Howard Johnson Cleveland Airport

Still reeling, and it’s been three years!
My husband and I had occasion to stay in the Howard Johnson Cleveland Airport in late 2012. We reserved a Queen Smoking room (Room 137) for the nights of December 1 & 2, 2012, checking out December 3, but elected to check out a night early.
When we checked in, we were dismayed by, but opted to overlook, the peeling wallpaper above the door of the room, the filthy room telephone (I carry a cell phone, so I hoped I would not need it), and the dirty HVAC unit. We were disappointed in how uncomfortable the bed and pillows were, but we opted to tough them out, since the bed and bath appeared to be clean (though we later noticed an unidentifiable stain on the blanket).
However, the final straw was Sunday morning, when we tried to take showers and learned we couldn’t have hot water unless we «let the water run a couple of minutes.» I had to pick up that filthy telephone to call the front desk, and that was the answer I was given. I told Robin, who answered the phone, that I’d already done that. She replied that she’d «look into it and call me right back. After waiting forty minutes for the call, and it never coming, we elected to leave. Once again, someone at the front desk said the water had to be left to run awhile, because «there aren’t many guests and it takes time for the hot water to get from one building to the other.»
Seriously? This is how you run a motel? By telling guests who are in a hurry to wait around for water to travel through pipes?
Truly unacceptable. I wouldn’t wish this place on my worst enemy.

I read all the Unilocal reviews and thought the hotel would be alright, it wasn’t The drapes were hanging off the curtain rod and the room smelled. I could live with that, but I requested a 4:45am wake up call AND set the alarm. I woke up one hour before my flight never receiving the call and the alarm did not work.
After racing to the front desk to catch the shuttle, I was informed that the shuttle driver was at Home Depot, not kidding. The front desk clerk did not care that I didn’t get the scheduled wake up call and didn’t apologize.
I made the flight, I was the last one on the plane.
Never again.

An underrated gem! Although the room we initially checked into had not been cleaned, the friendly and competent staff did upgrade us to a better room with a nice view of the algae-​lined swimming pool. While our new room was not the cleanest, I did enjoy a decent night’s sleep. Can’t say I’ll likely return, but hard to argue with the $ 60 a night price tag. Indeed this HoJo may be the least expensive mainstream hotel in the Cleveland area.

I had one of the newly renovated rooms so my experience may have been different than the other reviews, but the room was nice, clean and quiet. Just what I needed after a canceled flight. And for the price to really can’t do better.

Horrible experience. We arrived and the room wasn’t cleaned and then to make matters worst house keeping stole all of our items and the manager had to call her to bring our stuff back to the hotel. The manager actually said to me ‘we thought u guys checked out’ even though we paid for 2 nights and still had both the keys. I’m missing my i.d. And they casually stated that they ‘threw away our alcohol’. just the balls of these people! Worst hotel/​motel experience ever.

Absolutely disgusting!!! The carpets were damp and so dirty! Bugs on the bathroom floor. No ashtray in a smoking room so I went to the desk and asked for one she said they don’t have any. Wifi did not work. I finally called customer service and after being on hold for 30 minutes they told me someone would contact me in a week! We left 1 hour after checking in! We couldn’t take the filth and smell! Of course no refund! What a waste of $ 70!

The air conditioner doubled as an alarm every minute. The fire alarm was not on the wall and had no batteries. The elevator certification was expired.

This place is beyond disgusting. Everything wreaks of smoke, all carpets and fabric are stained with goodness knows what and everything is just gross. The one thing I will say is that the staff has been extremely nice. No amount of friendliness (or sanitizer) would get me back here though.

Excellent Value. (Mostly) clean room for a good price. Just turn up your Velociraptor factor and you’ll be fine.
* $ 48 deal found online, then negotiated and agreed by calling the hotel directly.
* refurbished rooms are clean and well appointed
* continental breakfast with cereals, milk, juices and coffee
!! make sure you get the hotel to email you a pdf with your confirmation number and cancelation policy.
### front desk agents are nasty. you will need your Level5 Velociraptor certification to win here. i am serious. put your claw down and start screeching. you may have to show your teeth.
no matter how nasty they get, just remember that this is a franchise hotel attached to a national brand. a nasty threat to report them to corporate should resolve any problems you might have.
(And yes, the abridged version of this review is going to Wyndham Corporate.)
### front desk agent screaming at a japanese lady, «CAN. YOU. UNDERSTAND. WHAT. I’M. SAYING. !!!» (in the same one-​word-​at-​a-​time yell…) «Your reservation was lost at 6 because you have no credit card.»
### they will try to xerox your credit card along with your drivers license and put it into a file box on the desk (see the pic).
you will need to show your velociraptor claw to get through this. please remember that identity theft begins this way… your drivers license has an ID number, combined with your address, signature and birthdate. Combined with your credit card (which has a telephone number on the back), there’s not much else that could keep a fraudster from ruining you.
REFUSE to allow them to xerox you!
their computer contains your CC info; NO need to have an extra paper copy.
### front desk agent will shame you in front of other guests.
next morning she may raise her voice to you saying «are you going to be better today? because we just weren’t jiving yesterday, were we?»
## door locks are reset when the housekeeper cleans your room. just plan to stop by the desk if you’re returning to your room after cleaning time. you’ll need new keys each day.
##### they won’t ask for your name or ID when you need a new key, just your room number. And that guy had never seen me before! Close your drapes and take your valuables with you!!!
# it’s after 4pm and they still haven’t started cleaning our room.
Hint: clean the rooms of your guests staying over another night before you clean those who checked out.
# no one with authorization to fix rates and issue refunds is available after «normal business hours» (hint: a hotel is a 24 hour business!!!)
# check for dead bugs or crawly ones in the bathroom.
# floors are filthy. my feet were muddy once i got the water running and stood in the shower. and i had just been barefoot in the room!
# «free wifi» doesn’t work in the rooms, only in the lobby.

This by far has been the worst hotel experience in my life. We reserved and pre-​paid for this room via
because of traveling with our dog; we arrived around 2 AM and the front desk employee barely greeted us. We got our room key and went upstairs to the dingy hallway where half the hotel room doors were open/​left ajar. The room was dirty — dirty carpets, disgusting bathroom including hair on the floor and tub. I wouldn’t even let my dog sleep on the carpet of that room! We called the front desk and my husband went to get a key for another room — the room next door was also dirty plus the lamp shade was broken and hanging. My husband and I were getting tired of this game at 2.20 in the AM. Back downstairs, my husband got 3 room keys and inspected all 3 rooms that were equally dirty and disgusting. We decided to leave — no refund since we prepaid, went across to the Holiday Inn where the rooms were clean and the staff was pleasant.
I contacted Howard Johnson at least 4 times and asked to talk to the Mgr, who NEVER called back or acknowledged our complaints. I called Howard Johnson Corporate — they took no action despite the email I sent to the President of the company.
By far this was the worst service, experience, staff, and brand to ever choose.

I stayed at the Howard Johnson on a recent three day stay in the Cleveland area. Based upon previous reviews, I booked the room, as it seemed to be a good value for the money.
Upon arrival, we pulled into the parking lot and were a bit worried. The place looked a bit rundown. We went into the lobby, and were pleasantly surprised with the décor/​atmosphere. Upon checking in, they had no record of our reservation, that I had made three weeks prior to our arrival. I had our printed confirmation, as we booked through Kayak and the clerk said «I guess we can give you the rate they quoted you». Well, considering my card had already been charged, I would hope so! We got all checked in and headed to our room which was on the second floor facing the pool. The pool area was very run down, as were the stairs and the corridors leading to the rooms.
We got into the rooms, which were obviously newly remodeled, and were happy that they weren’t shabby, unlike most of the rest of the hotel.
That night, we came back from dinner, only to see a couple having sex in the outdoor pool. We reported it to management, and they swiftly took care of it.
We left the next morning for a day of sight-​seeing, and returned that evening. The maid had been to our room, although she did a mediocre job. The bed had been made but linens hadn’t been changed. We had been under the impression they would be, and since the sheets on one bed were stained, we were hoping they would take care of it. The sink near the bathroom had stuff shoved down in it… hair, a bottle cap, and who knows what else, when we arrived, and apparently she didn’t feel the need to clean that at all. So disgusting.
After returning from dinner that evening I inquired about check out time the following day. The clerk informed me that it would be 11am, but «if you need more time, just call and let us know and you can have until noon».
Unfortunately, the following morning when I called down to Let them know that we would need to extra hour, the same woman who I had spoken to the night before tried to charge me for another night! It was 10:45am, so my friend and I had to go without a shower, throw our stuff together in a hurry, and check out before 11. That was the last straw for me. I am usually not a complainer, but everything just kept adding up.
Also, I should note. They offer «Deluxe Continental Breakfast» each morning. I’m not sure about you, but bread, cereal, and warm apple juice is not what I’d call «deluxe».
When we arrived, the pool said «closed until further noticed». They reopened the pool the first night and when we took a swim we noticed the light for the pool had been pulled out, and the electric wires were hanging in the water. We promptly got out.
Overall, the price is a value based on only the location, and the fact that the rooms were nice enough. However, the customer service and misrepresentation of amenities/​services would make me never patronize their establishment again

Most disgusting hotel I’ve ever experienced. Blood stains on carpet, mildew and mold everywhere, short and curly hairs on pillows and beds. Looks to be a haven for drug dealers and prostitutes.

Do not stay. No in room Wi-​Fi you have to go to the lobby, no shower handle, non-​smoking room smells like smoke and mildew. Morning breakfast (counter dirty, container where bagels and muffins were in had gnats). Not a good place to stay.