t give you any updates if things change.
The timing at this location is HORRIBLE!!! I had to wait almost 2 hours after my scheduled time just to be seen on the day of surgery, and I haven’t been seen sooner than 45 minutes past my appointment time for follow up appoitments. I understand they over schedule in case people don’t show up, but this is just riduclious!!!
Maybe if they got better staff running the front they’d be better, because like I said, the doctors are great, but the front office staff needs help.

It’s a struggle to write this review and I wish I would have written it sooner so more things are fresh.
I first went to The Lasik Vision Institute many, many years ago. I had Lasik done by Dr. Ireland, whom I had a pleasant procedure, as possible as the procedure could be! Turns out on one of my follow up exams that one eye did not get fully corrected so I was scheduled to have the procedure done on one of my eyes a second time.
Back then, there were a lot of specials going on for Lasik that were less than half what I paid this office and I specifically paid double for this procedure because it included a Lifetime Warranty.
Little did I know, Lasik wears off.
Yes, everyone who is doing this for the fist time — Lasik Wears Off Over Time.
Fast forward 10+ years and my prescription was coming back and I began to squint, which I dread.
I made an appointment to go back and make good on the «Lifetime Warranty».
Guess what? Because I didn’t get an eye exam every year, they refused to cover my warranty. I was very upset especially because I paid so much more for this. For the life of me I cannot understand why if I had exams every year or didn’t have exams every year, how that would affect their being able to say «NO Warranty». Why does it matter? Either way, my ²⁰⁄₂₀ lessened over time to a point that I noticed it, not an eye exam doctor — I wouldn’t care what he or she would have said — it’s that I, ME noticed it to a point that I decided it was too much and wanted the procedure again.
They «worked» with me on a price. I ended up paying them another $ 1,400 for PRK. Lasik was no longer an option, as they do not cut into the eye again after a certain time frame, like 2 years or something. I am very disgruntled about their refusal to cover the lifetime warranty. And guess what? They said that PRK has more lasting effects than Lasik. I feel like this wasn’t discussed or encouraged enough before getting the Lasik. With me being so young for the first procedure, why wouldn’t it be more strongly recommended to get a procedure that can stand the test of time?
Also, prepare for the worst night of your life after PRK. Nothing like Lasik. It is pure pain and torture. They give you vicodin, which does nothing. All you really need is the numbing drops but they force you to suffer and wait until the next day appointment for some relief. The excuse I was given when I helplessly asked why they had to make me wait was that they «couldn’t find» preservative-​free numbing drops. But, they do exist, I was told. They just «don’t know where» (or my guess is they haven’t tried hard enough) to find them for us. My PRK was years ago and I still suffer from painfully dry eyes some mornings and have to keep a bottle of drops next to my bed for daily use. My poor eyes will never be the same. But, I don’t need glasses… (yet).
They didn’t do me any favors by sending any collateral via the US mail to notify me it was time for an annual exam (for the warranty). As far as I am concerned, the warranty at this clinic is a total scam — so please do not pay extra for it. They hope that you forget over the years and do nothing to add any value as a service. I feel this is so that they can charge you in full.
The staff is nice but not always the most professionally presented. During one pre-​exam, the staff was writing my and other patient’s readings down «in the dark». Isn’t that bad for your eyes? And that must increase the human error percentage writing in the dark. The folders of other patients were being tossed onto the floor as the readings were being recorded. Imagine walking through an office and patient’s folders being thrown on the floor… Just so strangely not a professional way to handle it. Because I waited so long to write this review, more details have been since lost.
Also, their inability to manage time at this office is extremely egregious. Unbelievable, as a matter of fact, that they do not possess the discipline to not even once be timely in their appointments.
And I don’t know what’s up with the pictures, they aren’t accurate and I added new ones, but the business must rather have false image representations than real ones.
Yes, I can see and I’ve had 3 procedures here now, but the way they handle some situations I cannot agree with. The office managers name, with whom I dealt with regarding the refusal to honor the warranty, was something else. Not rude, but overtly tenacious in her regard to succumb to consumer requests. Although she didn’t badly «argue» with me, I did see her arguing with others when I was in the office and I have to say that I wasn’t surprised. My early experience would have been 5 stars. Now, I have to ding it to 3 (and as upset as I was before I may have gone to 2).
No amount of money is worth your integrity.

Dr. Ireland is a great surgeon, but everyone else at the Institute is average. If you value your time, find another surgeon. Every time I have scheduled an appointment with the Institute I have arrived early, and still waited at least 45 minutes to see the optometrist, who only spends an average of 2 minutes with you. They tell you to plan on spending 3 — 4 hours there on surgery day, but your surgery only takes 10 minutes, and they require you to stay for 30 minutes following. The reason you are there so long is because they overbook patients and do not have enough staff to do the preliminary testing and financial paperwork. If you decide to go with the Lasik Vision Institute, make sure to always bring a book, magazine, or smart phone and plan on waiting. The corporation runs this facility and they value the number of patients seen over patient care.

I had PRK done here by Dr. Ireland on 6÷28÷13. I was an 11 in terms of how nervous/​scared I was before the surgery, but I couldn’t have had a better experience. The staff is reassuring and takes the time to talk with you, answer any questions, and calm your nerves. My cousin had lasik here last year and also has nothing but positive things to say. I can’t reccommend this place enough to anyone considering lasik/​prk surgery. Pricing is also better than most other places.

The LASIK Vision Institute in Brookfield, WI is amazing! I highly recommend it to everyone who is considering getting this procedure done! Their prices are reasonable and Dr. Ivan Ireland is great and very experienced having done over 55,000 eyes! My husband and I both had procedures, I had LASIK and he had PRK. The entire staff is very friendly, knowledgeable and made us feel very comfortable. Traci even gave us a ride to our hotel across the street afterwards, so really they went way above and beyond our expectations! =)